Smart Clinic Reviews 

713
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and clinicians for being exceptionally kind, understanding, and patient, creating a truly supportive and judgment-free environment during appointments. Reviewers often mention feeling genuinely listened to and put completely at ease throughout the entire review process. People also highlight the remarkable efficiency of the service, noting that comprehensive reports are delivered very quickly and the digital platform is extremely user-friendly. Reviewers consistently appreciate how seamless, straightforward, and well-organized the entire procedure is from start to finish. Consumers note that everything is explained clearly, taking all the stress out of occupational health screenings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that reviewers felt comfortable,... See more

Service

Consumers find satisfaction in the professional service, highlighting that assessments are conducted with... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are exceptionally empathetic,... See more

User experience

Clients share positive opinions on user experience, highlighting how simple and efficient the entire process... See more

Response time

Customers expressed great satisfaction regarding the rapid response times and efficient scheduling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was lovely to face time somebody from the comforts of home.The appointment was made and so easy to join the online face to face chat.The questions were asked about my questionnaire that I filled i... See more

Rated 5 out of 5 stars

I had a really positive experience with Smart Clinic for my occupational health review. Right from the start, I felt like I was in safe hands. What stood out most was how much I felt truly heard. The... See more

Company replied

Rated 5 out of 5 stars

I was recently referred to smart clinic by my employer and I was nervous having never been through this process before. The lady I spoke to was amazing and a pleasure to speak to. She put me at ease a... See more

Company replied

Rated 5 out of 5 stars

Right from the start, Smart Clinic made everything so simple and straightforward. Every correspondence was clear and easy to follow. Bronwyn made me feel listened to on both my appointments and showe... See more

Company replied


Company details

  1. Occupational Health Service
  2. also in
  3. Health Consultant
  4. Wellness Program

Written by the company

Occupational health and corporate wellbeing to organisations around the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

713 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(713)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

The company were professional at all times

The company were professional at all times. Links were provided in a timely manner and were easy to follow. The interview was conducted in a very professional manner and the interviewer put me at my ease. I would highly recommend Smart Clinic services.

July 30, 2026
Unprompted review
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Reply from Smart Clinic

Thank you so much :)

Rated 5 out of 5 stars

Good listeners

Good listeners , took their time to understand your problems and what you needed

August 1, 2026
Unprompted review
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Reply from Smart Clinic

Thank you, that's very kind :)

Rated 5 out of 5 stars

can highly recommend smart clinic

can highly recommend smart clinic, it was not intense as some questionnaires and it was straight forward to fill in

July 31, 2026
Unprompted review
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Reply from Smart Clinic

Thank you :)

Rated 5 out of 5 stars

Great Service, Diane. Thank you!

This was my first time using this service and I was pleasantly surprised how professional and personable my assessor Diana was. She made this as pleasant as this can be, she was very understanding to my conditions and very knowledgeable. Diana covered all of the things that I needed, some I did not even know were available, Diana listened to me without judgement and managed my expectations and did not over promise on anything. Thank you.

July 30, 2026
Unprompted review
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Reply from Smart Clinic

Thank you, we'll share your feedback with Diane :)

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Rated 5 out of 5 stars

simple, efficient, effective and an engaging human experience

I've never been involved in this semi-automated and online experience before for conducting a pre-employment health screening service, so was very interested to see how it works as an employee. I was most impressed with the technical and online aspect of the service. Very fast and efficient, with no glitches and sensible level of questions and simple and relevant ways to answer. And the final interview was extremely professional, human and highly engaging. Not a "tick box" way of working, but a good one to one experience between professionals. Great service and I'll sing your praises in the future. Thanks again for making this simple, efficient, effective and an engaging human experience.

July 30, 2026
Unprompted review
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Reply from Smart Clinic

That's very kind thank you, exactly what we strive for!

Rated 5 out of 5 stars

Very professional

Kate did my OH assessment. She was very kind, thorough and certainly knows her stuff. An excellent professional. Thank you Kate!

July 29, 2026
Unprompted review
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Reply from Smart Clinic

Thank you, we will pass your feedback through to Kate :)

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Rated 5 out of 5 stars

The clinician i spoke to Anita was…

The clinician i spoke to Anita was professional but so caring and understanding. She helped me through the process allowing me to have a voice..thank you.

July 27, 2026
Unprompted review
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Reply from Smart Clinic

Thank you, 'Nita will be really pleased to see this. :)

Rated 5 out of 5 stars

I had an pre-placement screening with…

I had an pre-placement screening with Smart Clinic ahead of starting a new job. I was very impressed with how the clinician took time to fully understand my medical condition, without judgement. The clinician also took the time to listen to my role and the work environment to fully understand if any reasonable adjustments were needed. The report was clear, concise and fair.

July 28, 2026
Unprompted review
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Reply from Smart Clinic

Thank you for the kind feedback :)

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Rated 5 out of 5 stars

Great Experience

Great Experience, the process was seamless and everything was simple and easy to navigate.

July 28, 2026
Unprompted review
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Reply from Smart Clinic

Thank you :)

Rated 5 out of 5 stars

They were very thorough and fast

They were very thorough and fast. They made sure my information was respected and kept safe. They always asked for my consent. It was a simple and easy process to get all the relevant documents and information sorted for my new employer.

July 28, 2026
Unprompted review
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Reply from Smart Clinic

Thank you for the nice feedback :)

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Rated 5 out of 5 stars

Excellent

Clear, easy to follow questions , prompt responses

July 27, 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

Thank you :)

Rated 5 out of 5 stars

Sympathetic and understanding.

The lady I spoke to was very through and understanding throughout my consultation.
Report arrived promptly and was accurate.

July 22, 2026
Unprompted review
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Reply from Smart Clinic

Thank you :)

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