SkyLux Travel Reviews 

28,406
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,073 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and patient staff for making the booking process completely smooth and stress-free. People highlight that agents are knowledgeable, responsive, and dedicated to finding the best flight options and itineraries. Travelers also appreciate the great prices and personalized service provided when organizing their trips. However, some customers also noted frustrations regarding strict change policies and post-booking support. A few people mentioned difficulties when trying to alter travel arrangements or deal with unexpected ticketing fees. Reviewers expressed disappointment when communication broke down or when resolving issues took longer than expected.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing them as exceptionally helpful,... See more

Service

Reviewers mention positive feedback about service, noting that agents are helpful, efficient, and... See more

Customer service

Users describe positive interactions with customer service, noting that agents are very helpful, efficient,... See more

Price

Customers consistently note positive experiences with price, highlighting that representatives work hard to... See more

Booking process

People report positive experiences with the booking process, highlighting helpful and patient agents who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The agent Summer was patient, responsible, flexible and very customer oriented. Thank you! I found the Skylux website/systems a bit clunky and unreliable - had to spend 2.5 hours to book the tickets a... See more

Company replied

Rated 5 out of 5 stars

Cliff is a remarkable agent. Very prompt, responsive, assisted to resolve problems, etc. Thank you! I would like to see if this experience will want me to continue with Skylux for more bookings. B... See more

Company replied

Rated 5 out of 5 stars

Jasmine was very helpful; followed up. Cons: payment site is cumbersome, too many add-ons to decline. Not user-friendly. Having to have repeated phone calls vs online payment alone makes for a time-... See more

Company replied

Rated 5 out of 5 stars

Junior is amazing! He has always been able to get great fares for me in business class, even when I fly to one location and leave from a different location. He’s also very personable and easy to work... See more

Company replied


Company details

  1. #17 of 47 best companies in Flights Search Site
  2. #15 of 38 best companies in Airline Ticket Agency
  3. #57 of 198 best companies in Travel Agency

Written by the company

SkyLux Travel® has established itself as a reputable travel agency, offering personalized one-on-one service and exclusive insider deals on business class flights. SkyLux Travel's reviews have underscored positive traveler experiences with the company's services, highlighting the effectiveness of its tailored approach to business class travel. The company's commitment to providing extra care and facilitating cost-efficient arrangements is reflected in the privately negotiated rates it has secured from over 70 major carriers, accommodating various routing and airline preferences, including multi-airline combinations. A unique feature of the services offered is the availability of a dedicated Personal Travel Manager, ensuring a focus on understanding individual travel needs. Unlike typical online booking platforms, SkyLux Travel emphasizes direct interaction with live experts who negotiate exclusive offers with airlines. Its team of experienced professionals, each boasting over 15 years in the industry, excels in constructing tailor-made itineraries to destinations worldwide. SkyLux Travel has gained access to privately negotiated fares and contracts facilitated through its longstanding relationships with major airlines. This exclusive access enables the company to provide its clients competitive prices and excellent value. SkyLux Travel is ideal for unbiased, one-on-one planning and booking services, delivering business and first class flight offers tailored to individual preferences. Travelers have consistently singled out this personalized service in their SkyLux Travel reviews.

Brand you can trust, comfort you can afford

Written by the company

Save up to 50-70% on Business Class Flights
There is no need to sacrifice travel comfort just to cut travel costs. With SkyLux Travel you get the same business class seat for up to 70% off the market prices.
The Advantage of Personal Travel Manager
One of the 500+ hand-picked travel experts will be assigned as your personal travel manager whose priority is to understand your travel needs and find you the exclusive fares. SkyLux Travel provides global support via phone or email 24/7/365 wherever you are.
Complimentary Concierge Services
Additionally to business class flight bookings, SkyLux Travel experts will take care of your accommodation and transportation arrangements, if necessary. Enjoy a full range of premium services for a fraction of the price.
Awarded for Excellence
SkyLux Travel is the winner of the Luxury Lifestyle Awards 2024 for The Best Luxury Airline Ticket Agency in the USA and the World Travel Awards for North America's Leading Travel Agency 2024. We also hold an A+ rating from the Better Business Bureau (BBB).

Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(28,406)

3,979 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick prompt service

August 11, 2026
SkyLux Travel logo

Reply from SkyLux Travel

Your words inspire us! We take great pride in delivering luxury travel services with precision and care. Thank you for your trust, and we cannot wait to assist you with another extraordinary journey!

Rated 5 out of 5 stars

Reggie is a great guy who knows what…

Reggie is a great guy who knows what he's doing. Thanks.

August 11, 2026
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Reply from SkyLux Travel

Luxury should be stress-free, and we are so pleased to hear that your booking experience was smooth and enjoyable. Your trust in Skylux Travel means everything to us. We can’t wait to assist you with your next first-class adventure!

Rated 5 out of 5 stars

Damon was excellent!!

Damon was excellent!!! He made making my flight reservations and hotel si easy

August 11, 2026
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Reply from SkyLux Travel

It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Damon will be thrilled to know they made your trip planning effortless and enjoyable!

Rated 5 out of 5 stars

Cartman was very responsive

Cartman was very responsive. But I was surprised that you'll charged $143 for price protection and there was no way I could refuse it. It only added to the price.

August 11, 2026
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Reply from SkyLux Travel

We are grateful for your kind words about Cartman! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!

Rated 5 out of 5 stars

Evans was very helpful.

Evans was very helpful.

August 6, 2026
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Reply from SkyLux Travel

Your words mean so much to us! Evans takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!

Rated 5 out of 5 stars

Excellent service

Excellent service

August 11, 2026
SkyLux Travel logo

Reply from SkyLux Travel

Luxury should be stress-free, and we are so pleased to hear that your booking experience was smooth and enjoyable. Your trust in Skylux Travel means everything to us. We can’t wait to assist you with your next first-class adventure!

Rated 5 out of 5 stars

Very good Service

August 11, 2026
SkyLux Travel logo

Reply from SkyLux Travel

A seamless booking process and luxurious travel experience are what we aim for, and we are thrilled to know we delivered just that. Thank you for sharing your experience, we look forward to making your next trip just as effortless!

Rated 5 out of 5 stars

Maurice is amazing

Maurice is amazing! We used him the 2nd time and plan on again for next year.

August 11, 2026
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Reply from SkyLux Travel

What a pleasure to hear about your positive experience with Maurice! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!

Rated 5 out of 5 stars

Isabel knows what she's doing

Isabel knows what she's doing. She answered all my questions and concern. Keep it up Isabel!!

August 11, 2026
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Reply from SkyLux Travel

Thank you for your wonderful feedback! Isabel takes great pride in delivering impeccable service, and we are delighted to hear that they made your booking experience exceptional. We will be sure to share your kind words with them!

Rated 5 out of 5 stars

Mr.Z was very patient and courteous in…

Mr.Z was very patient and courteous in making my reservation

August 11, 2026
SkyLux Travel logo

Reply from SkyLux Travel

What a pleasure to hear about your positive experience with Mr.Z! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!

Rated 4 out of 5 stars

The agent (Lyra) was great

The agent (Lyra) was great. Worked very hard

August 10, 2026
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Reply from SkyLux Travel

We are so pleased to hear that Lyra provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!

Rated 5 out of 5 stars

Very responsive to inquiries and…

Positive: Very responsive to inquiries and patient with folks who have a difficulty navigating website information and data input.
Negative: Discount pricing offered by Skylux as compared to our individual search for was minimal and disappointing compared to past years.

August 10, 2026
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Reply from SkyLux Travel

It is truly rewarding to hear about your positive experience with Skylux Travel! Providing premium service and unparalleled expertise is our commitment, and we are thrilled that we exceeded your expectations. We look forward to serving you again soon!

Rated 5 out of 5 stars

Mr Holmes gives me a good service and…

Mr Holmes gives me a good service and discounts thank you Holmes

August 10, 2026
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Reply from SkyLux Travel

Luxury travel is all about impeccable service, and we’re so happy to hear that Mr Holmes provided you with a first-class experience. Thank you for choosing Skylux Travel, we can’t wait to assist you again!

Rated 5 out of 5 stars

Simon was very professional

Simon was very professional, patient and helpful. I would call him next time I need to schedule another trip.

August 10, 2026
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Reply from SkyLux Travel

Personalized service is at the heart of what we do, and we’re delighted that Simon made your experience seamless and enjoyable. Thank you for sharing your review, we can’t wait to assist you again!

Rated 5 out of 5 stars

Great service mr underwood help us to…

Great service mr underwood help us to book our business flight and hotels.

August 10, 2026
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Reply from SkyLux Travel

Excellence in travel is what we strive for, and we are honored by your wonderful feedback. Your satisfaction is our highest priority, and we look forward to continuing to provide you with exceptional service in the future!

Rated 5 out of 5 stars

Rick was great

Rick was great. So helpful and knowledgeable. Have already referred him to 3 friends.

August 10, 2026
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Reply from SkyLux Travel

Your words mean so much to us! Rick takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!

Rated 5 out of 5 stars

Working with Wade

Working with Wade, has been a delight. He is very communicative and timely! When my flight was changing, Wade recommended I change flights completely to ensure I would make the connecting flights. He sent my arrangements to the re-production team and they were also very helpful and rescheduled our flight from Rome to California to a much better flight.

August 10, 2026
SkyLux Travel logo

Reply from SkyLux Travel

Personalized service is at the heart of what we do, and we’re delighted that Wade made your experience seamless and enjoyable. Thank you for sharing your review, we can’t wait to assist you again!

Rated 5 out of 5 stars

Very personal service with commitment…

Very personal service with commitment to find the right itinerary and best prizes. Achu is very friendly and very commited agent to make one happy

August 10, 2026
SkyLux Travel logo

Reply from SkyLux Travel

We are so pleased to hear that Achu provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!

Rated 5 out of 5 stars

Good communication

Good communication

August 7, 2026
SkyLux Travel logo

Reply from SkyLux Travel

Your words inspire us! We take great pride in delivering luxury travel services with precision and care. Thank you for your trust, and we cannot wait to assist you with another extraordinary journey!

Rated 4 out of 5 stars

Very helpful

August 10, 2026
SkyLux Travel logo

Reply from SkyLux Travel

Excellence in travel is what we strive for, and we are honored by your wonderful feedback. Your satisfaction is our highest priority, and we look forward to continuing to provide you with exceptional service in the future!

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