Carwyn, my sales executive knows what he was doing, he was warm and had all the information we required and more. When I came to Sinclair to order my car from London I had my son come with me. Afte... See more
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Always a pleasure visiting, I waited for the service to be finished and felt like I’m in a high end hotel. Excellent service from Stephanie and Ben. Only issue is trying not to walk away with a new... See more
Well, talk about going above and beyond ... ! Super helpful in sourcing a car at short notice. Sales staff were totally upfront and honest, which is perhaps a bit of a rarity in today's world of short... See more
If anyone is considering buying a BYD, this place is a perfect choice. I bought my Seal U here and am highly impressed by the customer service standards. Carwyn was very polite and knowledgeable – he... See more
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Company details
About Sinclair Group - BYD Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, United Kingdom
- 029 2054 2424
4.6
Excellent
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor vehicle preparation
Poor vehicle preparation. Collection was arranged for and vehicle outside on arrival. An hour later we were told it was ready to find it had moved and placed on charge, now at 55-60%. The vehicle should have been ready to go. Looking inside, there were plastic zip bags left inside on the seat and in the glove box, soft plastic light anti scratch covers still fitted, that should have been removed. Car was dusty and water marks all over the outside and the inside dash was filthy with a brown dust all over it. Same brown dust all under the bonnet and the screen wash was at its lowest just covering the pump. I wonder if the PDI was completed as there were still stickers on the wheels. Staff however were friendly enough and offered to go through the controls, which I declined.
June 29, 2025
Reply from Sinclair Group - BYD Cardiff
Hi there,
Thank you for your feedback and for bringing these concerns to our attention. We're very sorry to hear the vehicle wasn't prepared to the standard you expected on collection. This isn’t the experience we aim to provide, and we’ll be reviewing this with the team to ensure it’s addressed. We’re pleased to hear the staff were friendly, and we appreciate your comments as they help us improve.
Kind regards,
Sinclair Group
Reply from Sinclair Group - BYD Cardiff
Hi there,
Thank you for your kind feedback. We're delighted to hear you received excellent service from start to finish.
Kind regards,
Sinclair Group
Very professional and friendly staff.
Very professional and friendly staff.
Good offer and very good car.
June 25, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Saeid,
Thanks for sharing your experience! We’re really pleased the team made you feel well looked after and that you’re happy with your car and the offer you received. Enjoy the drive!
Kind regards,
Sinclair Group
Knowledgeable team and very proactive
June 22, 2025
Reply from Sinclair Group - BYD Cardiff
Hi John,
Thanks for your feedback! We’re happy to hear the team’s knowledge and proactive approach stood out during your visit. We appreciate the 4-star rating and hope to earn that fifth star next time!
Kind regards,
Sinclair Group
Excellent service from everyone….
May 29, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Neil,
Thank you for the fantastic feedback! We're thrilled to hear you received excellent service from the whole team.
Kind regards,
Sinclair Group
Be more efficient as financial…
Be more efficient as financial documents still haven’t been sent to me
May 15, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Mr Low,
Thank you for your feedback. We’re sorry to hear there’s been a delay with your financial documents and understand how frustrating that must be. Please contact the dealership directly so we can resolve this for you as quickly as possible.
Kind regards,
Sinclair Group
BYD are here!
Adam was really good, clear knowledgeable and explained everything. It was very straight forward and the car is amazing.
April 18, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Andy,
Thanks for your kind words! We’re glad Adam made everything clear and straightforward for you, and that you’re enjoying your amazing new car.
Kind regards,
Sinclair Group
Highly recommended.
Everyone was very helpful and explained everything thoroughly. They 'phoned me up a couple of days after I purchased the vehicle to ask if I had any queries. I have already recommended them to my brother-in-law who is looking for a vehicle.
April 20, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Mrs Jones,
Thank you for your lovely feedback. We're delighted the team took good care of you and followed up to ensure all your questions were answered. We really appreciate your recommendation to your brother-in-law!
Kind regards,
Sinclair Group
Lack of response from customer services
The order and collection went very well, but a fault has occurred with the car and I have chatted to a bot and emailed. After two weeks, no appointment has been made to rectify the situation. Somebody needs to sort out customer services.
March 23, 2025
Reply from Sinclair Group - BYD Cardiff
Hi John,
Thank you for your feedback. We’re sorry to hear about the fault with your car and the delay in arranging an appointment. We understand how frustrating this must be and will pass your concerns on to the team.
Kind regards,
Sinclair Group
All members of staff are very friendly
All members of staff are very friendly, helpful, and professional. They answered all my questions and made the whole process easy. I felt comfortable and well taken care of. I’m really happy with their service and would recommend them to anyone. Great job!
April 12, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Arun,
Thank you so much for your kind words! We're thrilled to hear the team made you feel comfortable and well supported throughout the process. Your recommendation means a lot to us.
Kind regards,
Sinclair Group
Fantastic
Caz was great from start to handover! Everything was very smooth. Absolutely love my Atto 3. Thank you Caz and to the team at BYD!
April 10, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Lauran,
Thank you for your wonderful feedback! We're so pleased Caz and the team made the process smooth and enjoyable. Enjoy your Atto 3 — it’s a fantastic choice!
Kind regards,
Sinclair Group
Worst new car experience ever
Worst new car experience ever. Arrived to collect my vehicle and discovered the wrong number plates had been fitted. Being a Sunday I was told they were in the parts department which was locked and they did not have access. New plates were to be made only to find out they didn't know the password to the computer. After a 2hr delay, finally drove off in my new car. I queried if the car had been registered in the wrong plates and was assured it was just a fitting error and not to worry. My log book arrived 2 days later and I discovered I had been driving around in a car that was not registered with the DVLA on the number plates fitted to it and also not taxed in the number plates fitted to it. The after sales experience with BYD was nothing short of a shambles, one excuse after another. Only 1 person seemed to know what they were doing. After 3 weeks of administrative pain, I finally decided enough was enough and returned the vehicle and obtained a refund. Will not be returning.
March 19, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Chris,
Thank you for sharing your experience. We’re very sorry to hear about the issues you encountered during your vehicle collection and the subsequent challenges with registration and aftersales. This falls well short of the standard we strive to deliver, and we sincerely apologise for the frustration caused. We appreciate your feedback and will be reviewing these matters internally to prevent a recurrence.
Kind regards,
Sinclair Group
Excellent service
Excellent service, ordered my Byd at the end of Feb and picked up on the 25th march.
Did have issues with the internets and the app for the car but one phone call to them and was sorted out in a day. Deff worth checking out Byd sinclair
March 27, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Simon,
Thanks for your feedback! We're glad to hear you had a smooth ordering and collection experience, and that any tech issues were quickly resolved. We appreciate you recommending BYD Sinclair!
Kind regards,
Sinclair Group
Excellent experience from start to…
Excellent experience from start to finish. Adam and Andrew were very knowledgeable and took the time to go through everything with us.
March 30, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Debra,
Thank you for your wonderful feedback. We're delighted Adam and Andrew took the time to guide you thoroughly and made your experience excellent from start to finish.
Kind regards,
Sinclair Group
Easy and very professional
Adam and andrew made the experience very enjoyable. Very straightforward
March 26, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Jordan,
Thanks for your feedback! We're pleased Adam and Andrew made the experience straightforward and enjoyable for you.
Kind regards,
Sinclair Group
Bought My CLA and had brilliant…
Bought My CLA and had brilliant customer service, especially with Ryan Sullivan who I dealt with throughout. Very professional and there to help with anything. Brilliant Salesman.
March 6, 2025
Unprompted review
Reply from Sinclair Group - BYD Cardiff
Hi Evan,
Thank you for your kind words. It sounds like you had a great experience with Ryan, though this may be for our Mercedes-Benz Cardiff team. We're glad to hear you were well looked after and appreciate your feedback.
Kind regards,
Sinclair Group
I bought a byd dophine with few…
I bought a byd dophine with few scraches on the car when I picking my car. I told sales about this and we both took photos, he said he will ask his manager to solve the issue, now 2 weeks gone.
March 13, 2025
Reply from Sinclair Group - BYD Cardiff
Hi there,
Thank you for bringing this to our attention. We're sorry to hear the scratches on your BYD Dolphin haven't been resolved yet. Please contact the dealership directly so we can follow up and get this sorted for you as soon as possible.
Kind regards,
Sinclair Group
A great experience
Everyone was extremely helpful both during and after buying my car. We couldn’t have asked for a smoother process. Thank you to Carwyn and Matt for everything!
March 16, 2025
Reply from Sinclair Group - BYD Cardiff
Hi there,
Thank you for your kind words! We're delighted Carwyn and Matt helped make your car buying experience smooth and enjoyable.
Kind regards,
Sinclair Group
Excellent customer service and vehicle…
Excellent customer service and vehicle handover.
March 15, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Deb,
Thank you for your wonderful feedback. We're delighted to hear you had an excellent experience with both our customer service and vehicle handover.
Kind regards,
Sinclair Group
Reply from Sinclair Group - BYD Cardiff
Hi Dowdy,
Thanks for your feedback! We're glad Adam and Sam were so helpful throughout your experience.
Kind regards,
Sinclair Group
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