Skullcandy (UK) Reviews 296

They're amazing when they work, ive been a long time skull candy customer. I love the sound of them. I bought a pair of skull candy ear buds and I registered them on the app. A year or so later they started acting up and I got in contact with customer care who were very helpful. They agreed to take them back and give me the value to buy new ones. I've had them 2 or 3 or so years and the right one has started to fail by dropping sound when it wants. Like I said i've been a long time skull candy customer but may be time to look around.

I purchased two pairs of crusher headphones for my daughters. One is Autistic PDA, suffers with acute anxiety disorder, especially in social and busy environments. I was drawn the the crusher as they were noise canceling and would be a great purchase to help my autistic daughter reduce noise when out and be a good coping mechanism for her. I was right, this worked great for her and allowed her manage her anxiety whilst out. Also, as a young teen, she felt comfortable wearing them and not standing out with ear defenders.

The problem arises when the material over the ears pads started to rub off but my daughter was reluctant for me to send these back and she was worried about how she would cope without them, especially in and travelling to school.

I contacted Skullcandy and printed off the warranty, included a copy of the warranty in the parcel which had all my details on it and the warranty reference number. It states to include a copy of the warranty in your parcel. Skullcandy suggests you send back with tracking , so I did.

I sent on the 3rd of October, should have arrived on the 6th. We had no communication from Skullcandy, my daughter was getting anxious, as she is due to return to school on Monday and wanted to check when we would hear from Skullcandy.

I contacted Skullcandy last night, via live chat and was left shocked and disappointed by their response.

I gave my email and warranty number, to be told that they could not check if they had been received, unless I gave the tracking reference. I was at work, I didn’t have it on me. I asked if they could not use the warranty reference, as surly after opening any boxes they would need to check the item against the warranty and process the claim. I was continually asked if I had written the tracking number on the box, which would have been impossible because the post office worker took the box from me. I asked why they could not see if the parcel had arrived using the warranty reference but got not response other than they needed the tracking. I asked for an email address for the complaints department. I was told that there was no complaints department.

My daughter had the receipt for the postage but can’t find it. After Skullcandy only suggesting that you send it via tracking and myself doing so, I never envisaged that I would be told that you ‘must’ have the tracking reference to have your claim processed. Had this been made clear, I would have ensured that I held onto the receipt but nowhere on the claims process did it state that your claim cannot be processed without your tracking reference. Given that I have bought several times from Skullcandy, I considered them a reputable and trusting brand but I was wrong.

My autistic PDA daughter will now not have her much needed earphones back in the way they were sent or repaired under the warranty they were under.

Shame on Skullcandy for your
disgraceful customer services, leaving a disabled autistic child, without the coping mechanism to feel safe and able to cope with her acute anxiety.

If you are not able to fulfil your responsibility to warranty claim without tracking, you should state this on the warranty return paperwork, not just suggesting in.

So by Skullcandy’s statement that they needed a tracking reference for the claims processed to be completed, I could have sent an empty box and no warranty paperwork or product inside. This is absolutely ridiculous!

Update:
Thanks so much for your response Skullcandy. After sharing your response on the link you shared, we had the issue resolved in just a few minuets. My daughter received her brand new earphones today and is really looking forward to wearing them to school tomorrow. Thanks again!

I will never go near this company again
I bought a pair of skullcandy grind fuel for my wife's birthday in June but one earbud never worked went through everything numerous times with skullcandy only to get told to go back and do it all over again this company just keeps running you around in circles waiting for you to give up I asked them numerous times for an address to send the earbuds but they never give you a straight answer this all went on for a couple of months from August till the beginning of October until yeah you guessed it I gave up too

Pathetic service I was really really disappointed. I ordered from the original website. The order came after one month but I no longer needed that at that time because my brother went back home I bought it for him and then when I claim for refund they said you can only refund the product within 14 days of your purchase how can I even return it when I even haven’t received it? That’s a shame and after that they said we are no longer accepting any queries via email so all you have to do is use the website but whenever I was going on the website it it was taking me back to the same process very poor service.

Bought a pair of Rail Skullcandy earpods in America for about £50 and one of the earpods failed before they were a year and a half old.Bought another pair and the exact thing happened.Tried resetting, cleaning the charging contacts, even tried swapping the charging stations,all to no avail.Now have read this is really common.Not going to buy another pair.According to reports on the internet,Sennheiser,'Nothing' CMP and Samsung have a much lower failure rate that Skullcandy
UPDATE 24 Oct 25 Following Skullcandy's advice to approach them,I was advised "Your purchase date is outside our warranty policy. Sorry that you don’t qualify for warranty but you can recycle your product with us and get 30% off your next order!" when I tried to make an online claim under warranty.Given that they went faulty in July/Aug 25 and I purchased them in May 24,their system prevents any claim outside of 12 months.When I click on the 'recycle',I am taken to a Skullcandy page that states "Sorry, you have been blocked
You are unable to access myshopify.com".If extremely unreliable Skullcandy earpods wasn't enough reason never to buy more,seems they make their processes impossible to use and deny access to those who complain.REMINDER According to reports on the internet,Sennheiser,'Nothing' CMP and Samsung have a much lower failure rate that Skullcandy

I was helped by Jerwin from the customer services team. He was able to sort out my issue almost immediately via webchat. I can’t fault his service at all. Excellent

felt like i was inside the speaker xxxxxx

I can't get in touch with anyone. I have a warranty claim, filled out the form, sent my earbuds back, they were delivered to the return depot on the 19th September. It is now 24 days later, I have not received any new earbuds, no communication from Skull Candy, the order lookup doesn't show they have arrived, even though I have delivery proof and I can't get in touch with them in any way as their form to fill in on the website just isnt there and there is no chat option either, very very frustrating.

If you order & pay and want to cancel order or upgrade it - it is not possible. Skullcandy has no propper Customers Service, chatrobot does not follow up even though it issues a “ticket”. Skullcandy is difficult to impossible to contact and communicate. Too automated, no petsonal touch, no troubleshooting customers aid.

I ordered the crusher evo for my daughters 18th birthday and had ordered in suitable time, however the order hadnt arrived to the warehouse and i was looking into a refund so i dont miss the date. I contacted the customer service team and they communicated clearly and made promises they kept by pushing the delivery which indeed arrived just in time. Much appreciated, a wonderful experience will buy their products again!!!!!!!

Edit: My order finally arrived. Product is fine, but communication from the company was terrible, and what led to my frustration and anger. They need to get much better at customer support.
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Ordered headphones on 28th Aug with ship date mid- sept. Heard NOTHING since, tried to get answers on live chat 4 times, emailed- no response, messaged on Instagram- no response. I JUST WANT AN UPDATE. And do not reply telling me you’re sorry and to email customer services because I’ve done that, AND THEY DONT REPLY. I want my order or I’ll be issuing a chargeback.

A set of Hesh 2s were donated to my classroom back in 2018. I sent them home with the students at the end of the year. They all still worked great. I still have mine from almost 7 years ago, little warn but working great.

Terrible! If I could give no stars I would! My son ordered headphones on 28th August 2025, no communication until he contacted them and they apologised for delay. Item was still not sent, when requested a refund, told to contact bank and raise a dispute rather than them just refunding. Will be reporting to Trading Standards. AVOID THIS RETAILER!!!

Update: I contacted the customer services team and were useless. Stated they could not do refunds and they would escalate the matter, with an email response in 48 hours. 72 hours has passed and still no response has been received.

I ordered the crusher evos just to be hit with shipping mid September so I wait till mid September for them to ship the shipping status has not changed in acouple weeks so I cancel the order now you are saying I need to return the product that skullcandy never shiped to me how am I supposed to get my money back and I try to express my issue by contacting through the website but it just does not work can I just get my money back

Tried to contact customer service, the website doesn't work properly. I submitted my claims yesterday but no emails of confirmation about the claims.
Tried to contact the webchat, it kept saying that it cannot give me the customer service contact number. Followed the instruction to find out about the customer service contact number but website doesn't work.
Now I dont have anyone to help me to sort the faulty products. I am stucked with 2 pairs of earbuds which dont work properly. I just bought them last month.
1: Push ANC active (doesn't connect to Tile app for tracking. I bought it so I can track them)
2: Dime 3 (battery life span is very short and unable to hear any conversation when during the call).
My Order Reference number: 404034024.
I felt like I am being scammed by the company. This is my first experience. It's ashamed, I thought the company was big and the products seems good. But I dont know why the customer care are not working properly??

I ordered a pair of headphones almost 3 weeks ago and haven’t heard a single thing, company are physically impossible to contact and the automated customer service is about as useful as a chocolate teapot . The products they offer are good quality but it’s useless if you don’t receive them

I bought the crusher evo from a third party retailer, and I regret it for one reason only: not being able to give them a personal review. The crusher evo literally changed the way I listen to music, and since getting them, I've been selling my Sony and Samsung flagship headphones and earpods. I love skullcandy to death as an almost exclusively harder-styles listener. I wish I could shake the hand of every genius person behind this brilliant marble. Oh, and good value too

TERRIBLE!!! been owing my refund for the last month, still nothing, how foolish of me to have purchased almost immediately again. The product was swiftly returned (after being delayed for delivery by the way), and now all I hear is that it's been taken up to management. I have been hearing that for the last 4 weeks now. it's irritating.

Update (08/09/25)
The company refunded the amount owed after waiting almost two months. The company should really work on their customer support.

Smoking Buds earpods are HORRENDOUS!!! I literally only use them for music and iv never had a pair so sh!te, the only one good thing is the comfort of the bud, other than that, the touch effects do not work what so ever, you can only stop and start. The bud fit into the charging pack in a weird way, becareful they don't drop out. And worst of all they cut off from the next room if left your connecting device in there. Literally not 5ft from my kitchen and it jumps, skips and stops. Absolute WASTE of every single penny spent on these not to mention your basic charge of £6.99 delivery. Unfortunately no option to leave review on site. Better using 2 tins put together with a string!!!!!

Save yourself the aggravation and don’t buy from this company. They deliver nothing but grief, aggravation, frustration and irritation. Purchased a pair of headphones, attempted to cancel the order a few days later but was told in order to maintain their super quick dispatch policy, this would not be possible. They were dispatched a few days after this and promptly returned. Seven weeks later, after educating Skullcandy about UK consumer law and letting them know I would report them to Trading Standards if they did not issue a refund, I finally received the refund. So if you do decide to deal with this company, make sure you know your rights.