Banner for SimplyVAT

SimplyVAT Reviews 

228
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We are a charity and are below the UK threshold for registering for VAT. Due to legislative changes with needed to find an organisation to help us to comply with VAT compliance in the EU. I only ha... See more

Rated 5 out of 5 stars

Robyn has been great in dealing with our complex VAT returns across 7 EU markets. Has there been issues? Yes. Have they been dealt with quickly and with great communication..Yes. Problems are a par... See more

Company replied

Rated 5 out of 5 stars

Working with Ewa has been a real pleasure so far. She responds to emails very quickly and is always helpful. After a difficult start a couple of years ago with SimplyVAT, when we unfortunately had a p... See more

Company replied

Rated 5 out of 5 stars

What a wonderful partner company. Although a little bit more expensive than the competition, but so much worth it. Had so much trouble with the previous companies and so much mess and all the pe... See more

Company replied

Company details

  1. Tax Preparation Service
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Tax Consultant
  5. Tax Preparation Software

Written by the company

We’re SimplyVAT. We handle international VAT Registration and returns for ecommerce businesses. We specialise in VAT in Europe and Canadian GST. Whatever your business looks like, we can make VAT simple. We speak over 15 languages and our clients range from one-person startups to multi-national corporations. Tax is complicated, so we’re here to make it simple. Whether you’re selling through a marketplace like Amazon FBA or have built an audience for your own website, we’ll take the administrative burden out of VAT. We handle the One Stop Shop VAT schemes as well as individual VAT registrations. Our Consultancy services are available to answer complex VAT questions. We developed our platform, Tribexa, to make VAT compliance as simple as possible. Everyone on our team is focused on making sure you have the best possible VAT experience. We’re proud to say that as a result, ecommerce businesses all over the world have ranked us the best VAT service in the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(228)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laura was super knowledgeable and able…

Laura was super knowledgeable and able to answer all of my questions relating to VAT in the UK and EU in a very short period of time! There was no ambiguity. Looking forward to working with the rest of the team.

July 25, 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you for your review Simone!

Rated 5 out of 5 stars

Highly Recommend!!!!

I would recommend SimplyVat to any Amazon seller who wants to expand their UK/US business into the EU.
To hold inventory in EU FBA marketplaces and then sell to EU customers, sellers must first become VAT registered in each EU marketplace.
SimplyVat as the name states made the whole process Simple! As an Amazon business owner I had to wear many hats to become successful, but, setting up and registering for VAT in each marketplace, and then ensuring I was compliant and submitting my VAT returns correctly and on time was a step too far for me.
SimplyVat made the whole process very Simple, leaving me to concentrate on what I was good at, building my business.

July 22, 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Mark, thank you so much for your review! It really means a lot to us to see our purpose being fulfilled. So happy we could be there to handle the VAT so that you can focus on growing your business :)

Rated 5 out of 5 stars

Michaela was excellent

Michaela was very helpful, professional and easy to talk to. She followed up with an email summarizing our conversation immediately. Great company!

July 15, 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you Leslie!

Rated 5 out of 5 stars

Very knowledgeable

I watched an excellent Youtube session with Alex Wyatt and this gave me trust in their service. I then got in touch for a session with Laura Vanstone and was equally impressed. Clearly there's a culture of long-term client retention in mind. Great experience so far, thank you!

July 11, 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you so much for your review :)

Rated 5 out of 5 stars

Great service In a Very Stressful Situation

We have been with simply VAT for many years. Pre-Brexit things were quite routine however post-Brexit things changed for the worst. Germany wouldn't let us deregister from VAT and sent us hundreds of thousands of pounds in estimated demands despite the fact that VAT was being paid by our customers on importing. In short, Simply VAT helped us fight our case, which we won, and got us out of a very stressful situation. They were incredibly helpful and efficient and I would highly recommend them.

June 18, 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you so much for your review Simon - so happy we could help resolve this complex situation!

Rated 5 out of 5 stars

Been with Simply VAT for several years, highly recommend!

Been with Simply VAT for several years. Having an account manager makes a huge difference to other similar Companies. Fast and clear communication. They have specialists in the different tax depts. Highly recommend.

June 16, 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you so much for your review - we really appreciate it!

Rated 1 out of 5 stars

Dont trust them, still trying to get my money back

Dont trust them. They said they handle EU VAT but they do it though an agent which they didnt mention. As my experience with UK VAT companies using EU agents and not their own offices - has been fraught with problems, I paid before this and other information on their service was disclosed. Still trying to get my money back after no service as been provided. When there is a problem with money, they dont like responding or giving it back.

June 6, 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

We're sorry to hear that you feel you've had a bad experience with ourselves. We have helped 1000s of companies successfully by working directly with the tax authorities and continue to nurture these tax authority relationships for the benefit of our clients. Feedback is really important to us and I know our CEO, Claire, has reached out to speak to you to see if there is anything further we can do to help support your business.

Rated 5 out of 5 stars

I have used simply VAT for several…

I have used simply VAT for several years and are happy with their service. They have a lot of knowledge and do a good job. A bonus is the free training I received through webinars. I would recommend using them.

February 23, 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you so much for your review and we are so happy to hear that you have found our webinars useful!

Rated 5 out of 5 stars

SimplyVAT has been a great partner

SimplyVAT has been a great partner. And Valeria has gone out of her way to take care of us and our needs. I couldn’t recommend them more. So grateful to be working together.

February 16, 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you for your lovely review!

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Made EU VAT process a walk in the park leaving us to do very little and really take care of your VAT troubles. Use them you won't regret it.

January 25, 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi John, thank you so much for your review. We really appreciate it!

Rated 5 out of 5 stars

Simply exceptional service

Simply exceptional service. Great advice from a very knowledgeable team. We had previously DIT, Chamber of Commerce, Inst of Export, DHL and FedEx for advice on VAT. None could explain it as well as SimplyVAT. First class.

November 2, 2021
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi John, thank you so much for your review - we really appreciate it!

Rated 1 out of 5 stars

Don´t trust on them

They are not transparent with their charges and they take the advantage with the people who are far away from Europe to over charge for everything.

I hired SimplyVat to do the process of the registration of the VAT for Germany and England. However, I had no sales in both countries and my business did not go forward, so I had to deregister.

After paying 800 pounds to register and had no sales in both countries, they wanted to charge me 500 pounds to deregister, plus 250 dollars to send null returns.

I realised they were not trustfull and were taking advantage of my situation. So, I researched and could do both deregistration by myself, which was not that difficult and were for free.

Don´t trust on them.

They are the typical company who will disappear with the money of your company and you will not hear back from them anymore.

I felt morally assaulted and I wish I could have make many questions before starting the relation with SimplyVAt.

The good part is that I learned quite a lot and now I am much more malicious and will not trust in any company anymore.

October 27, 2021
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Roberta,

Thanks for your time on the phone yesterday. It was useful to understand your situation in detail. It sounds like you had a really challenging time of registering in a number of countries and then not selling in those countries and subsequently needing to comply until you were ultimately deregister.

We have standard fees for filing returns which are clear but I do understand that this may feel a little tough to stomach when they are nil returns. As explained, the returns still require effort from our Data and Client Manager Teams – sometimes they are quick and easy, but sometimes they come with complications or take longer so we aim to be as transparent as possible by charging a standard fee.

Similarly, we charge a standard deregistration fee which I also understand would not have been something you envisaged you would have to pay so quickly after starting out in those countries. Again, it is a standard fee which covers our time to deregister which, again, can be quick but can also take longer sometimes.

We really do our absolute utmost to support our clients through their ecommerce journey and I am sorry yours was not a fruitful one.

Trust is a strong word and one that is dear to us and our values. I really enjoyed speaking with you and wish you all the very best with your future endeavors.

Rated 5 out of 5 stars

Simple and smooth!

I registered for UK VAT, and Dragos kindly helped me through this process. He was great- communicated promptly to me throughout the process and was very pleasant to deal with. 5 stars!

I am yet to be allocated a contact person and process for my quarterly VAT returns but I'm hoping the service will be equally great.

September 3, 2021
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you so much for your review Jen!

Rated 1 out of 5 stars

We are with Simply VAT since about a…

We are with Simply VAT since about a year and unfortunately have not had a good experience thus far. They market themselves to overseas online sellers so I assumed they would know the basics of this arena. Unfortunately when I came on board I was given bad advice: when first applying for VAT registration through Simply VAT I had a pre-existing EORI - they did not advise that I get a new EORI to be linked to my VAT registration number. This was not cleared up and worked out for for multiple quarters of filings, and as such we were not able to claim back thousands of pounds or import duties. Their response early on in working this out was was to the tune of "we're not import specialists". To me what that meant was they are not knowledgeable in the basic workings of online selling.
Once realising the issue I wrote my account contact to express my disappointment on how this was handled and that this mistake in their advice given to me cost us thousands of pounds, and the reply back answered other questions but didn't even acknowledge my complaint whatsoever.
So I'm not only disappointed with the level of expertise, but also now at the level of care service they provide their customers.
It looks like the CEO replies to some of these reviews, who knows, maybe I'll actually get an acknowledgement of the issue, but I won't hold my breath. I'm still with this company purely because it's a big undertaking (time and cost) to switch, but I definitely wouldn't recommend Simply VAT.

August 4, 2021
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi M.L, thank you for your feedback. We will be reaching out to you shortly to discuss your experience and look into the issue.

Rated 5 out of 5 stars

Excellent customer service

My business has been working with SimplyVAT for about 3 years. We've been very impressed with their customer service. One item to call out in particular - we had a substantial VAT refund due to us from UK HMRC. The SimplyVAT team helped identify that we could obtain this refund. Then, over the subsequent six months, they repeatedly interfaced with Tax Authorities to push to get this processed and refunded. It was an exceptional effort on their part to regularly call and push to get this handled. I'm grateful for their hard work and effort.

July 31, 2021
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Paul, thank you for taking the time to write this review. So happy we could help you with HMRC and getting your refund!

Rated 5 out of 5 stars

Business critical to our operation could not recommend enough

We have been working with Simply VAT since 2017.

During that time they have helped us work out our vat liabilities in Europe, Australia and the US and make sure we are compliant.

As we have grown as a business they have provided us feedback and guidance as we go.

They have provided invaluable services through the difficulties of Brexit, helping us navigate everything from IOSS, OSS and a European warehouse.

You get a lot of added value with them. They provide great advice as part of your agreed charges. I find their prices reasonable for everything they do for us.

Their communication has always been excellent. We have always been able to 100% count on them for their support. I don't know what we would do without them.

July 30, 2021
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi, thank you so much for your review and feedback!

Rated 2 out of 5 stars

Traditional bait and switch...disappointed customer

I'm a bit puzzled as I write this because the reviews on here are a lot higher than what I have experienced. SimplyVAT was professional and prompt in the beginning and also, upon reading the reviews I decided to move forward. After payment was complete, everything went downhill from there. Response times went from max 24 hours to days and even weeks. There are no communication regarding timeline as I simple don't hear back from them. When I do get a response, it's short and brief and usually does not answer the question I have asked. Extremely disappointed. You will continually hear the excuse of "due to high demand, we are running slower than usual" I understand it is busy times with regulations changing but it would be nice to get an update more frequently than once every several weeks. I would not recommend this company as I regret my decision greatly.

July 29, 2021
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Dear RW, I am very sorry to hear that you have been unsatisfied with the level of customer service you have received. If you would be willing, it would be very much appreciated if you could contact me on holly.hawes@simplyvat.com so that I can learn more about your experience and work on improving this situation for you. We are dedicated to supporting our clients extensively through every step of their journey with us and I would like to do everything I can to ensure this is the case for you. Thank you for taking the time to give us your feedback and I hope to hear from you soon, Holly

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look