Sitebox Ltd Reviews 

8,837
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 595 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth website navigation, and very competitive prices available across a wide variety of useful products. Many buyers state that ordered items arrive promptly, are securely packaged, and match their descriptions perfectly, making overall online transactions completely hassle-free and pleasant. However, some customers also noted occasional delivery delays, missing tracking information, and frustrating issues with external courier services. A few reviewers experienced problems when incorrect items were dispatched or when products took significantly longer to arrive than initially promised.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, noting that orders are often dispatched quickly and... See more

Product

Customers had positive experiences with product, highlighting that items arrived promptly, well packaged, and... See more

Order

People report positive experiences with order, highlighting an easy process and fast shipping times.... See more

Service

Reviewers highlight positive aspects of service, expressing satisfaction with brilliant and helpful staff who... See more

Price

Consumers find price to be very satisfactory and competitive across a wide range of items. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The SAC13 air purifying unit. If you can’t use an A/C unit with a vent this is the next best thing. You simply fill the tank with water and switch it in. It is a little noisier than a normal fan bu... See more

Rated 5 out of 5 stars

Purchased a battery through the company then realised it wasn't the battery but the charger, both items getting old. Spoke to a delightful lady on the 'phone who said she would look into it and get b... See more

Rated 5 out of 5 stars

Ordered on Friday delivered on Monday Exactly the day Sitebox said it would be delivered Have brought several items from Sitebox and every time the items were delivered next working day so cannot... See more

Rated 5 out of 5 stars

Sitebox is spot on, their prices are great and communications are excellent. The only let down is using DHL to deliver - I have had 4 emails from DHL saying that my parcel from Sitebox will be delive... See more


Company details

  1. Construction Equipment Supplier
  2. Building Materials Supplier
  3. Construction Machinery and Equipment Store
  4. Tool Store

Information provided by various external sources

Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!

Sitebox Ltd

Written by the company

Promise
Free delivery for orders over £50

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(8,837)

549 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What made my experience great?

In short they were even cheaper then the same item on a well known auction site.
The back pack leaf blower I had ordered was dispatched the next day and was delivered within 48 hours of me placing the order.
They didn't use a dodgy courier service but they used Fedex.

July 14, 2026
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. located an item in their warehouse that was wanted & it was delivered the next day. Would purchase from them again.

July 8, 2026
Rated 5 out of 5 stars

Hi calling them to discuss buying the…

Hi calling them to discuss buying the products was the best choice for me as struggling with all this online stuff
Charlie who I spoke to was really helpful
And even sorted payment for me over the phone
Good old school customer service always nice to chat
Carlo Abreu
C.A. Bricklayer Ltd

July 8, 2026
Rated 1 out of 5 stars

Item arrived badly packaged and damaged…

Item arrived badly packaged and damaged via courier. Refused delivery and returned via courier.

July 1, 2026
Sitebox Ltd logo

Reply from Sitebox Ltd

Hello, Sorry to hear that this has arrived with transit damage. I can't see that you had contacted us on this so I will email you now on this to arrnage a replacement.

Again apologies for any inconvenience caused.

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