After ending up in a mess after ordering Sky broadband & TV online and advisors on the phone telling me they didn’t know how to help me I decided to visit the desk in Braehead. Billy was so patient wi... See more
Location
Switch locationIntu Braehead, 1 Kings Inch Road, G51 4BN Glasgow, Lanarkshire, GB
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It's very bad experienced i came here special to asking about new broadband but no one is here Online it's shows open but no one is one service desk ..
Company replied
Problem with unlinking a 20 year old email amd account to allow a new account to be activated. Grant at Braehead Glasgow was exceptional is sorting it all out and setting up my new package. He has th... See more
I got sky installed this week after really helpful advice from Billy and Jamie I was back over today with a couple of questions and Jamie has been so helpful and corrected my issues. I'm very happy... See more
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Intu Braehead, 1 Kings Inch Road, G51 4BN, Glasgow, Lanarkshire, United Kingdom
- 01418 866487
4.5
Excellent
26 reviews
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Helpful and patient
After ending up in a mess after ordering Sky broadband & TV online and advisors on the phone telling me they didn’t know how to help me I decided to visit the desk in Braehead. Billy was so patient with and took the time to listed to my issues and was willing to help in anyway. Easy to talk to and very clear in keeping me informed - my issue seems to have been sorted now and hopefully will be connected soon. Appreciated all the help!
October 12, 2026
Unprompted review
Antonia was very helpful talking…
Antonia was very helpful talking through the options - very knowledgeable- superb
October 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It's very bad experienced i came here…
It's very bad experienced i came here special to asking about new broadband but no one is here
Online it's shows open but no one is one service desk
..
October 1, 2026
Unprompted review
Reply from Sky - Braehead Shopping Centre, Glasgow
Hello Ranjodh,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience when visiting us to enquire about new broadband services. We understand how frustrating it must have been to make a special trip only to find that no one was available to help, especially when our online information indicated that the service desk was open.
This is not the experience we want for our customers, and we appreciate you bringing this to our attention. Your feedback helps us identify where we need to improve. If you still require assistance with broadband services, please reach out to us through our customer support channels and we’ll be happy to help.
Thank you again for sharing your experience and we hope we can provide you with a much better service in the future.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks, Jason
Jamie fixed my phone and got me back…
Jamie fixed my phone and got me back onto the network after being out the country and Airalo put me onto an eSIM. Can’t thank him enough !!! 10/10
August 29, 2026
Unprompted review
We had issues with the website and…
We had issues with the website and Jason walked us through everything and sorted it out!
August 29, 2026
Unprompted review
Excellent service from Antonia at…
Excellent service from Antonia at breahead thanks for making it so easy 😀
August 21, 2026
Unprompted review
Jason at the sky stand in braehead done…
Jason at the sky stand in braehead done a great job, he helped me set up my new phone, and transfer my number to sky. He didn’t in quick time and I can’t thank him enough
July 16, 2026
Unprompted review
Alex was really helpful and able to…
Alex was really helpful and able to deal with all our questions. He was very knowledgable and very personable. He has given us confidence to use all our devices when we go to Australia and the Pacific Islands. Thank you so much Alex.
June 19, 2026
Unprompted review
happy with new WiFi deal
happy with new WiFi deal, spoke to Joe he knows his stuff and talked me through the whole process
May 21, 2026
Unprompted review
Jamie @ Braehead 5 Star Service
My boyfriend and I were served by the lovely Jamie at Braehead today (9/5/2026) who provided us with exceptional service and some good laughs. We went for a reason regarding stream pucks and left with what we needed thanks to Jamie. He helped us smoothly with our query and we both thought he deserved some high praise and recognition.
May 9, 2026
Unprompted review
Thanks Jason and Jamie helped us out…
Thanks Jason and Jamie helped us out with our phones and we're looking forward to coming back to any thanks to their service
May 1, 2026
Unprompted review
Happy with the service delivered by Alex
Happy with the service delivered by Alex he has made me very happy as a sky customer, and his service is exceptional. I hope his manager sees this. Was with EE for 30 years and never had service like this I am beyond happy with sky and Alex. He is like a teacher with lots of patience, helping me with my purchase and getting me set up and explaining in detail in a way I can understand
April 24, 2026
Unprompted review
Grant sold me a new Samsung
Grant sold me a new Samsung - great service
April 13, 2026
Unprompted review
Problem with unlinking a 20 year old…
Problem with unlinking a 20 year old email amd account to allow a new account to be activated.
Grant at Braehead Glasgow was exceptional is sorting it all out and setting up my new package. He has the patience of a saint.
March 30, 2026
Unprompted review
Jamie and alex very helpful and knw…
Jamie and alex very helpful and knw exactly what we wanted and gave us a package to suite our needs
March 28, 2026
Unprompted review
Alex Graham was superb.
March 28, 2026
Unprompted review
Jamie at Braehead was very helpful with…
Jamie at Braehead was very helpful with us securing our package for sky.
March 27, 2026
Unprompted review
New customer
I got sky installed this week after really helpful advice from Billy and Jamie
I was back over today with a couple of questions and Jamie has been so helpful and corrected my issues. I'm very happy with the service from both the guys
March 27, 2026
Unprompted review
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