Sitebox Ltd Reviews 

8,949
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 571 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt delivery times, noting that orders often arrive the very next day without issues. Buyers often mention that the online platform is very easy to navigate and helps them quickly find what they need. Consumers also appreciate that prices are highly competitive across the entire catalog and products consistently arrive securely packaged. However, some customers also noted occasional delivery delays that left them waiting longer than expected for their parcels. A few reviewers mentioned receiving incorrect items or discovering minor discrepancies in product descriptions that caused extra hassle.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt next-day arrivals,... See more

Product

People report positive experiences with product, highlighting the solid construction, great quality, and... See more

Order

Users describe positive interactions with order, highlighting swift and prompt delivery times, easy online... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great deals compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just moved to a new house and needed to move a drain and manhole. Found this site and the prices are amazing compared to other retailers. Free delivery on bigger orders so not so cheap if you just nee... See more

Rated 5 out of 5 stars

Super prompt delivery, couldn't be home on first delivery day, Sitebox were extremely helpful and arranged alternative day. Price is best around. Delivery driver was good lad too. Ten out of ten all... See more

Rated 5 out of 5 stars

Bought a large, heavy motorcycle lift at a good price. It was delivered in pristine condition the next day, to North Yorkshire, at no extra cost. The delivery driver was superb: thoughtful, friendly... See more

Rated 5 out of 5 stars

Purchased a battery through the company then realised it wasn't the battery but the charger, both items getting old. Spoke to a delightful lady on the 'phone who said she would look into it and get b... See more


Company details

  1. Construction Equipment Supplier
  2. also in
  3. Building Materials Supplier
  4. Construction Machinery and Equipment Store
  5. Tool Store

Information provided by various external sources

Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!

Sitebox Ltd

Written by the company

Promise
Free delivery for orders over £50

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(8,949)

571 reviews in the last 12 months

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Rated 5 out of 5 stars

Motorcycle Lift Table Sitebox best deal.

Having shopped around found Sitebox to be the best deal especially free delivery. On arrival bike lift container had a hole in the side the delivery driver noted this and took a picture. Bolts and nuts were missing which sitebox supplied. Delivery driver was most helpful.

August 17, 2026
Rated 5 out of 5 stars

Amazing prices and good service

Just moved to a new house and needed to move a drain and manhole. Found this site and the prices are amazing compared to other retailers. Free delivery on bigger orders so not so cheap if you just need one or two fittings. Quick delivery places the order Friday evening so wasn't processed until Monday and the items were delivered on Wednesday. Well packaged and everything there. Will definitely use again if needed.

August 19, 2026
Rated 5 out of 5 stars

First rate customer service.

Bought a large, heavy motorcycle lift at a good price. It was delivered in pristine condition the next day, to North Yorkshire, at no extra cost. The delivery driver was superb: thoughtful, friendly, helpful and accommodating. My first experience of Sitebox but it won’t be the last.

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

I had the wrong item delivered and My…

I had the wrong item delivered and My item went to someone else so the delivery was not on time and I was waiting for it for work

August 19, 2026
Sitebox Ltd logo

Reply from Sitebox Ltd

Hi Leigh,

Sorry to read this review. It looks like a human error in the warehouse and the wrong label was put on the wrong parcel and for that I apologise. Unfortunately, although very rare, occasionally these things happen.

Sorry again for the inconvenience,

Sitebox Admin Team

Rated 5 out of 5 stars

Exceptional service! Thank you Charlie Day

I had a great experience ordering from Sitebox. If you are needing spare parts and you’re unable to find the exact part online, I would definitely recommend that you email their customer service team like I did! I was over the moon to find out that they actually had the stock in the warehouse, even though online didn’t not stock it.

My experience exceptional from customer service agent Charlie Day, Who gave me the Ultimate Customer service experience! Being a young girl that doesn’t know a lot about trade or parts, He was just a true professional from the very start answered all my queries and questions, with my flood of emails hahaha. We even run into an issue when I was ready to place the order and the system kept removing one of the items that I was purchasing, (system glitch, due to it being out of stock on the website) But Charlie ensured that although it would not be on my invoice, he would make sure that the warehouse put that product in my order, so paid the full amount for all products through the secured link sent and Charlie made sure he followed up with an email confirming all the my items to give me some reassurance.

although being wary, when the order came ofcourse, everything was there just as he had promised.
Sitebox should be really Proud of their staff. as I am not an easy person when it comes to trusting what someone says when spending money on goods, having over 16 years in customer service myself, but Charlie was able to reassure me, and Fulfil whatever he said he would, which made me comfortable to do the order. The parts are exactly what I hope they would be and I finally have a new hose for my air-conditioning unit!! and with this UK Heat! I am over the moon. Thanks Sitebox and Charlie Day!

August 14, 2026
Unprompted review
Rated 1 out of 5 stars
Sitebox Ltd logo

Reply from Sitebox Ltd

Hi Barry,

Sorry to read this review. It did leave us on the 18th as expected so I will chase with the courier now and come back to you. Apologies on the inconvenience,

Sitebox Admin Team

Rated 4 out of 5 stars

Good product shame about quality control.

Good product, reasonable price, quick delivery and easy to order. The only downside was the lack of quality control check as there was a bead of weld in the bolt hole for connecting the top part of the handle to the bottom part. This proved very hard to clear, but after about 20 - 30 minutes I finally managed to clear enough to get the bolt through. So downrated 1 star. Apart from that it is a very handy piece of kit and something I have been wanting for a while. Glad I found it.

August 15, 2026
Rated 5 out of 5 stars

Keen prices, prompt delivery, exemplary service

My communications with Sitebox were handled promptly and effectively; the sales team were responded to my queries with professionalism and civility. Sitebox prices seem very competitive - the ordering process was well structured and my order was delivered speedily and on time.

August 13, 2026

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