My only complaint was the duty charged on delivery. Either I didn’t read the small print or I was not informed about an additional $25 on top of purchase for duty!
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Review summary
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It was an easy experience. Product was as described and good selection. I got what I was looking for! . The bummer is always the duties etc. but no the company’s fault.
I use Smallable for some time already . I am an overseas user . What I like is the easy to navigate website , which contains enough information for you to make your choice . The communication after... See more
Great quality products and extremely quick delivery. It is a French company so if you are ordering from another country be sure to check customs details e.g. for UK your order should be kept under £13... See more
Company details
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Much more than an e-commerce fashion and design website or a simple product catalogue, Smallable seeks to offer you a whole world around the family with a hand-picked selection of brands. Brands you won’t find anywhere else, exclusives, permanent new arrivals and capsule collections with the crème de la crème of women's fashion, home interiors and designer children's clothes, or with the most prominent designers.
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4.2
Great
27K reviews
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alway a highlight
alway a highlight: loveliest cloths, super quality, absolutely good cost - quality, and fast delivery. L
July 4, 2026
May use AI-assist with repliesRead more
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Great brand, painful returns
Smallable has a lovely selection and the quality is there — no complaints on the products themselves. But their return policy is a real letdown. Even within the EU, they don't offer any partnered courier arrangement, so you have to organise and pay for return shipping entirely yourself. In my case, the cost came close to the price of the item, making the return completely pointless. I ended up just gifting the piece to a friend instead.
For a business at this level, a proper structured return policy shouldn't be optional. Until this changes, I won't be ordering from Smallable again.
July 3, 2026
Reply from SMALLABLE
Hello Katia,
Thank you for taking the time to share your experience.
We are glad that you appreciated the quality of our selection, but we sincerely regret that our return policy has been an obstacle to your satisfaction.
We completely understand your comment regarding the return shipping costs. This is a subject on which we are actively working, notably with the gradual implementation of solutions including prepaid return labels in order to simplify our clients' procedures.
Thank you for your feedback, which helps to evolve our services, and we hope to have the opportunity to offer you a better experience in the future.
Best regards.
Smallable customer service
Speedy service
The shoes arrived more quickly than expected and were beautifully packaged.
July 3, 2026
Kept up to date with delivery info
Kept up to date with delivery info. Delivered in good time. Love their product (hairbrushes) and they’ve been a great gift for my granddaughter.
July 3, 2026
Parcel arrived nice and sound
Parcel arrived nice and sound. The package was eco-friendly paper, with no plastic bag for the garments, which surprised me and I’m satisfied. Really did a good job of eliminating excessive packing materials and was good for the environment. Also, the complimentary bag is very pretty.
June 30, 2026
Great products and shipping to South…
Great products and shipping to South Korea . Only thing I really needed and was missing - gift packaging and a note card.
July 2, 2026
Great selection, price and fast shipping
Great selection. I bought my Vitra house bird on sale at a great price. Shipping was super fast, received it in 3 days eventhough I’m across the world from where it was shipped. Well packed and in perfect condition and most importantly, product is authentic. Love.
July 2, 2026
I received the sunglasses
I received the sunglasses, but I'm disappointed with their condition. The glass have visible lines/scratches, and feels loose and they were not cleaned properly before being shipped. They do not appear to be in new condition.
Could you please advise on how this can be resolved? I would appreciate an appropriate solution.
Thank you.
July 1, 2026
Reply from SMALLABLE
Hello Goksal,
We are sincerely sorry to hear about the condition of the sunglasses you received.
This is not the experience we want our customers to have. Our Customer Care team will be getting back to you shortly to arrange an exchange and ensure this issue is resolved as quickly as possible.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Best regards.
Smallable customer service
Really amazing tho I would appreciate…
Really amazing tho I would appreciate if shipping and taxes are not so high
June 30, 2026
Just loved to order from smallable!
Very good selection of products for toddlers. Quick and reliable.
July 1, 2026
Online store easy to navigate quick…
Online store easy to navigate quick Internstional delivery.
Love uour labels
July 1, 2026
Great experience ordering from…
Great experience ordering from Smallable. Got frequent shipping updates and a cute tote bag with a magazine
July 1, 2026
Quick delivery to the US
Quick delivery to the US. Great selection and my item was on sale!
June 30, 2026
Everything is perfect
June 17, 2026
I had to pay exorbitant fees to place…
I had to pay exorbitant fees to place my order, and then I had to pay for the return.
June 17, 2026
Reply from SMALLABLE
Hello Laurence,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed by your experience.
Please note that customs duties and import fees for international orders are clearly indicated on our website before checkout, as they are determined by the destination country and are the responsibility of the recipient. Likewise, our return conditions, including any applicable return shipping costs, are detailed in our Terms and Conditions before a purchase is made.
We understand that these additional costs can be frustrating. To make the return process even easier for our customers, we are currently working on introducing prepaid return labels in more countries.
Thank you again for your feedback. If you ever have any questions before placing an order, our Customer Care team is always happy to help.
Best regards.
Smallable customer service
Since my review i have been contacted…
Since my review i have been contacted and promised a refund on the damaged items 😃
July 2, 2026
Unprompted review
Reply from SMALLABLE
Hello Linda,
Thank you for updating your review.
We are glad we were able to get in touch and find a solution. As promised, the refund for the damaged items has been arranged.
Thank you for your patience and understanding, and we hope to have the opportunity to provide you with a much better experience next time.
Best regards
Smallable customer service
Reply from SMALLABLE
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed by the return process. At the moment, return labels are not included by default, and the return procedure is explained in our return policy.
We understand that a prepaid return label would make the process much easier. That's why we are currently working on introducing prepaid return labels to improve the experience for all our customers.
Thank you again for your feedback—it helps us continue improving our service.
Best regards.
Smallable customer service
Its really not the company's fault
Its really not the company's fault, but the returns policy is quite cumbersome.
June 27, 2026
Reply from SMALLABLE
Hello Rhonda,
Thank you for your understanding and for taking the time to share your feedback.
We are sorry that you found the return process cumbersome.
We know how important it is for returns to be as simple as possible, and we are currently working on introducing prepaid return labels to make the experience smoother for all our customers.
We appreciate your feedback and hope to welcome you back to Smallable soon.
Best regards.
Smallable customer service
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