SIXT France Reviews 

Extremely Disappointing and Unhelpful Staff at Toulon Branch France

I had a flat tyre in Hyères and repeatedly called the hotline to report the breakdown, but I couldn’t get any meaningful assistance. Eventually, I took a bus to this branch in person, hoping to get help directly.

To my surprise, the staff refused to assist and simply told me to call the hotline again. I offered to call the hotline in front of them, explaining that the language barrier was an issue and that I could explain the situation in English while they helped in French if needed. Instead of offering any support, they told me to leave and refused to engage further.

One of the reasons I chose Sixt was because of its wide branch network, which I expected would be helpful in situations like this. I also paid for full protection for my rental, expecting at least a basic level of support.

This experience was incredibly frustrating and unacceptable. I expected far better service from a company like Sixt.

Hayes

Sixt quote extortionate car protection insurance prices on collection of the car - I rented a car for a week from Sixt Bergerac. I forgot to add protection insurance before collecting the car so had to pay on collection at Bergerac airport. I thought there may be a slight increase in the cost of protection when adding it at the time of rental, (no idea why protection should increase if forgot when originally booked, but willing to pay a little extra) but in the airport office collecting the car I was told the basic car protection on a seat atec (£30k car) for one week is €180 plus vat (€207), (basic protection offers no protection other than limiting the excess to €2500!), medium protection is €480 plus vat (approximately €560 which is more than the car hire for a week and only offers some protection!) and full protection even more. Car protection insurance should not cost this much and I feel they charge these prices as there no other alternative option. I understand Sixt tell you protection will be more expensive if taken out when collecting the car but these prices are far too high for the insurance product offered and they are taking advantage of the situation. I chose Sixt because they are a reputable company and was happy to pay a premium over other company’s for the car hire to get a better service. After this experience I will not be using Sixt again.

We booked weeks in advance a Peugeot 308 or equivalent car (CDRM class) at edhimburg airport.
At the Sixt agency , the person confirmed that we were 5 person(family) and our luggage.
He told us the car came late, we had to wait 20 minutes. (For the context, we had 5h trip to come here by plane and had still 5h to do with the car)
At the end we got a VW Taigo. We didn't notice at first, but we had doubts on the road (child complaining about space): we discovered that we got downgraded to the class below (CCMR) with a smaller car!(10cm less width) Despite checking we were five, they gave us a car designed only for 4 comfortable seats!(Cf Sixt website)
All of this without noticing us.
The call to client service during our trip confirmed the downgrade and proposed us to either change the car or to be reimbursed of the difference. We asked the second solution as the closest Sixt agency was more than 2 hour drive (back and forth).
At the end, we had no reimbursement and further call to client service explained us we had in reality been upgraded ( I let you compare space, price, & comfort of these 2 cars + on sixt website for same period, a Taigo is around 100€ less expensive than 308, T-roc, ...).
Very unprofessional and close to fraud.

Edit (23rd of July):
Thanks for your response:
- Booking has been done through sixt.fr website
- Email has been sent as proposed. Waiting for answer and will put result here with updated experience.

Edit (18th of August):
- got a first answer saying again that Taigo is equivalent to 308/T-Roc, then asked to send the email from the account address (done the 4th of Aug.) and no answer since.

Last edit (25th of August):
Last email sent again and I've been credited of the difference. Thanks! Updating from 1 to 2 stars due to the painful global experience.

Excellent car (an EV with less than 3,000 miles) rented at Edinburgh Airport, with friendly staff, no waiting time. No 5 stars only because of a little hickup by SIXT, but that was arranged to my full satisfaction.

Excellent service, top quality car, easy and fast return.

We are using Sixt since 3 years in Paris. The cars are always good, but the service is far from good. The agent at the location are polite, but the last times the agent at the parking who were providing actually the car were careless. But the worst thing is the customer support, which is 0. I don’t understand how for such a big chain, you don’t have adequate one. You need to wait one month to get a reply by email, the one you receive is irrelevance one. Also, the last issue I’ve had is related to fine fee. I’m a tourist here, I don’t have a car nor French license. Isn’t it the duty of agency to inform me if there is a possible charge on the road? Not to charge me three times after 2 months but to informe me in advance. Even after charging I’ve received 0 help and still trying to get the fines I’ve been charged and administrative fee for but never received the actual fine.

Booked petrol-car, got an electric against my will, but no other option I was told. Wish that option was available booking as then I would have choosen another car-rental company…..
Furthermore did rec a contact for wrong car and reminders after leaving the car we actually got?!? Tried to contact, but no response at all. Avoid Sixt at Bastia Corsica at least. Complete ****-up of a company.

Sixt provided a family car for our holiday, we left it full of fuel and took a video of the outside of the car especially the wheels . On hindsight a video before and after hire plus a picture of the fuel guage would make more sense. Sixt France has emailed to say all is well with our drop off. Good service thank you sixt.

Booked a car to be delivered to St Tropez airport they cancelled the booking 2 days before reason no car available!!!Rang sixt agent asked us to hold the line when we said we would cancel our future bookings for the year also agent kept us on hold for an hour and failed to speak further to us..Extremely poor service we travel to the area several times a year shall in future use a more reputable company avoid this outfit

I was just scammed by this company with a false charge. Don’t rent from them.

First, we reserved a car but 3 hours before our meeting time the reservation got canceled. FURTHERMORE, we were not allowed to reserve any other car on sixt. AND the service was HORRIBLE.
do not reserve a car from sixt!!!

Booked a car for our family holidays in France in June 2025. Picked up car at Perpignan airport and returned the car on time with the vehicle checked over by a member of sixt car rental company and said everything was finer and no need to go to desk or do anything else. Arrived home and few days later I received an email saying that there was damage to an alloy wheel debit €240 from my credit card without giving me notification or an invoice for the damage they claim I did to the wheel. Still awaiting a proper invoice for the extra €240 charge after numerous emails and having full insurance on the vehicle at the time! I will never recommend or use Sixt car hire again

Decent staff at collection (Perpignan station) but we were running late for our train on the return journey and tried in vain for 90 minutes to call Sixt to let them know and ask for guidance on quick drop-off/refuelling. No-one at the office all morning (Friday) and the place was locked and empty when we arrived, with 10 minutes to catch our train to Paris (with our 3 young kids and heavy bags). Couldn't find car park as we were told it was "on the right" (actually on the left) so had to pay 7 euros to leave it in a nearby pay and display. Caught our train to Paris with seconds to spare. A week later received an invoice to say we were being charged 160 euros for 46 L of fuel we supposedly used driving 303 km... Either a major miscalculation or extremely poor fuel economy (almost 3 times worse than published figures for the vehicle). Won't use Sixt again. [UPDATE: In the reply Sixt have given below, there is no acknowledgement of the fact that driving 303 km does not use anywhere near 46 L of fuel. My issue is not with refuelling being required, but that it is not conceivable that the vehicle required 46 L to fill up. I will await a reply from the customer complaints address I contacted 2 weeks ago].

(*upgraded to 3 stars since refunded fuel charge) Utterly Disgusted! Used SIXT for my recent rental as I thought I was paying a premium to have a no nonsense rental. Ah how stupid was I? Utterly disgusted at their conduct. Payed just over 600 euro for a 1 week rental thinking ah its worth it to not have to deal with the usual rental drama. Well how stupid was I? Your better off choosing one of the other at least 6 other companies that are right next to their table, I will in future! Returned the car, No issues, Then over a week later (after all the emails on asking for a review) I receive a charge on my cc for 30odd euro for a refuel charge. I returned the car full! even though I received it with 2 bars less fuel than full but I didn't complain its only 2 bars. The charged me OVER 30 EURO FOR 3 LITRES OF FUEL! What did they do? squeeze it in? make it up? even after sending me a return invoice saying it was full! utterly wild! I expected more from a company like SIXT. Who's job is it to scour though peoples invoices after a rental to find something they can charge more for? why is this a thing? Is 600 euro for the use of a car for a week not enough? I'm extremely disappointed and find it utterly ridiculous to use these tactics on a customer that is will to spend 600 on a car for a week let alone anyone in fact. It boggles the mind. I and now all of my close family and friends are no longer going to use SIXT. utterly wild conduct, the short-sightedness blows my mind! Stay clear and use one of the other many companies that are located here or don't, you've been warned.

Awful experience from Sixt in Gare du Nord. Rented a car for 4 days. After I got home I checked my credit card and they charged me for 2 cars for 4 days, all of the fees they make up and refuelling even though I'd filled up the car to the brim with fuel.

Was told someone would meet us in the garage to show us to car and fit child seat. Nobody was there and had to ask someone from Euro Car for help. After about 20 mins I gave up as they couldn't get hold of anyone and after a bit of wandering around the garage I found a sixt mechanic.

I'd paid for a childs car seat and ended up just getting a booster seat at a cost where I could have purchased my own for half the price.

Warning light in car showing low tyre pressure, mechanic topped this up then walked off without saying a word, leaving the warning light on (you have to reset the warning but as it was in French, I could not figure it out) and, as we later found when we got to our destination he'd forgot to put the valve caps back on.

Asked multiple times to leave a 5 star review before we'd even got the car. Eventually sorted after a week of back and forth emails.

The only positive was the car was decent.

UPDATE;
Unbelievably, today I received an email from a person I dealt with at sixt during collection chastising me for leaving a negative review and saying he wish he'd never helped to resolve my problem that was more than likely his error that caused the whole issue. Unbelievable lack of professionalism and akin to a child throwing it's teddies out of the pram

Regular Renter, First Time Scammed – Beware Sixt at Marseille Airport

Please advise.

I live abroad and regularly hire cars from Marseille Airport several times a year when visiting family. I’ve rented vehicles across various countries from Europcar, Hertz, Dollar, and Thrifty without any issues.

Last week, I hired a car from Sixt for one week. The pick-up process was smooth and the staff were friendly. They offered me an upgrade, but I declined as I carry annual excess insurance. The car, Volkswagen Polo, was in used condition with some scratches and signs of normal wear and tear.

When I returned the car, I was surprised to be told that I had damaged it. I explained that this was not true: I had only used the car to visit my sister and mother, and it was parked the entire week in their private, off-road spaces. I barely drove it and certainly did not have any incidents.

I signed the return form in good faith, assuming the matter was resolved. But today, I received an email from Sixt France claiming I owe €633.60 for alleged damage to the rear bumper. They claim the scratch is over 5cm, which I strongly dispute. The mark they referred to was barely visible and consistent with normal wear and tear.

This is unacceptable, and I feel taken advantage of. Has anyone else had a similar experience?

I wish I had checked the reviews of Sixt France beforehand; many others seem to have had similar issues. I had assumed they were a reputable company.

I am writing to formally raise a complaint regarding excessive and unjust charges applied to my recent rental under Agreement Number 9601386248 for an Audi A1, rented from Nice Airport Terminal 2 on 17 May 2025 and returned to Terminal 1 on 24 May 2025.

Before my arrival, I had already paid £241.63 via PayPal. Upon returning the car, I was additionally charged £518.89 and £53.84, bringing the total to over £814.36 (approximately €950). This is significantly higher than the all-inclusive" price of £396 that was initially confirmed on your website at the time of booking.

Please see the attached documents showing the detailed breakdown, including:

The booking clearly stating Full protection, no deductible”
Prepaid fuel option, for which I paid an extra €60 to return the vehicle with an empty tank
Interior protection, mobility services, and third-party insurance already included
Fuel charges of €119.38 + service fueling fee €14.99, despite the fact that I returned the vehicle with half a tank, even though I was allowed to return it empty

Furthermore, at the time of pickup, I was told no vehicle inspection was necessary and that everything was covered under my booking. I returned the car without any damage or issues.

This situation is completely unacceptable, and I am requesting an immediate investigation and full refund of the overcharged amount Based on the confirmed “all-inclusive” package and my good faith actions, these extra charges are not justified.

Please process the refund promptly, and confirm the resolution of this matter as soon as possible.

Answer of your comment:
Please note that the Policy wich i have in my Contract with Sixt , is 19 € for such incidence. and now it become 29 €.
But you took 39€.. AND THAT IS TOO MUCH. AND NOT IN MY POLICY THAT I HAVE WITH SIXT.

And btw, you didnt answer the main Problem, wich is THAT YOU PAID FOR ME THE FINE WITHOUT MY PERMISSION AND CHARGE ME FOR THE 225€ ALSO WITHOUT MY PERMISSION, AND YOU DIDNT GIVE ME THE CHANCE TO CLARIFY THE SITUATION WITH AUTHORITY (WHERE I COULD BE FREED FOR THE CHARGES).
AND NOT ONLY THAT. YOU COULD ALSO PAYED ONLY 160€ CAUSE OF THE EARLY PAYMENT, BUT YOU PAYED THE HOLE AMOUNT 225 AND YOU CAN SEE IN THE AUTHORITY PAGE (WICH I SHOWED YOU BEFORE) THAT I STILL HAVE THE 66 € BALANCE IN MY FAVORE, BUT REFUSE TO TAKE CHARGE OF IT AND PAY IT BACK TO ME
AND I TRIED MANY TIMES TO CLARIFY THAT WITH YOU ON SIXT-FR(AT)FINES.COM , WITH ANY RESULT.

The Problem :
Das ist das erste Mal, dass ich Sixt in Paris nutze. Und das wird sicher das letzte Mal.
am Anfang ich war sehr zufrieden mit der Preis. Aber am Ende habe ich das dreifache Bezahlt wegen Bearbeitungsgebühren von Strafzetteln.
Natürlich ist mein Fehler wegen Strafzettlen, Aber ist definitif Keinen Grund, 39€ pro Beischeid abzuziehen ,Wo man normalerweise nur per Mausklick für ein paar Sekunden herausfinden kann, wer der Vermieter war.
Also 5 bis 20 € kann man schon nachvollziehen. aber 40€ ist echt abzocke.
noch dazu bei einen Bußgeld Bescheid wegen Parken, die Stadt Paris hat insgesamt 225€ dafür verlangt, aber beim Bezahlen innnerhalb 10 Tage wird man ein Reduzierter betrag bezahlen (160€ stadt 225)
Aber die Sixt hat Einfach die 225 Bezahlt und mir das Geld von der Kreditkarte abgezogen . Und Obwohl auf der Account von Stadt Paris steht, dass ich einen Guthaben habe, weil man innerhalb einer Woche bezahlt hat, die Sixt weigert sich darum zu kümmern
Natürlich ich verstehe, dass der Französiche gesetzt so ist, (sagt, dass der Fahrzeugshalter, der jenige der Zahlen muss), aber ich verstehe nicht wieso zahlt man mehr als verlangt und ziehen uns das Geld ab.
Das ist echt unverschämt.

We rented a car for 1 day and took out the added insurance for piece of mind. This was from the Sixt rental at Bordeaux airport.

The total fee was €202.

We didn’t have time to refuel the car which had about 25% fuel remaining. I mentioned this when I returned the car and was told they will refuel but it will be approx double the cost. I was willing to take this hit to ensure we made the plane. I calculated that we would have paid around €60-70 to refuel so was was expecting and extra €120-140 on the final bill.

The final bill arrived and it was €397. I thought this was on the high side even with the fuel charge. I also noticed a premium location charge of €50 which was only €20 on original bill.

I called the number on the invoice for clarification on the bill. I spoke to a “customer service” agent called Celso.

He was very dismissive and unhelpful and seemed to want to inflame the situation. All I wanted was clarification on the final bill.

I decided to put it down to experience and take the charges on the chin. You can imagine my surprise when Sixt sent me another final invoice for €619.
This included filling the car with 87 litres of fuel. A car that has a fuel tank capacity of 53 litres which was returned 1 quarter full even on their own return notes.

Avoid this scamming company at all costs

I haven't received my deposit since 2 months already. I don't know Sixt is scam company?