SJSCycles Reviews 

17,848
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 974 reviews, reviewers overwhelmingly had a great experience with this company. Loyal consumers frequently praise the exceptionally impressive selection of hard-to-find bicycle components, specialized tools, and reliable replacement parts, alongside remarkably fast delivery times, a smooth online purchasing experience, secure packaging methods, and exceptionally helpful technical advice provided by knowledgeable staff members. However, some customers also noted that postal fees and shipping costs can occasionally feel a bit steep, especially when ordering smaller items that could easily fit into a standard letter envelope. Additionally, a few buyers pointed out occasional sizing discrepancies or higher expenses when purchasing specialized parts.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, noting that components arrive in... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting impressively fast and... See more

Service

Consumers find service to be positive, highlighting prompt delivery and a great selection of hard-to-find... See more

Price

People report positive experiences with price, consistently describing costs as fair, competitive, and... See more

Order

Users describe positive interactions with order, highlighting prompt processing, great staff advice, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Currently refurbishing a couple of bikes, a 9 speed Roberts road bike and a Cotic Soul mountain bike. SJS cycles are fabulous and stock a wide range of components suitable for 9 speed bikes and also a... See more

Rated 5 out of 5 stars

We ordered a part that didn’t fit the crank on my electric bike. Called and spoke to a very efficient member of staff. Recommended an alternative. Arrived the next day. Fitted fine. Had no proble... See more

Rated 5 out of 5 stars

Needed to create/customise/bodge-up a fitting to attach a rear light to an older rack without a plate with 50mm and 80mm holes. Three assorted brackets from SJSC and it looks like properly manufacture... See more

Rated 5 out of 5 stars

Not for the first time, SJS were the only place I could find the bits I wanted for touring. Their cost of shipping to channel islands seems to have increased significantly since last time, but otherwi... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

About SJSCycles

Written by the company

We have the most comprehensive range of quality cycle components, spares and accessories in the world with express and global delivery available.

We are the largest Brompton dealership in the South West UK with full workshop upgrade and repair facilities.

We are home to the Thorn range of touring bicycles and tandems.

With comprehensive Rohloff hub servicing and hand wheel building available onsite.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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Asks customers to review

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4.9

All reviews

(17,848)

936 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yet another success from SJS Cycles

SJS Cycles have been amazing, let's put aside customer service for a moment and just look at the stock they offer - they are a veritable treasure trove of, I am pretty sure, every part you could ever need for your bike! I've managed to find ball bearings, axels and freehub bodies meaning I'm only replacing damaged parts and not entire wheels etc and all the information you need about the parts are clearly detailed on the website so compatibility is never an issue! Delivery is quick, even the cheaper options and everything is well packaged and secure and exactly as you would expect and never having to return anything has always been a good thing! A perfect place to shop for all your bike parts and all at a reasonable price!

June 10, 2026
Rated 5 out of 5 stars

In stock meant just that!

In stock meant just that. Sent my purchase out promptly and arrived as anticipated. Take note others, who invite reviews of items that have still not been delivered after a month, and ignore emails!

June 6, 2026
Rated 5 out of 5 stars

Superb.

Superb service, superb products. Been dealing with SJS for decades…nothing to complain about.

March 6, 2026
Rated 3 out of 5 stars

They only had one hope top cap bolt and…

They only had one hope top cap bolt and only one hope top cap the bolt and cap didn’t fit may of been my mistake

June 3, 2026
SJSCycles logo

Reply from SJSCycles

Thank you for your review, Luca. We're sorry to hear the Hope top cap and bolt didn't fit together as expected.

We did get in touch after seeing your review as we'd really like to investigate what happened and help find a solution. It's possible there was a compatibility issue or perhaps a mismatch between the parts ordered, but unfortunately we haven't yet heard back from you.

If you're able to contact us with your order number and a few more details, we'll be happy to look into this further and do our best to get things resolved for you.

Rated 5 out of 5 stars

Great advice and helpful staff.

The information on the manufacturer’s website wasn’t clear. Spoke to a very helpful man at SJS who checked the information, provided clarification and went to the extra mile by providing photos of the item they had in stock. Part ordered and delivery in great time. Very professional, friendly service. Thank you!

May 21, 2026

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