SJSCycles Reviews 

17,853
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 979 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of hard-to-find bicycle components, tools, and accessories that are rarely stocked elsewhere. Reviewers emphasize that orders arrive very quickly and are always securely and carefully packaged to ensure safe transit. Buyers also note that the knowledgeable staff provides excellent guidance when selecting correct parts for complex bike repairs. However, some people mentioned that postage costs can occasionally feel a bit steep or excessive, particularly when ordering smaller items. A few consumers also pointed out that prices on certain specialty parts are not always the absolute cheapest available online.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, noting that components arrive in... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting impressively fast and... See more

Service

Consumers find service to be positive, highlighting prompt delivery and a great selection of hard-to-find... See more

Price

People report positive experiences with price, consistently describing costs as fair, competitive, and... See more

Order

Users describe positive interactions with order, highlighting prompt processing, great staff advice, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Currently refurbishing a couple of bikes, a 9 speed Roberts road bike and a Cotic Soul mountain bike. SJS cycles are fabulous and stock a wide range of components suitable for 9 speed bikes and also a... See more

Rated 5 out of 5 stars

We ordered a part that didn’t fit the crank on my electric bike. Called and spoke to a very efficient member of staff. Recommended an alternative. Arrived the next day. Fitted fine. Had no proble... See more

Rated 5 out of 5 stars

A recent discovery for me. Terrific range of obscure components, very helpful as the owner of a recumbent trike and a tandem, Excellent range of Sturmey Archer hubs and all their (modern) variants. It... See more

Rated 5 out of 5 stars

Needed to create/customise/bodge-up a fitting to attach a rear light to an older rack without a plate with 50mm and 80mm holes. Three assorted brackets from SJSC and it looks like properly manufacture... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

About SJSCycles

Written by the company

We have the most comprehensive range of quality cycle components, spares and accessories in the world with express and global delivery available.

We are the largest Brompton dealership in the South West UK with full workshop upgrade and repair facilities.

We are home to the Thorn range of touring bicycles and tandems.

With comprehensive Rohloff hub servicing and hand wheel building available onsite.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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4.9

All reviews

(17,853)

940 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great range of products and quick to…

Great range of products and quick to despatch. But not especially helpful on the phone

July 7, 2026
SJSCycles logo

Reply from SJSCycles

Thank you for your feedback, Giles.
We’re pleased to hear you were happy with our product range and the speed of dispatch. We’re sorry to learn that your experience on the phone didn’t meet the standard you were expecting. We pride ourselves on offering knowledgeable and helpful advice, so it’s disappointing to hear we fell short on this occasion. We’ll take your comments on board and use them to help improve our service.

Rated 5 out of 5 stars

Good prices, well organised and great service

SJS had the parts I needed for a good price and sent them out right away. And crucially SJS provide some technical advice online such as will this bit work with this other bit. In general other retailers of cycle components don't offer that. SJS can do it because there are people there that know a lot about bicycles. To me that makes them stand out.

July 6, 2026
Rated 5 out of 5 stars

SJS have what other stores say they…

SJS have what other stores say they can’t get.
I have have bought and fitted an excellent Cat eye rear rack light after being told by a bike shop that they were not available anymore and a car parts retailer selling bicycle shaped objects had absolutely no idea what I was talking about.
Good reliable SJS, bought there many times including a dynamo front and rear light set for my daily bike. Sadly rarely seen in the UK now.
Good products, good service and timely deliveries

July 6, 2026
Rated 5 out of 5 stars

I can’t recommend SJS Cycles enough

I can’t recommend SJS Cycles enough, they’re simply the BEST. I’ve been using them for a couple of years now and every time I place an order it arrives in perfect condition, on time and expertly packed.

The quality of the service is outstanding, and their prices are always fair. It's clear they genuinely care about their customers and are passionate about cycling.

Whether you need a new bike, repairs, spare parts or expert advice, I highly recommend SJS. They’re my go-to cycling shop, and everyone I’ve recommended to them says the same.

July 6, 2026
Rated 4 out of 5 stars

SJS is great for small parks, Staff are great - P&P less great

SJS is great, especially love the plethora of small parts. The staff are helpful even if the answer is "sorry that isn't made any more".

SJS isnt always the absolute cheapest but that's okay because the small parts and advice makes it worth it.

The thing that is often a barrier to ordering and leaves a sour taste is the P&P / dispatch arrangements especially for small things. Even small thinks that will fit in a standard letter and envelope are charged at £3.75 which is just in my view excessive. It then seems unless you pay for express delivery the sit on the order for a day or two before dispatching it - when it usually arrives next day.

One final thing that would be useful links or copies of exploded diagrams showing parts

July 3, 2026
Rated 5 out of 5 stars

Perfect.

Great service. Ordered a discontinued part-struggled to find it anywhere. Ordered Monday and delivered to my home in France on Thursday. Thank you very much

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality item, for a good price

Purchasing processes was easy online, item was as described, price was cheap compared to other business i looked at, so i saved money,professionally wrapped with care, delivery took 2 to 3 days, so quite fast, very happy customer.

July 1, 2026

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