I contacted Customer Services at Sister Jane and a lovely lady, Anna, replied immediately as I had asked if my enquiry could be answered in time to be able to place an order before 3pm to hopefully re... See more
Company replied
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Review summary
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Reviews shaping this summary
Great customer service and gorgeous dresses. Bought two dresses, unfortunately neither fit so had to return but made a mistake with the form so reached out to customer servie. Maria couldn't have... See more
Company replied
I am very impressed by the customer service at Sister Jane. When I needed to reach out to them, the team was very responsive, courteous and helpful. While so many online companies seem so faceless, Si... See more
Company replied
Anna was extremely kind and quick to respond, helping me with my return. She clearly understood my concern and offered an easy solution. I asked lots of questions about international shipping and she... See more
Company replied
Company details
Written by the company
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Contact info
36 Golborne Road, W10 5PR, London, United Kingdom
- hello@sisterjane.com
- www.sisterjane.com
4.6
Excellent
683 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not as good quality as I expected
I bought 2 items. For the price I was disappointed with the quality. The neck on the dress was weirdly baggy, the skirt fabric looked and felt cheap. Customer services was helpful when I was confused about their return system.
October 21, 2025
Unprompted review
Reply from Sister Jane
Dear Amy,
Thank you for sharing your feedback. We’re sorry the items didn’t meet your expectations. Your comments have been passed to our team, as we take all feedback seriously and use it to keep improving.
We always aim to provide detailed product information, and you’re welcome to reach out anytime for tailored personal advice. We truly appreciate your input and will keep striving to do better.
Kind regards,
SJ x
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Great customer service
I had a great experience dealing with Maria when I had a query in relation to my order. She was very prompt with her responses and was super helpful.
October 20, 2025
Unprompted review
Reply from Sister Jane
Dear Rachel,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Best-in-class customer service
Best-in-class customer service
I always get the answers I need before making a purchase. The team has been really helpful 🙏🏻🫰
Since I’m an overseas customer, I tend to ask a lot of questions — yet the team is always so kind and patient in helping me.
October 8, 2025
Unprompted review
Reply from Sister Jane
Dear Asamaporn Julawongsarn Ploy,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane has EXCELLENT customer…
Sister Jane has EXCELLENT customer service! I accidentally ordered the wrong size and since I live in the USA I didn't want to have to make a return. I reached out and they had the matter resolved within like an hour. Their team is always so nice and very responsive. Thanks Sister Jane!
October 2, 2025
Unprompted review
Reply from Sister Jane
Dear Shelly,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fab Service
Super helpful service when trying to locate a dress which is unfortunately now sold out. Sent me an email over with similar dresses.
October 6, 2025
Unprompted review
Reply from Sister Jane
Dear Johanna,
Thank you for the sweet review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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Reply from Sister Jane
Dear Flos,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Mia at Sister Jane was brilliant
Mia at Sister Jane was brilliant. Very very helpful and quick to respond. She even organised DPD to come back for a certain day. 10/10
September 17, 2025
Unprompted review
Reply from Sister Jane
Dear Eve,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
AMAZING customer service at Sister Jane was…
The customer service at Sister Jane was AMAZING ! Had a problem with an order and the whole situation was rectified within half an hour !! That is a very rare thing these days. I cannot fault my experience and it's why I will keep coming back to shop here. Bravo Suster Jane ! Keep up the good work....
September 17, 2025
Unprompted review
Reply from Sister Jane
Dear Vn,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Love my dress and customer service have…
Love my dress and customer service have been absolutely fantastic - quick to respond, kind, and super accommodating.
September 17, 2025
Unprompted review
Reply from Sister Jane
Dear Inès,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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Return policy
Don't order anything from this company. Very bad experience. Received an item that was dirty and creased and crumpled. Indicative of being tried on by numerous customers. Didn't even bother trying it on as it was in such poor condition. Your attempts to blame me for dirtying an item which was sent in such poor condition is really unacceptable and your efforts on this platform to paint yourselves in a good light is misleading in the extreme. I was left with no choice but to pay 5.99 for you to return the dirty, crumpled item as the alternative was that you keep it and undoubtedly try and flog it to some other poor unsuspecting customer. I am still waiting for you to provide me with a photo of the condition you mistakenly believe you shipped the item to me. Thanks for returning the item in (what I didn't think was possible) even worse condition than when I first received it. Avoid this company and their misleading responses to poor reviews.
September 8, 2025
Unprompted review
Reply from Sister Jane
Dear Caroline,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate you bringing it to our attention.
We’d like to clarify that we follow specific return procedures to ensure fairness and consistency for all our customers. The item was returned with visible marks on the bottom, which it was determined were not present when the item was shipped.
We understand that it some instances, while trying on an item, accidents can happen. For this reason, in line with our policies, we reached out to request your authorisation to attempt to clean the item, with the intention of issuing a refund if the cleaning was successful. We also offered the option of returning the item to you at a cost should you prefer not to proceed with cleaning.
Once authorised, our specialist team made several attempts to remove the marks to help facilitate your refund, as our goal is always to provide a smooth and supportive experience. Unfortunately, the marks could not be fully removed. As a result, we offered to return the item at a cost, which you accepted. Swiftly we returned the item back to you.
We are sorry that in this is instance we were not able to deliver the result you expected and want to reassure you that we remain committed to delivering the best possible experience for our customers.
Kind regards,
SJ x
Impressive customer care
They were incredibly caring, always available and ready to help.
September 15, 2025
Unprompted review
Reply from Sister Jane
Dear Betty,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Customer Service
Although I had an issue with the dress breaking after only one wear, the way the team at Sister Jane dealt with it was excellent.
They have been an absolute delight to work with and I would recommend them to anyone.
September 8, 2025
Unprompted review
Reply from Sister Jane
Dear Abigail,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing service from the returns…
Amazing service from the returns department. Very quick and helpful to respond to my query.
September 13, 2025
Unprompted review
Reply from Sister Jane
Dear G Cobb,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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The dress is absolutely beautiful and…
The dress is absolutely beautiful and the customer service was brilliant - so helpful and quick to respond. Really impressed!
September 8, 2025
Unprompted review
Reply from Sister Jane
Dear Brooke,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I bought two beautiful dresses
I bought two beautiful dresses . When they arrived the material was beautiful but did not suit my shape when I tried it on so sent it back for a refund .
The team were very professional and worked with me as I had made a mistake on the return .
I will definitely buy from them again now I know which style will suit me
Thanks Mia
September 10, 2025
Unprompted review
Reply from Sister Jane
Dear Lisa,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane’s staff always reply…
Sister Jane’s staff always reply promptly to any messages I send & it is greatly appreciated
Thank you
September 8, 2025
Unprompted review
Reply from Sister Jane
Dear Louise,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Really helpful and quick delivery…
Really helpful and quick delivery service, they went above and beyond when I made a mistake in my order. The dress quality is also extremely high and beautifully crafted. I would definitely recommend the gorgeous Sister Jane!
September 4, 2025
Unprompted review
Reply from Sister Jane
Dear Rachel,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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Very attentive customer service- thank…
Very attentive customer service- thank you. Beautiful dresses but did not suit me so need to return.
September 5, 2025
Unprompted review
Reply from Sister Jane
Dear CGrady,
Thank you for the sweet review!
We truly appreciate your feedback as it contributes to our continuous improvement. You’re always welcome to reach out for personalised advice before making a purchase and we’ll be happy to guide you in finding the perfect fit!
Kind regards,
SJ x
Beautiful clothing
Beautiful clothing and excellent customer service
September 4, 2025
Unprompted review
Reply from Sister Jane
Dear Paul,
Thank you for the lovely review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Outstanding support from Sister Jane!
I ordered a Sister Jane dress from Zalando, but Zalando forgot to include the belt and couldn’t help me as the dress was already sold out. In the meantime I reached out to Sister Jane customer service to ask if they might be able to help. To my surprise they sent me a belt they still had in stock, asking only for the shipping costs. They kept me updated throughout in the kindest and most professional way. This was far beyond what I expected and truly the best customer service I have ever experienced. Thank you, Sister Jane!
August 14, 2025
Unprompted review
Reply from Sister Jane
Dear Sula de Jong,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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