Sitebox Ltd Reviews 

8,838
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 594 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently mention that browsing the online store is straightforward, prices are very competitive, and everyday items arrive promptly on the next working day. Consumers also deeply appreciate the helpful support team, smooth online transactions, and the reliable, sturdy quality of the equipment purchased. Some reviewers were not happy with unexpected delivery delays, missing tracking information, and occasional courier delivery problems that affected their urgent work plans. A few other people also felt that receiving split shipments or encountering communication gaps regarding stock availability caused unnecessary frustration during their projects.

What people talk about most

Delivery service

Customers report largely positive experiences with the delivery service, often highlighting fast shipping... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive on time and are well... See more

Order

Users describe positive interactions with order, highlighting the simple and straightforward ordering... See more

Service

Reviewers highlight positive aspects of service, expressing satisfaction with brilliant and helpful staff who... See more

Price

Customers consistently note positive experiences with price, highlighting that items are well priced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The SAC13 air purifying unit. If you can’t use an A/C unit with a vent this is the next best thing. You simply fill the tank with water and switch it in. It is a little noisier than a normal fan bu... See more

Rated 5 out of 5 stars

Purchased a battery through the company then realised it wasn't the battery but the charger, both items getting old. Spoke to a delightful lady on the 'phone who said she would look into it and get b... See more

Rated 5 out of 5 stars

Ordered on Friday delivered on Monday Exactly the day Sitebox said it would be delivered Have brought several items from Sitebox and every time the items were delivered next working day so cannot... See more

Rated 5 out of 5 stars

Sitebox is spot on, their prices are great and communications are excellent. The only let down is using DHL to deliver - I have had 4 emails from DHL saying that my parcel from Sitebox will be delive... See more


Company details

  1. Construction Equipment Supplier
  2. Building Materials Supplier
  3. Construction Machinery and Equipment Store
  4. Tool Store

Information provided by various external sources

Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!

Sitebox Ltd

Written by the company

Promise
Free delivery for orders over £50

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(8,838)

551 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware of 'Sitebox Ltd UK …



Beware of 'Sitebox Ltd UK   misrepresentation & misleading claims on their website. The reason being they claimed to have 50 Hyundai power washers in stock and next day delivery  if you place order before 2pm which I did  the 15th in my case , (because  I placed the order at 10.30am on the 14th)and I desperately had to finish a landscaping job. The truth of the matter is they forward the order to Hyundai UK main distributor a company called 'Genpower' who hold the stock and arrange delivery. So 'Sitebox doesn't hold 50 in sock or have any control over delivery which they claim on their website, so they are not to be trusted possibly with anything else. In my case the washer was delivered 4 DAYS LATER ONTHE 18TH at 4,30pm by DPD.
DPD had previously warned me (when I contacted them on the 15th to ask about my delivery), they had only received  the order from 'Genpower but not received the parcel to be delivered, and would be now the 18th at the earliest very disappointing , because I placed the order in good faith  believing that the claims  'Sitebox made on their website.
Finally, after what DPD had informed me, I complained to 'Sitebox on the 15th and claimed compensation for their misleading claims on their website, no joy there.
Attached their replies below which proves, all that I have discovered   about the 'Sitebox website claim about holding 50 in stock, also it's a lie when they use the word Manufacturers in their reply, when it is actually the distributers 'Genpower they contacted :

HI,
 I have now heard back from the manufacturer , and unfortunately they were running on a delay yesterday in processing orders and did not let us know. Due to this, your order has dispatched today for delivery Monday via DPD – 15504233359488
I am afraid we are unable to offer compensation to you, and I am sorry this will not be to your request or satisfaction on this occasion.
Update 22/5/2025
Sitebox has responded to my review (above) cleary stating that they don't actually hold stock them selves ,so why don't make that clear on the website also next day delivery means next day, to most people which was in my case was on Friday the 15th having ordered before the 2pm deadline on the 14th. So saying we don't deliver weekends they should make the clear on the website site resulting therfore in them claiming it was only 1 day late, what that got to do with it in my case . Again like
their website their reply that was misleading/dishonest / , IT WAS 4 DAYS LATE , 'you can't kid a kidder'

May 14, 2026
Unprompted review
Sitebox Ltd logo

Reply from Sitebox Ltd

Hi Ronald,

Sorry to read this review and that your order was delivered a day later than expected (we don't deliver over weekends unless specifically requested unfortunately).

We purchase stock from Genpower (the UK Hyundai distributors) but they hold it and ship it from their warehouse due to the bulk of the items so it is correct that we have more than 50 in stock.

In your case it was simply a slight delay in it being shipped due to the volume of orders being dispatched that day and for that I apologise.

Again really sorry for any inconvenience caused,

Sitebox Admin Team

Rated 5 out of 5 stars

I know nothing about tools 🙂

I know nothing about tools, but the set of hexagonal keys seem to be just the job for my son, who requested them for his birthday! Good correspondence and prompt delivery - highly recommended. Thank you

May 17, 2026
Rated 5 out of 5 stars

Great Service Again

Simple and stress free ordering from Sitebox. Items always delivered within a day or two. I'll continue to use Sitebox and highly recommend them.

May 13, 2026

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