I love skull candy however I ordered some headphones and I requested to return them due to ordering something my boyfriend already had. I was within the 14 days and no one got back to me, Ive found th... See more
Company replied
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Still waiting for order. Placed order on the 24/12/25 I still have yet to receive an email to say it’s on the way. Tried to contact customer service but they kept saying my tracking number is not... See more
Company replied
Edit: My order finally arrived. Product is fine, but communication from the company was terrible, and what led to my frustration and anger. They need to get much better at customer support. —— Or... See more
Company replied
I have a question for a real person to help me with. Since August 2025 they have removed anyway of being able to contact a person, including email. There's not even a way to submit feedback through th... See more
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Company details
Written by the company
Skullcandy makes the sickest headphones, earbuds & portable speakers on the market. Hear the difference today.
Contact info
North Landmark Drive 6301, 84098, Park City, United States
- www.skullcandy.co.uk
2.1
Poor
296 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Now all is good.
Well what can I say, Skullcandy have read this review and have suggested some things to try to fix the issue but it did not work so they have sent me another pair of earbuds free of charge!
Thank you Skullcandy for sorting the issue when you could have just ignored the problem.
These earbuds are now totally useless, they constantly connect while even in the charge dock so when I go to use them they are always out of charge.
I have deleted the app and reinstalled, I have removed from my phone and paired again but they still constantly connect.
I will be switching brand and these will be in the bin.
December 6, 2025
Unprompted review
Reply from Skullcandy (UK)
We’re sorry to hear about the trouble with your earbuds. We’ve already reached out to you directly to get the details of your product so we can work on the best solution, whether that’s troubleshooting together or helping with a warranty claim.
We appreciate you giving us the chance to make this right.
Don't Waste Your Money
If I didn't use them so much when I was younger I'd be calling this company a scam, nearly 100 on headphones that have only worked for a month or two, tried emailing about warranty, two weeks have gone by and no response, tried the AI live chat that leads you round in circles saying to contact customer service, you click to contact them and it says they shut the email service down in August that leads you back to live chat that keeps you in a loop, don't make the mistake I made the headphones don't last, you won't get your money back or a replacement because there's no way to actually get a response
December 4, 2025
Unprompted review
Reply from Skullcandy (UK)
Hi Paul,
Thank you for sharing your feedback. We’re very sorry to hear about the issues you’ve experienced with your headphones and the difficulty in reaching our support team. We’ve already reached out to you directly to process your warranty claim and ensure this is resolved as quickly as possible.
Your experience matters to us, and we’re committed to making this right.
Customer support is useless
Gods forbid you'll make a mistake in your delivery address. You'll never see your earphones or money back. Customer support couldn't do anything, even though only 10 minutes have passed since ordering.
Update: well, skullcandy told me that I need to reach out to delivery company, on this case DPD, to change address, DPD says to reach out to skullcandy to change the delivery address. Figure this out, because I can't.
And as far as refund goes, "If no one picks it up, it will be sent back and then we will refund/resell". Yeah, this is real world, that's not happening.
December 2, 2025
Unprompted review
Reply from Skullcandy (UK)
We’re sorry to hear about your experience and understand how frustrating this must have been. We’ve already reached out to you directly to get your concern resolved and to ensure you receive either a refund or a reorder for your earphones.
Thank you for bringing this to our attention — we’re committed to making this right.
Terrible customer service
I have been waiting for an update on my order that I placed on 16th November. All I get from Customer Services is that they are waiting for the Courier to collect it but couldn't tell me who the courier was!
December 1, 2025
Unprompted review
Reply from Skullcandy (UK)
Hello,
We appreciate you taking the time to share your feedback. We’re sorry for the difficulties you encountered and want to assure you that we’ve already contacted you directly to address this matter. Your concerns truly matter to us, and we’re committed to improving our processes to help prevent similar issues moving forward.
Dont go near them
Dire. I have to assume it's a scam. Don't touch them with a bargepole. They've taken my money and they say I cancelled the order. Scam scam scam.
December 1, 2025
Unprompted review
Reply from Skullcandy (UK)
Hello,
Thank you for sharing your feedback. We’re sorry for the frustration you experienced and want to reassure you that we’ve already reached out to you directly to resolve this matter. Your concerns are important to us, and we’re working to improve our systems to prevent similar issues in the future.
I ordered some headphones as a…
I ordered some headphones as a Christmas present over 2 weeks ago and so far, no idea if or when they might be shipped.
No telephone number
A NOREPLY email adress
A BOT on their webpage
I can't even cancel the order as there is no way of doing it that I can find.
Awful customer service
December 1, 2025
Unprompted review
Reply from Skullcandy (UK)
We’re sorry for the delays and understand how frustrating this has been. Progress is being made to clear shipment backlogs, and additional inventory has arrived to help us move orders forward.
Our teams are working hard to get products dispatched as quickly as possible, and we truly appreciate your patience and support while we improve communication and service.
Bad delivery
Honestly considering ive brought from them before you’d think delivery would be quicker and there is no customer support trying to contact them and no one has contacted me back nd it’s been 2 weeks.
November 25, 2025
Unprompted review
Reply from Skullcandy (UK)
Hi Hiwad,
Thanks for sharing your feedback. We’re sorry for the delay and the trouble reaching us, but we’re glad we were able to connect through chat and get everything cleared up for you. If you need anything else, we’re here to help!
Latest update: Still no refund.
Latest update: Still no refund. My order was cancelled on 13.11.25. Live chat in my account has stopped working. I can’t contact them like before. Emails get no reply-complete ignore. I’ve opened a case with Klarna to get my refund. This company is completely terrible.
Think twice before ordering from the Skullcandy UK website. Better to buy from Argos or Amazon. The product is brilliant, but the customer support is ridiculous.
November 13, 2025
Unprompted review
Reply from Skullcandy (UK)
Pavel,
We’re really sorry to hear about the trouble with your refund. We’re happy we were able to connect via chat and help work on resolving the issue, and we appreciate your patience while it’s being processed. Please don’t hesitate to reach out if you need further assistance.
Helped submit a warranty claim amazing service
I had a broken product the produce was nought as a gift and so had no proof of purchase they assured me this was a one off but that they would help me submit a warranty claim without it. They also submitted it manually due yo a fault on my end was having a very bad day I couldn't have been happier with the service I received.
November 25, 2025
Unprompted review
Reply from Skullcandy (UK)
Hey Robyn,
Thanks for the review! We’re glad our team was able to step in, help with the warranty claim, and get everything sorted for you, especially on a tough day. We're happy we could turn things around! If you need anything else, we’re here for you.
Today I received an email from Skullcandy
Today I received an email from Skullcandy:
**“This is Rhyan from Skullcandy.
I’ve confirmed that your order was cancelled due to a shipping delay. We’re truly sorry for the inconvenience this has caused and greatly appreciate your continued support of our brand. We completely understand your concern regarding the refund.
I can see that your refund request has already been submitted. Since the purchase was made through KLARNA, our internal team is currently addressing some issues that have been affecting the processing of refunds for this payment method. Although we don’t have an exact timeframe yet, we’ve been assured that this matter is being prioritised and will be resolved as quickly as possible. Thank you so much for your patience and understanding.”**
-It’s ridiculous that they don’t have any timeframe for the refund. So it could be a year :)))) And they still have issues with Klarna—already for a week. What kind of “issues” take more than a week to resolve? It looks like nobody cares about processing the refund. It seems I’ll need to contact Klarna about this company and ask them to take the money back due to what feels like a scam.
I highly do not recommend anyone to order anything from Skullcandy UK to avoid issues like this.
November 21, 2025
Unprompted review
Reply from Skullcandy (UK)
Thank you for sharing your feedback. We’re very sorry for the inconvenience and frustration this situation has caused. Our team has already reached out to you directly by email to explain the status of your order and refund, and a resolution has been provided.
We truly appreciate your patience and understanding as we work through this, and we remain committed to ensuring the matter is fully resolved.
Diem g was fantastic could not ask for…
Diem g was fantastic could not ask for a better I hope everyone had deal with this person
November 14, 2025
Unprompted review
Reply from Skullcandy (UK)
Hi Daniel,
Thank you so much for sharing your experience. We’re thrilled to hear that Diem G was able to take great care of you! We’re incredibly proud to have team members like Diem who go above and beyond to make sure customers are supported, and we’ll make sure this feedback is passed along and celebrated internally.
We appreciate you taking the time to leave a review, and we’re grateful to have you as part of the Skullcandy family. If there’s ever anything else you need, we’re always here to help.
I purchased Skullcandy Rail ANC earbuds…
I purchased Skullcandy Rail ANC earbuds from Brand Eyes. On opening the box, the charging cable and one ear muff were missing. Despite sharing the unboxing video and order ID, Brand Eyes denied responsibility, calling the video not genuine. Ms. Harjeet from customer service was completely unprofessional and rude, showing no concern or accountability toward resolving the issue.
November 13, 2025
Unprompted review
Reply from Skullcandy (UK)
Hi Choton,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience. Receiving a product with missing components is incredibly frustrating, and the interaction you described with customer support is not the standard of care we expect for our customers.
While Brand Eyes is an authorized retail partner and handles fulfillment on their orders, we never want a customer to feel dismissed or unsupported. We appreciate you sharing the unboxing video and order details, and we want to make sure this is fully resolved.
Our customer service team has reached out to you directly to move forward with a solution and ensure you receive everything you originally paid for.
Thank you for your patience and for giving us the opportunity to make this right.
RAFFY- THE BEST
Tried to order a pair of earbuds and the promo code did work but it wouldn't let me order before you know it, the code has expired but today RAFFY one of the customer service agents helped me right out gave me £30 discount code with also free shipping on top. Can't explain how much he helped top bloke. 🙌🏽
November 11, 2025
Unprompted review
Reply from Skullcandy (UK)
Hi,
Thank you for taking the time to share your experience! We’re really glad to hear that Raffy was able to step in and get everything sorted with a new discount code and free shipping. We love hearing when our team members make things easier for our customers, and we’ll be sure to pass your shout-out along to him. 🙌🏽
We hope you enjoy your new earbuds, and if you ever need anything else, we’re always here to help.
The most useless Audio company to ever exist
If there was a button less than one. Poor poor terrible customer service and communication. Zero accessibility and zero communication and zero service. Bad business people to say the least. Terrible people and too prideful for such wimpy weak products. I’m filled with regrets guys. Avoid skullcandy at all costs
October 28, 2025
Unprompted review
Reply from Skullcandy (UK)
Hi Obinna,
We’re truly sorry to hear about your experience. This is not the level of communication or support we aim to provide. Your feedback is important, and we want to make things right. Our customer service team has reached out to you directly so we can better understand what happened and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention.
I Wish I Had Read The Reviews...
I Wish I Had Read The Reviews...
I ordered a pair of headphones but for some reasons the CANDY40 code didn't work, even though it has taken it off in the basket. As soon as I clicked through with ShopPay it put £25 back onto the order. I contacted Skullcandy immediately to cancel the order and I'll try the code again (ticket number available for evidence).
No response. Waited and tried again and tried to speak to someone. Only got an AI bot telling me to try again another time. Never heard back and got no response. Eventually got a hold of someone at 9pm 3 days later as they work on USA time (Eastern time?) who said I shouldn't have been able to put in two voucher codes, hence why that code didn't work. But the basket said I could but removed them after I paid?
I'm sure the products are good, but I'm returning it due to the very poor customer service and the order glitch. They won't listen to this feedback I'm sure and state it is policy to only use one code etc etc. I see I'm not the first who has had an issue with ordering and contacting them. Please read the other reviews, avoid this company.
November 2, 2025
Unprompted review
Reply from Skullcandy (UK)
Hi Janie,
We’re truly sorry to hear about the issues you experienced with your recent order and the frustration caused by the discount code and delay in reaching our team. We completely understand how disappointing that must have been, especially when you tried to resolve it right away.
Our team has reviewed your case and reached out directly to assist with your order and return. We’ll make sure everything is taken care of and that your feedback about the checkout and promo code experience is shared with our website team for improvement.
We appreciate you bringing this to our attention and giving us the chance to make things right.
Absolute scam
Absolute scam! I ordered the anchor 360 evo earbuds and the left one broke completely within 3 days and both won’t connect. Upon submitting a claim to attempt to get a refund, the website and customer service pages both broke making it impossible to contact any customer service or receive refund emails. POOR QUALITY, TERRIBLE CUSTOMER SERVICE, DO NOT BUY!!
November 4, 2025
Unprompted review
Reply from Skullcandy (UK)
Hi Brandon,
We’re really sorry to hear about your experience with your Anchor 360 Evo earbuds and the difficulties you faced trying to reach our support team. We completely understand how frustrating this must have been, especially after such a short time with the product.
This definitely isn’t the experience we want for our customers, and we’d like to get this resolved for you as quickly as possible. Our customer service team has been made aware of your situation and will reach out directly to assist. If you don’t see a message soon, please contact us at contact.skullcandy.com with your order or claim details so we can process your refund or replacement right away.
Thank you for bringing this to our attention. Your feedback helps us identify and fix issues with both our products and our website experience.
Avoid this company
Avoid this company, forever cancelling orders, no reason given, customer service is friendly but never leads anywhere.
November 1, 2025
Unprompted review
Reply from Skullcandy (UK)
Hi,
We’re really sorry to hear about your experience with your orders being cancelled and the lack of clear communication. That’s not the smooth, reliable experience we want our customers to have, and we understand how disappointing this must have been.
We’d like to review what happened and make things right. Please reach out to our team at contact.skullcandy.com with your order details so we can investigate the cancellations and help resolve this directly.
Thank you for sharing your feedback. It helps us improve both our systems and communication with our customers.
Top products
Top products, top customer service. Top double daddy head wobbling bass. Fully punished. Been to quieter raves. Going out to the head crusher crew. X
November 3, 2025
Unprompted review
Reply from Skullcandy (UK)
Thanks for reviewing skullcandy. Keep on rockin'!
Smokin' Bud Earbuds.
Edit: The response, to the below review, from Skullcandy provided me with an email address to get in touch with them directly however the address proved to be invalid so no further forward.
Bought some Smokin' Bud earbuds in May 2025 and one has stopped working after very little use. Tried contacting Skull Candy via their online chat and twice have been informed a support ticket had been generated but I have received no response. I have tried contacting them via two of their social media platforms again without any response. Really disappointed in the quality of the product but even more so in their total lack of response.
October 29, 2025
Unprompted review
Reply from Skullcandy (UK)
Hi David,
We’re really sorry to hear about the issue with your Smokin’ Buds and the trouble you’ve had reaching our support team. That’s not the experience we want for our customers, and we completely understand how frustrating it must be to feel unheard after reaching out multiple times.
We’d like to get this sorted for you as quickly as possible. Please contact us directly at contact.skullcandy.com with your order information or the ticket numbers you were given, and we’ll make sure your case is prioritized.
Thank you for bringing this to our attention. Your feedback helps us improve both our product quality and our response times.
Not sure why they have customer service because they don't help
This "shop" automatically logged me in when I put my email address in and then proceeded to check out and went through when I hadn't finished. I messaged them less that 2 minutes after It had gone through and I received an email. Can't cancel, won't help etc. Can return but it'll cost you to do so. Absolute scammers used to use their products all the time but not anymore.
October 27, 2025
Unprompted review
Reply from Skullcandy (UK)
Hi Del,
We’re very sorry to hear about your recent shopping experience. That sounds incredibly frustrating, and we completely understand your concern about the order processing so quickly. That’s definitely not how we want anyone to feel when purchasing from us.
While our system can sometimes auto-fill details for registered customers, an order should never finalize without your confirmation. We’d like to take a closer look to understand exactly what happened and see how we can help. Please reach out to our team directly at contact.skullcandy.com with your order number, and we’ll review your case right away.
Thank you for bringing this to our attention your feedback helps us improve the checkout process and customer experience moving forward.
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