SJSCycles Reviews 

17,856
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 979 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of hard-to-find bicycle components, tools, and accessories that are rarely stocked elsewhere. Reviewers emphasize that orders arrive very quickly and are always securely and carefully packaged to ensure safe transit. Buyers also note that the knowledgeable staff provides excellent guidance when selecting correct parts for complex bike repairs. However, some people mentioned that postage costs can occasionally feel a bit steep or excessive, particularly when ordering smaller items. A few consumers also pointed out that prices on certain specialty parts are not always the absolute cheapest available online.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, noting that components arrive in... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting impressively fast and... See more

Service

Consumers find service to be positive, highlighting prompt delivery and a great selection of hard-to-find... See more

Price

People report positive experiences with price, consistently describing costs as fair, competitive, and... See more

Order

Users describe positive interactions with order, highlighting prompt processing, great staff advice, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Currently refurbishing a couple of bikes, a 9 speed Roberts road bike and a Cotic Soul mountain bike. SJS cycles are fabulous and stock a wide range of components suitable for 9 speed bikes and also a... See more

Rated 5 out of 5 stars

We ordered a part that didn’t fit the crank on my electric bike. Called and spoke to a very efficient member of staff. Recommended an alternative. Arrived the next day. Fitted fine. Had no proble... See more

Rated 5 out of 5 stars

A recent discovery for me. Terrific range of obscure components, very helpful as the owner of a recumbent trike and a tandem, Excellent range of Sturmey Archer hubs and all their (modern) variants. It... See more

Rated 5 out of 5 stars

Needed to create/customise/bodge-up a fitting to attach a rear light to an older rack without a plate with 50mm and 80mm holes. Three assorted brackets from SJSC and it looks like properly manufacture... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

About SJSCycles

Written by the company

We have the most comprehensive range of quality cycle components, spares and accessories in the world with express and global delivery available.

We are the largest Brompton dealership in the South West UK with full workshop upgrade and repair facilities.

We are home to the Thorn range of touring bicycles and tandems.

With comprehensive Rohloff hub servicing and hand wheel building available onsite.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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4.9

All reviews

(17,856)

944 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

They only had one hope top cap bolt and…

They only had one hope top cap bolt and only one hope top cap the bolt and cap didn’t fit may of been my mistake

June 3, 2026
SJSCycles logo

Reply from SJSCycles

Thank you for your review, Luca. We're sorry to hear the Hope top cap and bolt didn't fit together as expected.

We did get in touch after seeing your review as we'd really like to investigate what happened and help find a solution. It's possible there was a compatibility issue or perhaps a mismatch between the parts ordered, but unfortunately we haven't yet heard back from you.

If you're able to contact us with your order number and a few more details, we'll be happy to look into this further and do our best to get things resolved for you.

Rated 5 out of 5 stars

Great advice and helpful staff.

The information on the manufacturer’s website wasn’t clear. Spoke to a very helpful man at SJS who checked the information, provided clarification and went to the extra mile by providing photos of the item they had in stock. Part ordered and delivery in great time. Very professional, friendly service. Thank you!

May 21, 2026
Rated 5 out of 5 stars

Excellent Company.

SJS are an excellent company with knowledgeable, helpful staff. They offer a broad range of well chosen stock. I use SJS if I cannot buy locally. Postage for very small items is a bit pricey.

May 29, 2026

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