Well, great service, everything is currently progressing smoothly so far so good!👌 Bad thing is that whenever you need assistance in order to find human staff you need to wait tooooooooooo long un... See more
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See what reviewers are saying
As Mews clients, we use SiteMinder to integrate with Airbnb. We onboarded around 40 locations within a very short period, and having a dedicated contact made an enormous difference. Throughout the... See more
I had a fantastic experience with SiteMinder support, specifically thanks to Vibha. She was incredibly helpful, patient, and resolved my issues quickly. Her customer service skills are top-notch! Than... See more
Vibha helped me quickly, professionally, and with no hassle to reconfigure the settings I needed to support my team as best as possible again. Really great and fast support
Company details
Written by the company
SiteMinder is the most awarded hotel platform chosen by over 50,000 hoteliers worldwide. We redefine guest acquisition and revenue management to put hotels in demand, transforming how they attract and convert their ideal guests at the best price. Through unrivalled data insights and the world's largest open ecosystem, our AI-driven platform maximises revenue potential. Built on nearly two decades of innovation and leadership, SiteMinder is the only platform that not only identifies market opportunities in real time, but enables instant action to secure the most valuable bookings. Together, these capabilities increase occupancy, grow ADR, and position hotels as proactive revenue leaders. The SiteMinder platform includes: Revenue Management - Dynamic Revenue Plus, Business Intelligence, Rate Management, and Market Insights that deliver real-time pricing recommendations—so hotels maximise every revenue opportunity. Guest Acquisition - Channel Manager, Channels Plus, Booking Engine, Metasearch, and GDS connectivity that give properties unmatched visibility across the world's largest distribution network. Guest Experience - Payments, Website Builder, and Guest Engagement tools that work together to create seamless, optimised experiences that turn more lookers into bookers. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence
Contact info
Bond Store 3, 30 Windmill Street, Millers Point,, 2000, Sydney, Australia
- www.siteminder.com
4.3
Excellent
451 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
March 26, 2025
Unprompted review
Reply from SiteMinder
Hi Suthinee,
Thank you for sharing your feedback! We're glad to hear that you found our platform very helpful. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
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All perfect
March 25, 2025
Unprompted review
Reply from SiteMinder
Hi Paolo
Thank you for sharing your feedback! We're pleased to hear that everything is perfect. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Great support and easy to use!
Great support and easy to use!
Help is top tier and no issues with connection, very reliable.
March 25, 2025
Unprompted review
Reply from SiteMinder
Hi Klaudia,
Thank you for sharing your feedback! We're delighted to hear that you found our support great and the platform easy to use. It's wonderful to know that you consider our help top tier, with reliable connection and no issues.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Service
The response time to queries and help with technical problems is awesome.
March 24, 2025
Unprompted review
Reply from SiteMinder
Hi Antonio,
Thank you for sharing your feedback! We're pleased to hear that you found our response time and technical problem assistance to be great.
If there's anything more we can help you with, feel free to reach out.
Best regards,
Zidane
Chat is super useful!
I usually use the chat to clarify small doubts I have while using Siteminder extranet. Kath was so helpful and quick to reply.
March 20, 2025
Unprompted review
Reply from SiteMinder
Hi Vania,
Thank you for your feedback! We're glad to hear that you find the chat feature helpful for clarifying your questions. It's great to know that Kath provided helpful and quick responses to your inquiries.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
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Great Help Quick response and very…
Great Help Quick response and very knowledgeable
March 20, 2025
Unprompted review
Reply from SiteMinder
Hi Marta,
Thank you for sharing your feedback! We're glad to hear that you received great help with quick response.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Reply from SiteMinder
Hi Cristina,
Thank you for your feedback! We're pleased to hear that you experienced a very smooth process. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
very helpful
March 20, 2025
Unprompted review
Reply from SiteMinder
Hi Priscilia,
Thank you for sharing your feedback! We're pleased to hear that you found our support team very helpful. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
EXCEPTIONAL SUPPORT FROM LUIS OF SITEMINDER
Luis from Siteminder provided outstanding support in helping me set up my rates correctly. He was patient, knowledgeable, and took the time to ensure everything was structured properly, preventing any issues with OTA pricing or direct bookings. His expertise and attention to detail made a complex process much easier to navigate. I truly appreciate his dedication and highly recommend him to anyone needing expert assistance with Siteminder. Fantastic service!
March 19, 2025
Unprompted review
Reply from SiteMinder
Hi Joanne,
Thank you for sharing your positive feedback! We're delighted to hear about the outstanding support Luis provided in helping you set up your rates correctly. It's wonderful to know that his patience, knowledge, and dedication to ensuring proper structure helped you prevent potential issues with your OTA pricing and direct bookings.
If there's anything more we can help you with, feel free to reach out.
Best regards,
Zidane
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Superb!
Ravi is extremely helpful and provides very clear explanations. A perfect 10/10 service!
March 19, 2025
Unprompted review
Reply from SiteMinder
Hi Ruffa,
Thank you for sharing your feedback! We're delighted to hear that Ravi provided extremely helpful service with very clear explanations. It's wonderful to know you had a perfect 10/10 experience with him.
If there's anything more we can help you with, feel free to reach out.
Best regards,
Zidane
Great Service
Damini was very help and was able to assist with my questions that I had
March 19, 2025
Unprompted review
Reply from SiteMinder
Hi Carmen,
Thank you for sharing your feedback! We're pleased to hear that Damini was very helpful and successfully assisted you with the questions you had.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Great support!
March 18, 2025
Unprompted review
Reply from SiteMinder
Hi Miki,
Thank you for sharing your feedback! We're pleased to hear that you received great support. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Preeya of Support team is very kind and…
Preeya of Support team is very kind and can assist me to find a solution promptly.
March 17, 2025
Unprompted review
Reply from SiteMinder
Hi Chawintach,
Thank you for sharing your feedback! We're pleased to hear that Preeya from our Support team was very kind and able to assist you in finding a prompt solution.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
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The customer service and how easy it…
The customer service and how easy it can connect to so many different channels
March 17, 2025
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for sharing your feedback! We're glad to hear that you appreciate our customer service and how easily our platform connects to many different channels.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Kath is Really helpful and kind to help…
Kath is Really helpful and kind to help me to solve the problem
March 16, 2025
Unprompted review
Reply from SiteMinder
Hi Putu,
Thank you for sharing your feedback! We're pleased to hear that Kath was really helpful and kind in assisting you to solve the issue.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Reply from SiteMinder
Hi there,
Thank you for sharing your feedback! We're pleased to hear that Vibha provided great, fast, and helpful attention to your needs.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
I had a great experience with AL
I had a great experience with AL. He was able to help our General Manager gained access to his Site minder account. He was awesome😍
March 15, 2025
Unprompted review
Reply from SiteMinder
Hi Hakim,
Thank you for sharing your feedback! We're glad to hear that you had a great experience with AL. It's wonderful to know he was able to successfully help your General Manager gain access to his SiteMinder account.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
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Reply from SiteMinder
Hi Jose,
Thank you for sharing your feedback! We're pleased to hear that you received a quick answer when you called us by phone. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
I had a great experience with…
I had a great experience with SiteMinder, thanks to Kath! She was extremely helpful, knowledgeable, and patient in resolving my issues.
March 14, 2025
Unprompted review
Reply from SiteMinder
Hi Yolanda,
Thank you for sharing your feedback! We're delighted to hear that you had a great experience with SiteMinder, and that Kath provided extremely helpful, knowledgeable, and patient assistance in resolving your issues.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Great customer care and satisfaction.
Great customer care and satisfaction.
March 13, 2025
Unprompted review
Reply from SiteMinder
Hi Gianluca,
Thank you for sharing your feedback! We're pleased to hear that you experienced great customer care and satisfaction. If there's anything more we can help you with, feel free to reach out.
Best regards,
Zidane
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