Sister Jane Reviews 

Prompt helpful response from customer service

The item I received was great quality. Unfortunately I had to return as it didnt fit. The customer service in returning my order was brilliant. I will definitely order again

Wasn’t able to find an item but had a wonderful experience with customer service being prompt and friendly despite not being able to source my request.

Update: though I can't reply to SJ's comment below, I want to reiterate: 1. the DPD driver did not deliver where I asked them to, but left the package in our recycling bin, the DPD driver told me so himself. 2. never in this whole process which lasted 2 months did Katherine, the customer service manager, EVER listen to me, she was constantly condescending, and very very bad at any customer service whatsoever; 3. I got less than half the price refunded for a dress that they have lost. Disappointed does not even beging to cover it. Really the worst, least considerate customer service ever.
---_-------------------------
Initial feedback: Though the dresses are pretty, I was very surprised by how how bad the customer service is. After they've lost a dress I have ordered because their courier left it in our recycling bin, instead of delivering to our neighbour as requested, the SJ customer team responded to me by offering 10% off to buy again the dress I never received in the first place! I was really shocked by the lack of responsibility the company took for this. They keep saying that DPD said it was delivered and I have had to spend hours investigating something they should have taken responsibility for. The customer should not have to pay for an item lost by their courier.

Their customer representatives Anna and Bea are extremely apathetic, offered no understanding or proactivity and a week since this has happened I have still not received the item I have paid for.

Very disappointed. There are more pretty dresses in the world and I would much rather buy from a company who offers some considerations for their customers.

Cristina

I order from Japan. I really love the design and the fabric. Since it is so unique and beautiful, people ask me where did I get it but I just answer that it’s from website because I want to make it secret. 1 since Japanese are so judgmental about the body size, there are not so many clothes for plus size. So it’s really hard to find the fashionable clothes for bigger size. 2 sister Jane has their own style. Because japan gets affected by trend all the time, we have to get rid of old fashioned clothes often. On the other hand I can wear clothes of sister Jane for long time for their own uniqueness.

I understand Japanese yen got cheaper and US dollar is still expensive but if the clothes are little more affordable I would buy more since shipping costs are super expensive. For example coupons for exclusive costumes who purchase often.

Maria from Sister Jane was so lovely to deal with. I emailed with my query and less than 24 hours, Maria had responded to me with everything I needed to know and put me right at ease 🤗

I bought a dress for my friend's wedding but due to travel was unable to open the package before the 14 days refund deadline. I opened it 2 days late. Upon opening it, I realised that the dress was ill fitting on the breast area despite the fact I'd taken my measurements beforehand and the website had indicated "true to size".
This was catastrophic for me as buying this dress was quite the spend, for a very special occasion.
I have not found any support in Sister Jane's customer service and was told there couldn't be refund, exchange, store credits. A 10% discount code was offered but I will not be shopping here again. This was something I had been saving up for and I don't trust Sister Jane's sizing anymore.
Though unhelpful, dismissive and very vague about their 'body conscious' (??) policies explaining such a divergence in sizing, they were quick to reply which is why I put 2 stars.

Amazing customer service: I ordered a few dresses for my daughter. They arrived very quickly and were beautiful- tho sadly not quite right for her, so I had to return. The Customer Service was truly exceptional. I dont normally bother leaving reviews, but MARIA was so helpful, I decided to make an exception. I had a question and she replied incredibly quickly and helpfully, And then throughout the return process, she kept me updated (unprompted) and was always friendly and helpful. Really was exceptional customer services and the dresses look to be well made and good quality. Will definitely use again

Amazing customer service helping with a refund issue I had. Highly recommend!

Brilliant quality clothes & excellent quality customer services. Would highly recommend

Although they didn’t have some of the exact sizes I wanted in stock (they only make small batches of each design), the pieces I did order were fantastic quality and the customer service I experienced from Kris was great- attentive, quick to respond, helpful.

First of all, just love, sister Jane’s dresses always so cute and well-made, every time I contact them I get a response almost immediately👍 great customer service

Mia was so helpful and issued a credit note for my return even though it was late.

Cut to 3 months later when I was about to place another order and realised my credit note had expired - I emailed Mia remembering how helpful she was on the off-chance I could extend the voucher. She responded immediately with an extension, no questions asked.

I can't wait to wear the new dress to an event soon!
Thank you!

Purchased a lovely jacket. Excellent customer service when dealing with an issue.Thank you 😊

Fantastic communication and service as well as beautiful clothes.

I recently ordered from sister Jane and Mia in customer service was very helpful when I had queries about my package arrival.

I was looking for a dress in another size, i found it at the site of sister jane and ordered it, but a few minutes later i got a notification that it was available at a local distributor. The last one would arrive faster, I sent an email to cancel my order at Sister Jane to not have two dresses. They picked it up so fast and I did not have to worry about the order. The customer service is great.

Sister Jane is great! We all love their quirky fabulously individual designs! And their customer services is just excellent, responsive and informative taking time to really answer questions and give clear guidance/reassurance. It’s rare in today’s world of fast fashion to find such a gem both for design, ethos and attentive customer care. Thank you!!

I recently reached out to Sister Jane to return a few items, and I was genuinely impressed. Within just half an hour, their customer service team responded with grace and efficiency. Every question I had was met with clarity and kindness, and my issue was resolved faster than I expected—seamlessly and stress-free.

It’s rare to find a brand that combines style with such thoughtful support. Sister Jane didn’t just meet expectations—they elevated the experience.
Highly recommend for anyone who values both fashion and flawless service. I do love even more this whimsical and romantic brand🩷

Amazing customer service. My daughter tried on a shirt that was too short for her and we returned it and I hadn’t realised it had make up on it. Sister Jane was so accommodating and offered to try and remove the marks which they did successfully and then offered me a full refund. I am so grateful as they were so helpful and I was so worried I would not get a refund. Quite my fave brand.