Well, great service, everything is currently progressing smoothly so far so good!👌 Bad thing is that whenever you need assistance in order to find human staff you need to wait tooooooooooo long un... See more
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See what reviewers are saying
I had a fantastic experience with SiteMinder support, specifically thanks to Vibha. She was incredibly helpful, patient, and resolved my issues quickly. Her customer service skills are top-notch! Than... See more
Vibha helped me quickly, professionally, and with no hassle to reconfigure the settings I needed to support my team as best as possible again. Really great and fast support
Horrible, their dodgy sales agent signed me up for their 20 room package to earn higher commission when I only wanted 5 rooms. 5 rooms monthly fee is $135 not $245, and despite my daily effort to ask... See more
Company details
Written by the company
SiteMinder is the most awarded hotel platform chosen by over 50,000 hoteliers worldwide. We redefine guest acquisition and revenue management to put hotels in demand, transforming how they attract and convert their ideal guests at the best price. Through unrivalled data insights and the world's largest open ecosystem, our AI-driven platform maximises revenue potential. Built on nearly two decades of innovation and leadership, SiteMinder is the only platform that not only identifies market opportunities in real time, but enables instant action to secure the most valuable bookings. Together, these capabilities increase occupancy, grow ADR, and position hotels as proactive revenue leaders. The SiteMinder platform includes: Revenue Management - Dynamic Revenue Plus, Business Intelligence, Rate Management, and Market Insights that deliver real-time pricing recommendations—so hotels maximise every revenue opportunity. Guest Acquisition - Channel Manager, Channels Plus, Booking Engine, Metasearch, and GDS connectivity that give properties unmatched visibility across the world's largest distribution network. Guest Experience - Payments, Website Builder, and Guest Engagement tools that work together to create seamless, optimised experiences that turn more lookers into bookers. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence
Contact info
Bond Store 3, 30 Windmill Street, Millers Point,, 2000, Sydney, Australia
- www.siteminder.com
4.2
Great
446 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very kind and fast
February 12, 2025
Unprompted review
Reply from SiteMinder
Hi Sandra,
Thank you for your feedback! We're glad to hear that you received kind and fast service from our team.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
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They are the best!!!
February 11, 2025
Unprompted review
Reply from SiteMinder
Hi Rocio,
Thank you for your enthusiastic feedback! We're thrilled to hear such positive sentiments about us. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Alyssa is very helpful
February 12, 2025
Unprompted review
Reply from SiteMinder
Hi Harold,
Thank you for your feedback! We're glad to hear that Alyssa was able to assist you.If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
Vibha was amazing!
Vibha was amazing!
They took the time to explain everything and had the most patience with me
I am still learning and she taught me a lot!
February 11, 2025
Unprompted review
Reply from SiteMinder
Hi there
Thank you for sharing your feedback! We're glad to hear that Vibha was able to help you with such patience and thoroughness. It's great to know that she made your learning experience easier.
If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
Vibha was AMAZING
Vibha was AMAZING. I am new to using site minder and she took the time to go over every issue I was having and show me how to fix it.
great customer service!
February 11, 2025
Unprompted review
Reply from SiteMinder
Hi Erica,
Thank you for your wonderful feedback! We're thrilled to hear that Vibha was able to assist you effectively and that you had a positive experience with customer service.
If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
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Great service and support
Great service and support, making connections and mappings between interfaces is quite simple, the interface is super friendly and easy to understand.
February 11, 2025
Unprompted review
Reply from SiteMinder
Hi Cesar,
Thank you for your wonderful feedback! We're delighted to hear that you're finding the service and support helpful and that the interface is easy to use.
If you need any further assistance, feel free to reach out anytime!
Best regards,
Zidane
top support system
top support system, very fast and clear, Abigail is very professional.
Stefano Boni
General Manager
La Serena Hotel
February 11, 2025
Unprompted review
Reply from SiteMinder
Hi Stefano,
Thank you for your feedback! We are thrilled to hear that you had a great experience with our support system and that Abigail was professional and helpful.
If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
very helpfull
February 10, 2025
Unprompted review
Reply from SiteMinder
Hi Johanes,
Thank you for the feedback! We're glad to hear that you found the support helpful. If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
Very helpful!
February 10, 2025
Unprompted review
Reply from SiteMinder
Hi Eric,
Thank you for the feedback! We're glad to hear that you found the support helpful. If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
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Very quick and simple integration with…
Very quick and simple integration with useful tools.
February 9, 2025
Unprompted review
Reply from SiteMinder
Hi Lowell,
Thank you for sharing your feedback! We're glad to hear that you found the integration quick and simple, and that the tools provided are useful for your needs.
If you have any further suggestions or need assistance, feel free to reach out!
Best regards,
Zidane
Raxl the hero!!
Raxl, the operative who assisted was very helpful in assisting us in a problem we ran into with log in and authentication with our account. Very informative and quick.
February 8, 2025
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for sharing your feedback! We're thrilled to hear that Raxl was able to assist you quickly and effectively with the login and authentication issue. It's great to know the support was helpful and informative.
If you ever need further assistance, don't hesitate to reach out!
Best regards,
Zidane
Good and fast help!
February 6, 2025
Unprompted review
Reply from SiteMinder
Hi Pedro,
Thank you for the feedback! We're glad to hear that you found the support great and quick. If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
Very helpful and supportive
February 6, 2025
Unprompted review
Reply from SiteMinder
Hi Simon,
Thank you for the feedback! We're glad to hear that you found the support helpful. If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
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Reply from SiteMinder
HI Houssam,
Thank you for your feedback! We’re glad to hear that you had a positive experience with SiteMinder. If there’s anything more we can assist you with, feel free to reach out.
Warm regards,
Zidane
Reply from SiteMinder
Hi Ariadna,
Thank you for your feedback! We’re happy to hear that you received helpful and prompt assistance.
If you need anything else, don’t hesitate to get in touch.
Warm regards,
Zidane
Quick and professional help
February 5, 2025
Unprompted review
Reply from SiteMinder
Hi Nelli,
Thank you for sharing your feedback! We’re pleased to hear that you received quick and professional assistance.
If there’s anything more we can assist you with, feel free to reach out.
Warm regards,
Zidane
good response on the chat
February 5, 2025
Unprompted review
Reply from SiteMinder
Hi Febi,
Thank you for your feedback! We’re glad to hear that you had a positive experience with our chat support. If you need any further assistance, feel free to reach out anytime.
Warm regards,
Zidane
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Reply from SiteMinder
Hi Craig,
Thank you for your feedback! We’re so glad to hear that you had a positive experience with our website and support team.
If there’s anything more we can assist you with, feel free to reach out.
Warm regards,
Zidane
data analyst
Kiani Beach Resort/M Lioulias
Very quick and simple integration with useful tools.
SiteMinder Pay and channel Plus are good addons if you are interested. Rates can be modified easily, with one or two steps: [percentage then amount or opposite etc]. Excellent support team, one of its most valuable prons!
February 4, 2025
Unprompted review
Reply from SiteMinder
Hi Michalis,
Thank you for your feedback! We're delighted to hear that you’ve had a positive experience with SiteMinder, especially with all the integration, ease of modifying rates, and the added tools like SiteMinder Pay and Channel Plus. We truly appreciate your kind words about our support team as well.
If there’s anything more we can assist you with, feel free to reach out.
Warm regards,
Zidane
Needed help to update the property code…
Needed help to update the property code on connection to Agoda as we had a New Listing. I used the Chat bot to ask the question and when I could not update as per instructions I asked to speak with human. So quick and Alyssa fixed it up so quickly. Love the Chatbot it is so easy!
February 4, 2025
Unprompted review
Reply from SiteMinder
Hi Karen,
Thank you for your feedback! We’re thrilled to hear that Alyssa was able to assist you quickly with updating your property code on Agoda, and that you found the chatbot easy to use. It’s great to know that we were able to support you seamlessly.
If there’s anything else we can assist you with, don’t hesitate to reach out.
Warm regards,
Zidane
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