Skylight Psychiatry Reviews 

296
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally patient, kind, and supportive throughout their personal assessment journey. People also note that the overall service process is wonderfully smooth, efficient, and much quicker than alternative healthcare options. Reviewers often feel entirely at ease thanks to the clear explanations and compassionate care provided by the medical team. However, some customers also noted frustrations regarding communication delays and extended waiting times for appointments and scheduling updates. A few reviewers experienced very long periods without receiving prompt email replies or responses following their initial appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that clinicians and assessors are... See more

Service

Reviewers mention positive feedback about service, noting fast waiting times and professional support... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth, professional, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, kind, and supportive interactions... See more

Response time

People report ambiguous experiences with response time. Some customers praise the prompt communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They really do provide a great service from the beginning. Waiting times aren't long compared to other providers, and they've always been super professional. I never felt lost or unsure of what the ne... See more

Company replied

Rated 5 out of 5 stars

Shamir has been fantastic at listening and helping with my ADHD titration. Shamir is a tentative health practitioner who asks on what you feel is best for your own treatment pathway. The ADHD medicat... See more

Rated 5 out of 5 stars

I was nervous before my meeting, but the lady(I'm so sorry I carnt remember Her name)anyway she was nice and soon I was more at ease, She explained everything I needed to know. The entire assessment e... See more

Rated 5 out of 5 stars

Skylight Psychiatry have literally changed my life! Through Right to choose, I had my consultation and diagnosis of ADHD. The wait for titration appointment felt really long as I was waiting - with AD... See more

Company replied


Company details

  1. Mental Health Service
  2. Psychiatrist
  3. Psychologist

Written by the company

Skylight Psychiatry is a hybrid CQC Registered, Consultant-led, NHS-Contracted multidisciplinary autism and ADHD assessment service for adults. Our vision is to create a society where neurodiversity is celebrated, supported and understood. Our Mission is to become technologically advanced, eco-friendly leaders in the industry. We strive for excellence through our high-quality assessments, outcome reports and treatment in accordance with National Institute of Health and Clinical Excellence (NICE) guidance, Maudsley guidelines, WHO recommendations and other professional bodies We champion the neurodiverse community through training, support and increased awareness. Patients are at the heart of our service. We celebrate diversity and promote equality in line with the Equality Act 2010 for patients, staff and everyone else


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 24% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(296)

295 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

adhd assessment

Kirsty, the adhd assessor, was professional, kind and supportive throughout. This was arranged through NHS Right to Choose. I cannot rate Kirsty highly enough.
Getting the forms completed and chasing the admin team to ensure all forms were in order was more of a challenge. The forms and their names are confusing and numerous. It is not possible to save a form to come back to but must be completed in one sitting. Data from a sibling was lost and had to be redone.
Can the forms not be colour coded or (if colour blind) use different symbols to differentiate? Shared Google docs is more efficient than Skylight’s current forms system.

May 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Was a great assessor

Was a great assessor, made me feel so comfortable & offered me regular breaks if I needed. Finally a diagnosis after suffering for over 10 years and been told it was just depression. 10/10 for service. Thank you so much

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased I stuck with the process

Very pleased I stuck with the process - after a long wait on the NHS list I selected Skylight via the Right to Choose scheme. There was a further wait but once my appointment was scheduled everything went very smoothly. I felt put at ease by the clinician and my communications with the administrative team were handled expertly. I would wholeheartedly recommend this practice.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Can not thank them enough

Honestly can’t thank them enough for their compassion and understanding. They made me feel so comfortable and made sure that I understood everything clearly and were very supportive.

May 21, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I would prefer to give zero stars…

I would prefer to give zero stars honestly.
If you are waiting for an assessment with Skylight Psychiatry, do not stay silent! Their administrative tracking is completely broken.

My referral was accepted and transferred to them on 30th September 2025. I followed their rules and waited patiently to hear from them about first appointments. After 27 weeks of hearing nothing, I chased them. They admitted they had been waiting on a GP file since November but didn’t think to communicate that. I sorted the file immediately. Skylight staff explicitly promised me in writing that this would NOT affect my waiting time for my first appointment. But they lied and reset my waitlist time to zero and have been ignoring my formal complaint for a month now. Today ( 33 weeks later ) they sent an automated text saying I am only "now" at the start of the list.

Don’t bother with them, it’s so bad for your mental health. The worst communication imaginable

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Can't thank this company enough

I was very nervous about having this assessment but as soon as it started I felt at ease .I can't thank this company enough. I went nearly 2 years through NHS, but skylight only took me 4 weeks from the first contact with them. The lady who assessed me was was very professional and made me feel at ease. She was very reassuring and it I can't thank her enough. I've finally got answers ive been searching for for years. Thankyou

May 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I was so anxious about all my…

I was so anxious about all my assessments this week but having my assessment yesterday and actually being seen and heard of how I do have what people said I did not has made me have so much relief i would highly recommend you guys I've never felt more at ease with strangers

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service :)

The webpages and forms have been very informative and useful. My referral was triaged quickly and I had an appointment with Nisheeth who was lovely and made me feel really comfortable despite the fact I was a bit nervous. I would recommend Skylight to anyone looking for a psychiatry service and am really glad I’ve gone through them for my own assessment!

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Waiting 4 years for assessment so decided to go with right to choose through skylight Psychiatry. I was contacted with a form within days and was advised a couple of weeks before an appointment however it came sooner. Assessment was remote but went smoothly. I felt comftable and was put at ease when I said how nervous I was. Great experience. Report to be written within 5 weeks which is a good timescale for a report.

May 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Person with ADHD

Talking about personal issues is not easy but Tracey helped me to feel relaxed and comfortable. I would recommend Skylight to anyone suffering from ADHD as I am.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

The specialist on the video Assessment was amazing

The specialist on the video Assessment call was so nice and calming and made it so much more comfortable. She understood how anxious I was on the call and made me relax and the whole experience more enjoyable. The process has all moved pretty fast and made clear and easy to use. Very satisfied

May 13, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Much quicker than i expected once all…

Much quicker than i expected once all my forms were done etc, remote assesment by Debbie was nice, i felt calm and was shown a lot of compassion. Waiting now for report and then hopefully meds. I would recommend this team a lot. Very nice.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful experience indeed!

What a wonderful experience indeed! I felt completely validated by the psychologist. It was clear that he wanted to fully understand what it has been like for me living with untreated ADHD. I highly recommend Skylight Psychiatry, and look forward to receiving treatment that will make a profound difference in my life.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

I would 100% recommend getting in touch…

I would 100% recommend getting in touch with skylight psychiatry. After years of feeling "not normal" or "too much" I'm now starting to feel at peace with myself. The assessment process I was dreading but Stephen made me feel so relaxed and comfortable about my little quirks. On the whole it has been so easy and not as stressful as I thought. I wish I had done it sooner. Anyone who thinks they might be ADHD I urge you to get a diagnosis, trust me it helps to accept yourself. I'm waiting for medication. I have struggled all my life with relationships and regulating my emotions. Just having a diagnosis I've already given myself a break and I'm looking forward to the new me.

April 28, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look