Ordered on Friday delivered on Monday Exactly the day Sitebox said it would be delivered Have brought several items from Sitebox and every time the items were delivered next working day so cannot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a battery through the company then realised it wasn't the battery but the charger, both items getting old. Spoke to a delightful lady on the 'phone who said she would look into it and get b... See more
Sitebox is spot on, their prices are great and communications are excellent. The only let down is using DHL to deliver - I have had 4 emails from DHL saying that my parcel from Sitebox will be delive... See more
We needed to purchase a few items from Sitebox recently such as JSP Jetstream dust conductor. The website is very easy to use the items purchased are of good quality and packaged well. Great delivery... See more
Company details
- Construction Equipment Supplier
- Building Materials Supplier
- Construction Machinery and Equipment Store
- Tool Store
Information provided by various external sources
Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!
Sitebox Ltd
Written by the company
- Promise
- Free delivery for orders over £50
Contact info
Unit 19 Ormside Way, Holmethorpe Industrial Estate, RH1 2LW, Redhill
- 01737783101
- sales@sitebox.ltd.uk
- www.sitebox.ltd.uk
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Replacement platform
Excellent customer service, they sent me the specs for a platform so I could match it to my existing tower, it was perfect when it arrived. many thanks Sitebox
July 17, 2026
First class company
I have never had a company so easy to deal with ordering was so easy it was a pleasure, the carrier notified me that they had received my order again notified me they had received the package when it would be dispatched and again when it would be delivered and it arrived earlier than the time given. Five plus stars.
July 17, 2026
Incorrect description of the product.
Description of the lawnmower I purchased was wrong on the website but they would not take responsibility for the error blaming their supplier. After a lot of hassle they accepted that the lawnmower was not what I wanted and arranged a return as a 'goodwill gesture' never mind that I was within my consumer rights as the goods were not as described.
They do not give compensation despite the fact that I had to be in for a whole day for the collection and I had wasted my time in constructing and then dismantling the mower.
I wouldn't use this company again as, according to them, nothing is their fault, replying to emails takes forever, and they clearly don't care about customers once they have your money. If you do decide to use them check the description of your item with what other companies say as they clearly do not value accuracy.
Their reply to my review mentions that they gave me a discount on the mower they finally supplied. However, £20 hardly compensates me for my time and all the hassle I had to endure to finally get the product I thought I had ordered in the first place.
June 11, 2026
Reply from Sitebox Ltd
Hi,
Sorry to read this review. I can see from looking at the comments on the order we did collect and replace with the mower you were after and also provided you with a discount on that mower.
I apologise if this wasn't satisfactory and if the process was too long for you. I will certainly look into the whole procedure to see if there is somewhere we can perform better.
Sitebox Admin Team
Very impressed with Sitebox customer…
Very impressed with Sitebox customer service. I ordered a very large industrial fan during the recent heatwave as I was desperate to get something to cool down my house. It arrived a few days later but I immediately realised I had made a big mistake. Too powerful and a bit too noisy for home use. I called Sitebox the same day and said is there anything I could do. They Immediately said I could return it and get a refund. Very happy with them
July 17, 2026
Unprompted review
Excellent service from purchasing to delivery.
Ease of website. Updated on delivery. Excellent service from purchasing online through to delivery. Definitely would recommend and buy from again.
Goods extremely well packaged. A+.
July 15, 2026
Built to last
Built to last , putting together took some time , but all ok , does a very good job , very pleased indeed
July 15, 2026
Reply from Sitebox Ltd
Hi Alexander,
Sorry to read this review. I can see that the items did leave us when expected but there was a delay with the courier and for that I apologise. I believe delivery is on for today.
Sorry again for this inconvenience,
Sitebox Admin Team
What made my experience great?
In short they were even cheaper then the same item on a well known auction site.
The back pack leaf blower I had ordered was dispatched the next day and was delivered within 48 hours of me placing the order.
They didn't use a dodgy courier service but they used Fedex.
July 14, 2026
Easy ordering process
Easy ordering process.
VAT receipt sent without asking.
Next day delivery.
July 13, 2026
Very helpful staff
Very helpful staff. located an item in their warehouse that was wanted & it was delivered the next day. Would purchase from them again.
July 8, 2026
Hi calling them to discuss buying the…
Hi calling them to discuss buying the products was the best choice for me as struggling with all this online stuff
Charlie who I spoke to was really helpful
And even sorted payment for me over the phone
Good old school customer service always nice to chat
Carlo Abreu
C.A. Bricklayer Ltd
July 8, 2026
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