Smart Clinic Reviews 

713
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and clinicians for being exceptionally kind, understanding, and patient, creating a truly supportive and judgment-free environment during appointments. Reviewers often mention feeling genuinely listened to and put completely at ease throughout the entire review process. People also highlight the remarkable efficiency of the service, noting that comprehensive reports are delivered very quickly and the digital platform is extremely user-friendly. Reviewers consistently appreciate how seamless, straightforward, and well-organized the entire procedure is from start to finish. Consumers note that everything is explained clearly, taking all the stress out of occupational health screenings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that reviewers felt comfortable,... See more

Service

Consumers find satisfaction in the professional service, highlighting that assessments are conducted with... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are exceptionally empathetic,... See more

User experience

Clients share positive opinions on user experience, highlighting how simple and efficient the entire process... See more

Response time

Customers expressed great satisfaction regarding the rapid response times and efficient scheduling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was lovely to face time somebody from the comforts of home.The appointment was made and so easy to join the online face to face chat.The questions were asked about my questionnaire that I filled i... See more

Rated 5 out of 5 stars

I had a really positive experience with Smart Clinic for my occupational health review. Right from the start, I felt like I was in safe hands. What stood out most was how much I felt truly heard. The... See more

Company replied

Rated 5 out of 5 stars

I was recently referred to smart clinic by my employer and I was nervous having never been through this process before. The lady I spoke to was amazing and a pleasure to speak to. She put me at ease a... See more

Company replied

Rated 5 out of 5 stars

Right from the start, Smart Clinic made everything so simple and straightforward. Every correspondence was clear and easy to follow. Bronwyn made me feel listened to on both my appointments and showe... See more

Company replied


Company details

  1. Occupational Health Service
  2. also in
  3. Health Consultant
  4. Wellness Program

Written by the company

Occupational health and corporate wellbeing to organisations around the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

713 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(713)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

Caring

Caring, knowledgably, very friendly. Would not hesitate to recommend these people - they work with you to come up with ways to help you

August 17, 2026
Unprompted review
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Reply from Smart Clinic

Thank you :)

Rated 5 out of 5 stars

Occupational health specialist was…

Occupational health specialist was good. Empathetic and realistic at same time. Very knowledgeable about all my conditions so lots of understanding. Found it helpful. Like the WhatsApp service. Very efficient way to do things. Report was good and balanced and done quickly. Good service all round.

August 14, 2026
Unprompted review
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Reply from Smart Clinic

Thank you so much for the positive feedback :)

Rated 5 out of 5 stars

Very punctual

Very punctual, straight to the point and understanding of the situation,and fast responses to what next steps were to be followed

August 14, 2026
Unprompted review
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Reply from Smart Clinic

Thank you! :)

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Rated 5 out of 5 stars

Professional and helpful

Work referred me after I had a broken foot. Very professional and had sensible instructions regarding my return to work. Quick to sort out appointment and report. I was unsure whether I wanted to be referred to occupational health but glad I was.

August 13, 2026
Unprompted review
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Reply from Smart Clinic

Thank you :)

Rated 5 out of 5 stars

I had an Occupational health review…

I had an Occupational health review with Smart Clinic and Diane Forrester treated me with the utmost respect. She was extremely helpful and supportive. I would highly recommend Smart Clinic.

August 11, 2026
Unprompted review
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Reply from Smart Clinic

Thank you so much for your feedback about Diane :)

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Rated 5 out of 5 stars

I spoke with a wonderful woman called…

I spoke with a wonderful woman called Lynsey, she made me feel so at ease and comfortable and made me feel I was in a safe space to talk. I felt listened to for the first time ever by someone in the medical field. It didn’t feel fake I was never spoken over or asked another question while still answering a question. She was absolutely amazing if you can book in with her I would 100% recommend her I really would. (I’m sure all the rest are great to if she’s the standard they are going by) thank you so much. I appreciate you and thank you for listening to me.

August 12, 2026
Unprompted review
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Reply from Smart Clinic

Thank you so much :)

Rated 5 out of 5 stars

MSK assessment

Richard was very informative and helpful about pre and post op care he was very reassuring.

August 12, 2026
Unprompted review
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Reply from Smart Clinic

Thank you! :)

Rated 5 out of 5 stars

Evelyn the occupational health advisor…

Evelyn the occupational health advisor was very calm and professional and the questions she asked were very relevant, she made me feel like she understood my problems and it made me feel reassured

August 12, 2026
Unprompted review
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Reply from Smart Clinic

Thank you :)

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Rated 5 out of 5 stars

A stress free experience.

My correspondent/Nurse, Terri, was very helpful.

The use of WhatsApp is extremely quick and easy. I would advise more companies to follow Smartclinic’s example.

August 11, 2026
Unprompted review
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Reply from Smart Clinic

Thank you for your kind feedback :)

Rated 5 out of 5 stars

I had a really positive experience with Dr Harris

I had a really positive experience with Dr. Harris during my Occupational Health assessment at Smart Clinic. He was incredibly empathetic, understanding, and made me feel comfortable discussing what I've been struggling with. I never felt judged or rushed, and he took the time to genuinely listen to my concerns.

The report he produced reflected our conversation accurately and thoughtfully, highlighting the key issues and providing helpful recommendations. It was clear that he wanted to understand my situation and support me in finding the best way forward.

I'm very grateful for his professionalism, kindness, and compassionate approach. Thank you, Dr. Harris, and Smart Clinic, for providing such a positive experience.

August 5, 2026
Unprompted review
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Rated 5 out of 5 stars

The advisor was amazing

The advisor was amazing, I couldn't have asked for a more professional and friendly person to talk to.
They made it so easy for me to talk about the issues I'm facing and made me feel heard.
Thank you so much

August 5, 2026
Unprompted review

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