Skyscanner Reviews 21,862

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 2,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent prices they find, often noting that the platform helps them save money compared to other booking methods. Many people also appreciate the website's ease of use and the positive user experience, finding it simple to navigate and search for flights. However, some customers were dissatisfied with the booking process and the service. They reported issues with prices changing unexpectedly between the search and booking stages, and some encountered difficulties when trying to modify bookings or dealing with third-party providers recommended by the platform.

What people talk about most

Price

Consumers generally find the pricing to be positive, often praising the platform for helping them find cheap... See more

Website

Customers consistently note positive experiences with the website, praising its user-friendly interface, ease... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the platform's simplicity, speed, and... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the process easy to use,... See more

Service

Reviewers highlight ambiguous aspects of service. While many customers praise the service as great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looking for flights is very easy; your list does not vary much from other sites (GoToGate, Expedia, etc). I am confused how to sign up for the alert system telling us when rates to/from our destinati... See more

Rated 4 out of 5 stars

In the last week of April 2026 I got notifications from skyscanners.com for cheap round trip flights between Chicago and New York City via Spirit and Frontier Airlines, and the cheapest flight was for... See more

Rated 4 out of 5 stars

Booking tickets for fly it was fast and correct for mi researches. I did straggle to find how to change number of people, and understand how I get to ticket after porches. But after 1-2 min I get emai... See more

Rated 5 out of 5 stars

The essential tool for travelling. I’ve just been away for several months backpacking and Ive relied on skyscanner for the big flights and some regional ones. It’s helped me to navigate changing ro... See more


Company details

  1. Flights Search Site

Written by the company

Skyscanner is the world's travel search site, saving you time and money by finding the best travel options wherever you want to go. We are free and unbiased - over 80 million travellers around the world trust us each month to help them find the best flights, hotels and car hire. Our secret is in our self-built technology and global reach, connecting you directly to everything the travel industry has to offer. Available online and through our popular app, we can help you find inspiration for your next trip as well as the best travel deals.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
4-star
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2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

too many advertisement

too many advertisement
uncomfortable to change languages to use app
too many checking additional options for buying a ticket

May 17, 2026
Skyscanner logo

Reply from Skyscanner

Hello there,

Thank you for your review, and I'm sorry to hear about the situation that you have encountered while running the search on the app.

To give some context, Skyscanner works only as a travel search engine and comparison website. This means that we help travellers find their available flight options. Once you’ve chosen your flight, you are then shown a list of travel agencies and airlines that you can make your booking with. It's worth adding that you will always be redirected to your chosen travel provider's website, where you make your booking directly.

That said, if you’ve experienced situations where the travel provider’s booking page includes an excessive number of add-on options, please share the details with us so we can provide feedback to the travel provider.

As for the advertisements on Skyscanner, we are keen to look into them and see how we can improve moving forward. Could you please contact us using the following contact link?

https://help.skyscanner.net/hc/en-us/requests/new

As soon as we hear from you, one of our support agents will contact you.

Kind regards,

Peishan - Skyscanner Support

Rated 4 out of 5 stars

I felt a bit hesitant during the…

I felt a bit hesitant during the checkout process because I noticed the service provider is based in the UK. The platform only displayed the amount in GBP (£131) rather than the VND equivalent. Additionally, there was a notice stating that the VND deduction would be equivalent to 125% of the payment value. This extra charge might be a local tax or cross-border fee from our side, but it would be good to confirm this in advance. Thank you!

May 19, 2026
Rated 5 out of 5 stars

Amazing …

Amazing …
Quick, sufficient information and so simple to book a holiday .
Highly recommend this company.
Prices are fair.

May 19, 2026
Rated 5 out of 5 stars

All in one page

Skyscanner has been my first choice for finding flights for more thana decade now.. The site is fast, easy to use, and brings together lots of airlines and prices in one clear search. I especially like the flexible date and ‘everywhere’ search options, which make it simple to spot the best deals without wasting time. Overall, a reliable and user‑friendly way to compare flights and save money on travel

May 1, 2026
Rated 5 out of 5 stars

I always use Sky Scanner to compare…

I always use Sky Scanner to compare flight times and prices.
It was a big improvement for me when the website enabled me to match up outward and return flights from different airlines.
I only wish the booking companies were as simple to navigate.

May 18, 2026
Rated 1 out of 5 stars

Lagging not accurate informartion

by the time I try to make a reservation the prices were not as the app shows

May 18, 2026
Skyscanner logo

Reply from Skyscanner

Hi

Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience.

We understand that seeing a different price during the booking process can affect your trust in Skyscanner. Feedback like yours is valuable, and we’re always working closely with our partners to improve price accuracy and reliability across the platform.

If you have a moment, you can use the link below to share screenshots and details of where you noticed the price difference. A member of our Support team can then investigate this further:

https://help.skyscanner.net/hc/en-us/requests/new

Thanks again for sharing your feedback..

Kind regards,

Neil

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