We used Smart currency exchange to transfer our money to Italy to complete our house purchase. Matt has been really helpful and we would definitely recommend Smart Currency Exchange to anyone sending... See more
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1 Lyric Square, Hammersmith, W6 0NB, London, United Kingdom
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We have just sold our apartment in Spain & our estate agent Mikhaila from Riviera Rentals recommended we talk to Sonia atSmart Currency exchange. Sonia , in turn put us through to Alistair Archbold who works from the London office . Alistair was very helpful from the start & explained the process to us . He kept us updated with the exchange rates & kept in daily contact with us on how the market was going . Alistair was very professional and helpful from beginning to end of our money transfer . We would strongly recommend to everyone we know to use Smart Currency Exchange , thank you again to Sonia & Sashlin at the Calahonda office but most importantly to Alistair Archbold for his constant reassurance making the process very easy . David & Rosemarie Snow.

Reply from Smart Currency Exchange
Fantastic experience, immediate service with fast and secure payment and a great rate. Will definitely use again 😁

Reply from Smart Currency Exchange
Smart Currency exchanges were involved in the money side of our property in France for over 12 months. They were very helpful from the start, gave good advice and called back every time on schedule. Their advice was advisory and not pushy. Would highly recommend them, particularly if you want to get a great deal now, but action it later on.

Reply from Smart Currency Exchange
Reassuring Aaron from the start. Kept updated, brilliant communication, swift simple procedure. Would use him again...and of course yourselves

Reply from Smart Currency Exchange
Reassuring and made the entire process easy to understand without any complications

Reply from Smart Currency Exchange
Have been using Smart for years now, but recently had to set up a new account and they couldn’t have made it easier for me, Super helpful folks that patiently talked me through every step.
The Portal is easy to use and the combination of passwords and 2FA keep my account secure.

Reply from Smart Currency Exchange
They were in touch as soon as I registered. Had a later welcome call after sending me relevant information. Call was helpful. Transferring money was straightforward, money was in my Spanish account within a few hours.

Reply from Smart Currency Exchange

Reply from Smart Currency Exchange
Great customer service and simple online transfer set up etc.

Reply from Smart Currency Exchange
I'm not good at putting my money in someone else's hands but throughout my experience I felt nothing but confidence.
Clear guidance from people good to talk to and a service which was first class. My pounds in England arrived as euros in my French bank in hours. So smooth.

Reply from Smart Currency Exchange
Though the persons I interacted with were friendly, the company refused to transfer my funds which then had to be returned to an account in my name. This caused all sorts of delays, hassle and stress. This company was recommended for easy currency exchanges - not for me 😒

Reply from Smart Currency Exchange
I wanted to transfer a large sum to purchase a property abroad. This company was recommended by a friend as it doesn't charge fees.
The exchanges rate wasn't the best but I was assured the service would make it for it and its secure and trusted.
Call backs were scheduled and made on time. All very friendly.
The service was OK until I found a few other big companies offering much better exchange rates - savings of £1000 per £100,000 exchanged.
Communications about potentially cancelling the planned transactions have only been made via email - no calls made by the company.
Service is OK but not outstanding and there are better rates even after fees have been added.

Reply from Smart Currency Exchange
I was under the impression my wire transfer would be to a US bank. However, it was to a USD account in the UK. Consequently the wire transfer charge from by bank was double. I won’t be using Smart Currency in the future.

Reply from Smart Currency Exchange
Constant contact with my account manager, there to advise me whenever I needed him.

Reply from Smart Currency Exchange
Smart Currency Exchange is an excellent company. I did lots of research and called several companies before proceeding with them.
My account manager Callum has been fantastic. He is very responsive, efficient, provides clear support and is very helpful. I really appreciate his guidance during this process, as it was my first time dealing with exchange rates. I also secured a very competitive rate.
I strongly recommend Callum and Smart Currency Exchange to everyone.

Reply from Smart Currency Exchange
Great service - Arron was extremely helpful and knowledgable, Many thanks.

Reply from Smart Currency Exchange
Very happy
Excellent service and very helpful by telephone. Will recommend

Reply from Smart Currency Exchange
As a first time Customer, i felt pressure to comply with instructions, however confidence came with time
Thanks

Reply from Smart Currency Exchange
Prompt service, precise and I felt trust from Rhys who set up my account. Funds hit my account early tge following day.
I will definitely carry on doing business with this excellent service.

Reply from Smart Currency Exchange
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