Smartdriverclub Insurance Reviews 

532
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY AT ANY COST Cancelled 18 year old sons policy for ‘apparent device not recording’ … had email saying ‘great score’ …. next email cancelled policy … rang to find out they ha... See more

Rated 1 out of 5 stars

Avoid always. Been trying to get hold of them all day with no use, they messaged to say my device isn’t reporting. So I tried to ring. No answer. Now they’ve cancelled my policy. Still won’t answer... See more

Rated 1 out of 5 stars

Where do they get this excellent rating? This insurance is useless, they don't answer phone, not answer email back. They are really getting on my nerve! Yo call for claim or discuss any issue they... See more

Rated 5 out of 5 stars

Being conscious of the ODB port plug in device makes you constantly moderate your driving until it become second nature. The reports sent out are very useful to show your progress. The only gripe... See more

Company replied

Company details

  1. Insurance Agency

Information provided by various external sources

Car Insurance with a difference. With Smartdriverclub Insurance you get services like 24/7 crash assistance, theft tracking and up to 40% renewal discount if you drive well.


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3.0

Average

TrustScore 3 out of 5

532 reviews

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3.0

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(532)

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Rated 5 out of 5 stars

My experience has been excellent

My experience has been excellent. I don’t normally review but in this instance I am happy to post. I would recommend to all careful and competent drivers. Only downside for me is the 0500 curfew that can occasionally be inconvenient for my work but is negated by the low cost of the policy.

February 9, 2021
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Reply from Smartdriverclub Insurance

Thank you for the excellent review, Alan! The Smartdriver Team

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Rated 2 out of 5 stars

Black box company

Cancelled within a few days once I was sent a tracker type thing, I honestly didn’t realise it was a black box company. I’m 37 and no way am I been tracked on how I drive to what I pay insurance maybe good for a much younger driver or new driver
They refunded me as soon as they received the smart tracker back (send this recorded delivery)
Although it was all a bit of mess on when they could of stated on the comparison sites that’s the type of company they are
I didn’t realise because they where round about the same price as other insurers if they were massively cheaper I’d or realised
I’m with a cheaper insurer now no tracker

February 7, 2021
Unprompted review
Rated 1 out of 5 stars

A cheat of a company

A cheat of a company, I insured my car and cancelled within 3days and I wasn't refunded my deposit or any of it. £109.70 just like that. Extremely bad customer service. Please don't do business with this company. They are crooks.

February 1, 2021
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Reply from Smartdriverclub Insurance

Thank you for taking the time to leave a review, Ope. I will make sure that this is passed over to the service team to be looked into. The Smartdriver Team

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Rated 1 out of 5 stars

Cancel within 10 days and they charge…

Cancel within 10 days and they charge 80 quid. Terms say no curfew but there is at night time for late night key workers. Disgraceful company.

January 25, 2021
Unprompted review
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Reply from Smartdriverclub Insurance

Thank you for taking the time to leave a review, Karen. If you can email the details of your query to service@SDCI.co.uk we will make sure that this is fully investigated.

The Smartdriver Team

Rated 1 out of 5 stars

I got an email saying thank you for…

I got an email saying thank you for renewing? I called up and canceled my insurance and had a letter so say it was canceled? why am i getting emails saying its renewed.

January 20, 2021
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Reply from Smartdriverclub Insurance

Thank you for taking the time to leave a review, Chelsea. I will make sure that this is passed over to the service team to be looked into. The Smartdriver Team

Rated 5 out of 5 stars

Been with smart driver club for 3 years…

Been with smart driver club for 3 years now, renewals always come out cheaper than other insurers when I do a comparison.

App makes it really easy to keep track of documents.

January 20, 2021
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Reply from Smartdriverclub Insurance

Thanks for the superb review, Callie! The Smartdriver Team

Rated 4 out of 5 stars

Cheapest renewal but stick to the Speed Limit

Driving with the 'black box' takes a bit of getting used to as sticking to the speed limit is harder than you might think - but I guess that is the point! It has definitely made me a safer driver and I would recommend SmartDriverClub as an insurer. After a year of driving I had a 40% discount on renewal which gave easily the cheapest renewal quote although not by as much as I imagined (about £90 on the next cheapest). I have just renewed my insurance with them for the 3rd year.

January 20, 2021
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Reply from Smartdriverclub Insurance

Thanks for the superb review, Jeff! The Smartdriver Team

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Rated 4 out of 5 stars

Always helpful

The team are helpful and made the renewal process and making changes to my policy easy

January 19, 2021
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Reply from Smartdriverclub Insurance

Thanks for the fab 4 stars! The Smartdriver Team

Rated 5 out of 5 stars

Good swift responses

Good swift responses

Very helpful and knowledgeable staff

January 19, 2021
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Reply from Smartdriverclub Insurance

Thanks, Ibrahim, for the incredible review! The Smart Driver Team

Rated 5 out of 5 stars

Excellent customer service only left…

Excellent customer service only left after 2 years as they don't do fully comprehensive insurance.

January 19, 2021
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Reply from Smartdriverclub Insurance

Thank you, Mandy, for the great review! The Smartdriver Team

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Rated 5 out of 5 stars

Excellent company

Excellent company, at renewal insurance was almost halved. Great customer service team.

January 19, 2021
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Reply from Smartdriverclub Insurance

Thank you for the fab 5 stars! The Smartdriver Team

Rated 5 out of 5 stars

QUICK

QUICK, EASY, GOOD COMMUNICATION.

January 14, 2021
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Reply from Smartdriverclub Insurance

Thank you for the excellent review, Helen! The Smart Driver Team

Rated 5 out of 5 stars

Never any problems

Never any problems. My insurance dropped dramatically after my first year. Very happy.

January 13, 2021
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Reply from Smartdriverclub Insurance

Thank you for the brilliant review! The Smart Driver Team

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Rated 5 out of 5 stars

Discount given when using the black box.

I don't like to be monitored, but I had no choice. Prices are going up every year.
With the black box I get a bit of discount if I watch my speed.

January 12, 2021
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Reply from Smartdriverclub Insurance

Thank you for your review, Alfred. The Smart Driver Team

Rated 5 out of 5 stars

Mr..

Very good !!!

January 5, 2021
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Reply from Smartdriverclub Insurance

Thank you, Selyami, for the great review review! The Smartdriver team

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