Skytrend Reviews 

511
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, patient, and exceptionally helpful when navigating complex arrangements and handling bookings. Many people note that customer service representatives go above and beyond to provide clear guidance and secure smooth refunds or alternative options. However, some customers also noted frustrating experiences regarding unexpected extra fees, inflated prices, and high costs for cancellations. A few reviewers expressed deep dissatisfaction with being asked to pay significantly more money after initially securing a reservation at a lower rate. Others mentioned spending long hours on the phone trying to resolve these unexpected booking issues.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and polite during the booking process.... See more

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers praising helpful agents who... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, patient, and... See more

Cancellation

People report ambiguous experiences with cancellation, as some customers express deep frustration over high... See more

Service

Clients share satisfaction on service, frequently highlighting efficient support and helpful staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Robert was a good representative and he worked really hard to get me a ticket to somewhat fit my needs after I purchased a ticket online their site without getting a choice to choose blue basic, Blue... See more

Rated 5 out of 5 stars

"I had a fantastic experience booking my flights today, thanks entirely to the exceptional help provided by Emily and Brooklyn. Their expertise was evident as they navigated complex flight options and... See more

Rated 5 out of 5 stars

i’ve been nervous about my flight tomorrow because I wanna make sure everything is done right and included and Charlotte help me out with everything she checked to make sure my TSA pre-check was there... See more

Rated 5 out of 5 stars

Nicole was very helpful. He sent my boarding passes quickly and he was friendly. Feedback for the company, please send customers email periodically to let us know what the next steps are and what... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

511 reviews

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No history of asking for reviews

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4.3

All reviews

(511)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Helpful and supportive

The agents were helpful and supportive. Specially batrecia she was very polite and professional also she had provided me with a credit.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS DO NOT BOOK THROUGH THEM

They changed my booking flight dates without asking first. Put me in a completely different month then what they had emailed me a confirmation of my dates first and then when I tried to call to change my dob their system had messed up they informed me that the flight dates I booked with them weren't available and they picked a completely different flight for me in a completely new month. When I said no cancel they said they don't do cancelations. But If I PAID them More money they could get my flight for me. What? So you can book those dates I want but only if I Pay more then what you originally told me I was going to pay. Do not book through these Scam Artists!! They don't even have a call center in North America!!

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I would have option to star 0

I wish I would have option to star 0. Their supervisor name. Ella Wilson is such an unprofessional person I ever talk to. She is literally getting personal throughout the call. I would recommend everyone never book flight through this fake website. This is a big trap and scam. They know that people can't really go for flexible option and can't cancel due to no refund so they will make u pay extra to keep the ticket. They are big scammers. Recommend book with airline directly. Do not ever book with them. I am going to file a complaints against this. This was too much.

October 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Was okay to book online

Was okay to book online, and ended up as a really good solution, the agents are amazing! Chandler, Patricia and Natalie were great, as they were patient and I got travel credit too. Thank you !!!

October 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazon!

They were very polite to me. Phill cooper helped me tremendously! He was patient and kind and listened to everything I had to say. He was able to help me with my problem and I thank him very much!

October 8, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAM Alert!!

As others have mentioned this site is a TOTAL SCAM
All 'positive' reviews are fake.
They sell you a great priced airline ticket. Then they call or ask you to call them to confirm the restrictions on the ticket. When you call they indicate you are on a waiting list but the charges that have been made are non-refundable. They will offer to book you on the flight for 50% more than if you booked the flight yourself direct on the airline. Every time I said no – he added in more conditions on our initial ticket. First it was no carry-ons are allowed on this ticket, next you are not allowed to use the airline app on this ticket. Next is you won’t get a seat unless someone cancels on the day of the flight. He kept getting more and more aggressive and ridiculous on why we need to buy an overpriced ticket from him. Do not use this site it will only try to SCAM you and cause you unnecessary stress!

October 7, 2025
Unprompted review

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