SJSCycles Reviews 

17,845
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 974 reviews, reviewers overwhelmingly had a great experience with this company. Loyal consumers frequently praise the exceptionally impressive selection of hard-to-find bicycle components, specialized tools, and reliable replacement parts, alongside remarkably fast delivery times, a smooth online purchasing experience, secure packaging methods, and exceptionally helpful technical advice provided by knowledgeable staff members. However, some customers also noted that postal fees and shipping costs can occasionally feel a bit steep, especially when ordering smaller items that could easily fit into a standard letter envelope. Additionally, a few buyers pointed out occasional sizing discrepancies or higher expenses when purchasing specialized parts.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, noting that components arrive in... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting impressively fast and... See more

Service

Consumers find service to be positive, highlighting prompt delivery and a great selection of hard-to-find... See more

Price

People report positive experiences with price, consistently describing costs as fair, competitive, and... See more

Order

Users describe positive interactions with order, highlighting prompt processing, great staff advice, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Currently refurbishing a couple of bikes, a 9 speed Roberts road bike and a Cotic Soul mountain bike. SJS cycles are fabulous and stock a wide range of components suitable for 9 speed bikes and also a... See more

Rated 5 out of 5 stars

We ordered a part that didn’t fit the crank on my electric bike. Called and spoke to a very efficient member of staff. Recommended an alternative. Arrived the next day. Fitted fine. Had no proble... See more

Rated 5 out of 5 stars

Needed to create/customise/bodge-up a fitting to attach a rear light to an older rack without a plate with 50mm and 80mm holes. Three assorted brackets from SJSC and it looks like properly manufacture... See more

Rated 5 out of 5 stars

Not for the first time, SJS were the only place I could find the bits I wanted for touring. Their cost of shipping to channel islands seems to have increased significantly since last time, but otherwi... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

About SJSCycles

Written by the company

We have the most comprehensive range of quality cycle components, spares and accessories in the world with express and global delivery available.

We are the largest Brompton dealership in the South West UK with full workshop upgrade and repair facilities.

We are home to the Thorn range of touring bicycles and tandems.

With comprehensive Rohloff hub servicing and hand wheel building available onsite.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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4.9

All reviews

(17,845)

933 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top job!

Top job! good price on the products and arrived on time without any issues, happy to shop here again.

July 11, 2026
Rated 5 out of 5 stars

Great place to get a wide variety of…

Great place to get a wide variety of bike parts, from the run of the mill type things like tyres, tubes, lights etc, through to various little widgets that others retailers don't stock.
The customer service is good too.

July 11, 2026
Rated 5 out of 5 stars

Excellent product for disabled people

Excellent product for disabled people, the crank shortner is great on my electric bike, expensive for what it is but it gets you cycling again, I need to get another 3 of them so will be ordering again soon, online shop was quick and easy, delivered promptly to. No complaints.

July 10, 2026
Rated 3 out of 5 stars

Great range of products and quick to…

Great range of products and quick to despatch. But not especially helpful on the phone

July 7, 2026
SJSCycles logo

Reply from SJSCycles

Thank you for your feedback, Giles.
We’re pleased to hear you were happy with our product range and the speed of dispatch. We’re sorry to learn that your experience on the phone didn’t meet the standard you were expecting. We pride ourselves on offering knowledgeable and helpful advice, so it’s disappointing to hear we fell short on this occasion. We’ll take your comments on board and use them to help improve our service.

Rated 5 out of 5 stars

Good prices, well organised and great service

SJS had the parts I needed for a good price and sent them out right away. And crucially SJS provide some technical advice online such as will this bit work with this other bit. In general other retailers of cycle components don't offer that. SJS can do it because there are people there that know a lot about bicycles. To me that makes them stand out.

July 6, 2026
Rated 5 out of 5 stars

SJS have what other stores say they…

SJS have what other stores say they can’t get.
I have have bought and fitted an excellent Cat eye rear rack light after being told by a bike shop that they were not available anymore and a car parts retailer selling bicycle shaped objects had absolutely no idea what I was talking about.
Good reliable SJS, bought there many times including a dynamo front and rear light set for my daily bike. Sadly rarely seen in the UK now.
Good products, good service and timely deliveries

July 6, 2026

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