SmallRig Reviews 448

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 273 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their solid construction and excellent performance. Many find the accessories well-designed, durable, and effective for their camera needs, often exceeding expectations. The company's customer service is also highlighted for being helpful and responsive, especially when addressing issues like lost shipments or incorrect orders. However, some customers experienced significant delays in delivery and order processing, with some items not shipping for weeks. There were also complaints about unexpected import tariffs and duties, which sometimes made the overall price comparable to purchasing from local retailers like Amazon. A few reviewers also expressed dissatisfaction with the perceived cheap quality of some products, with items breaking down quickly.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising items like camera cages for... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the overall build... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising fast shipping, timely arrivals,... See more

Order

Customers had ambiguous experiences with order, with some reporting positive interactions and others facing... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the reasonable and affordable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

SmallRig makes camera accessories for cameras including the DJI OSMO ACTION 6. I ordered a slim battery charger for my camera and the USPS promptly lost/misdiliverd it's I never got it. I let SmallRig... See more

Company replied

Rated 5 out of 5 stars

The hand grip and thumb grip is of good quality and fits the X100 VI perfectly. The thumb grip does cover the AEL button slightly and it makes "back button focus" a little difficult. I could not fin... See more

Company replied

Rated 5 out of 5 stars

Very happy with the Desktop Macro Portrait Zoom Mini Light. It exceeded my expectations in terms of its quality and its performance. It's brighter than I thought it would be and the colour temperature... See more

Company replied

Rated 5 out of 5 stars

I have been looking for macro lighting for a while now. I purchased another competitors light system and I was not pleased with how they mounted to my camera hot shoe as well as basic functions, so I... See more

Company replied


Company details

  1. Photography Service

About SmallRig

Written by the company

Welcome to the story of SmallRig

Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true.

Visit Our Website For Support and Help

Contact info

View SmallRig's Latest Releases

SmallRig is always dedicated to empowering your creativity.

4.1

Great

TrustScore 4 out of 5

448 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great product!

Great product! It works great. Shipping was fast and it was packaged well.

March 1, 2026
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Reply from SmallRig

Thank you so much for your good review! We’re thrilled you loved our products and fast delivery. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!

Rated 5 out of 5 stars

This seems to be a very fine product

This seems to be a very fine product. Ordering was easy and delivery was prompt. I would happily buy from SmallRig again.

March 26, 2026
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Reply from SmallRig

Thank you for your wonderful review! We are delighted to read your kind words about our products. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 5 out of 5 stars

Quality from the start

Easy to find, well built, quality products at an affordable price—shipped to your studio or home in a timely fashion.

March 25, 2026
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Reply from SmallRig

We really appreciate you taking the time to share your positive experience. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!

Rated 5 out of 5 stars

Much better than the competition!

I originally bought a macro light from Adaptalux and the thing fell apart almost immediately. It was a pile of junk and a great disappointment. They never responded to my review or feedback.

With that said, I was reluctant to try another light, but I'd had good experiences with SmallRig previously. So, when I saw SmallRig's version, I decided to give it a try.

Not only was it more reasonably priced than Adaptalux, the build quality was 100 times better. It's solid, easy to use, and the battery life puts Adaptalux to shame. The color changing option is also a nice feature although, to be honest, I don't utilize it often.

Ordering was easy, delivery was prompt. All in all, a very good experience.

February 1, 2026
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Reply from SmallRig

Thank you for your wonderful review! We are delighted to read your kind words about our products. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 4 out of 5 stars
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Reply from SmallRig

Thank you for your feedback! We're glad to hear that you are satisfied with your order.
We appreciate your patience and will actively work on improving our delivery services to ensure a better experience in the future.
Thank you once again for your valuable input!

Rated 5 out of 5 stars

Everything about Small Rig is a Big Rig…

Everything about Small Rig is a Big Rig Deal! Love their products and the quality designs they have.

March 20, 2026
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Reply from SmallRig

Thank you so much for your good review! We’re thrilled you loved our products and quality designs. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!

Rated 2 out of 5 stars

Not multifunctional as promised

As easy as it is to use, it did not meet the multifunctional use that ordered it specifically for.

February 8, 2026
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Reply from SmallRig

Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.

Rated 5 out of 5 stars

Well made

Editing my earlier review, Smallrig resolved the issue.

Cage itself is well engineered and fits well. It's in line with other SmallRig cages. No complaints.

February 2, 2026
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Reply from SmallRig

We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.

Rated 4 out of 5 stars

I love this tripod

My tripod was delivered on time and there was no assembly required. I really love it because it's so easy to set up and take down. It's pretty heavy, heavier than my old tripod but other than that I love it!

March 7, 2026
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Reply from SmallRig

Thank you for your wonderful review! We are delighted to read your kind words about our products. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 5 out of 5 stars

Smallrig products are consistently well…

Smallrig products are consistently well built and dependable. I did have an issue when my recent purchase of the "ImageGrip" side handle arrived with a defective rotation lock. I returned it and was immediately shipped a replacement.
I definitely think the lock release button on this item (#5242) should be redesigned to be easier on the user's thumb. Also, having it push forward to release (instead of squeezing toward the palm) would be a welcome change.

March 26, 2026
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Reply from SmallRig

Thank you for your valuable feedback and for your kind words about our products. We appreciate your support!
We are sorry to hear about the issue with the rotation lock on your recent purchase of the ImageGrip side handle (#5242). We're glad to know that the replacement was shipped promptly.
Your suggestions regarding the lock release button are very insightful. We will certainly pass your feedback on to the relevant department for consideration.
Thank you once again for your thoughtful evaluation!

Rated 5 out of 5 stars

I absolutely love it he quality of this…

I absolutely love it he quality of this handle. It's perfect. I'm actually ordering another one soon.

March 20, 2026
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Reply from SmallRig

Thank you for your wonderful review! We are delighted to read your kind words about our products. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 4 out of 5 stars

I honestly haven’t taken it out yet but…

I honestly haven’t taken it out yet but I have opened it and set it up so it looks and feels great it will be 5 star when I get a chance to fully try it out

March 26, 2026
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Reply from SmallRig

We really appreciate you taking the time to share your positive experience. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!

Rated 5 out of 5 stars

Order came on time

Order came on time. wasn't delayed. I was very excited to receive my cage for my Sony A9iii.

March 2, 2026
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Reply from SmallRig

Thank you so much for your good review! We’re thrilled you loved our products and fast delivery. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!

Rated 1 out of 5 stars

Only one start i’ll never receive my…

Only one start i’ll never receive my order yet

March 26, 2026
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Reply from SmallRig

Thanks for flagging this. We're sorry to hear about the issue and want to help fix it right away. We've just sent you an email to get the details. Please check your inbox so we can assist you personally.

Rated 5 out of 5 stars

The Best!

Smallrig was very helpful and is a great company who stands behind their products and appreciates their customers.

March 7, 2026
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Reply from SmallRig

Thank you for your wonderful review! Our entire team is delighted to read your kind words about your great experience with us. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 5 out of 5 stars

Good communication and product

Good communication and product

March 7, 2026
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Reply from SmallRig

Thank you for your wonderful review! We are delighted to read your kind words about support and products. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 5 out of 5 stars

Good communications

Everything I purchased was provided, no out of stock items were listed. Postage and communications was very good, I knew when the items were on their way and when they would arrive.

March 6, 2026
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Reply from SmallRig

We really appreciate you taking the time to share your positive experience. It’s great to hear our fast delivery met your expectations. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!

Rated 5 out of 5 stars

Great products and service.

Great products and service.

March 10, 2026
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Reply from SmallRig

Thank you for your wonderful review! We are delighted to read your kind words about service and products. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!

Rated 5 out of 5 stars

Thank you for the fast delivery and for…

Thank you for the fast delivery and for your very good system.

March 11, 2026
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Reply from SmallRig

Thank you so much for your good review! We’re thrilled you loved our fast delivery and system. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Quality product looking forward to…

Quality product looking forward to using this.

March 5, 2026
SmallRig logo

Reply from SmallRig

We really appreciate you taking the time to share your positive experience. It’s great to hear our products met your expectations. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!

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