Smartdriverclub Insurance Reviews 

532
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY AT ANY COST Cancelled 18 year old sons policy for ‘apparent device not recording’ … had email saying ‘great score’ …. next email cancelled policy … rang to find out they ha... See more

Rated 1 out of 5 stars

Avoid always. Been trying to get hold of them all day with no use, they messaged to say my device isn’t reporting. So I tried to ring. No answer. Now they’ve cancelled my policy. Still won’t answer... See more

Rated 1 out of 5 stars

Where do they get this excellent rating? This insurance is useless, they don't answer phone, not answer email back. They are really getting on my nerve! Yo call for claim or discuss any issue they... See more

Rated 5 out of 5 stars

Being conscious of the ODB port plug in device makes you constantly moderate your driving until it become second nature. The reports sent out are very useful to show your progress. The only gripe... See more

Company replied

Company details

  1. Insurance Agency

Information provided by various external sources

Car Insurance with a difference. With Smartdriverclub Insurance you get services like 24/7 crash assistance, theft tracking and up to 40% renewal discount if you drive well.


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3.0

Average

TrustScore 3 out of 5

532 reviews

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3.0

All reviews

(532)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Great for tracking your journeys and…

Great for tracking your journeys and how much petrol your using due to usb no restitutions, easy to speak to someone. Would recommend. Jen

March 29, 2021
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Reply from Smartdriverclub Insurance

Thank you for the fab review, Hamza! The Smartdriver Team

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Rated 5 out of 5 stars

Reliable and efficient

Reliable and efficient and the black box does keep the insurance costs dow.

March 28, 2021
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Reply from Smartdriverclub Insurance

Thank you, Miss Songul, for the fab 5 star review. The Smartdriver Team

Rated 1 out of 5 stars

AWFULLLLLLL

AWFULLLLLLL, I know how the trackers work as we use them on company cars and we also have similar issues (all the time). Told me I was going over 90mph when I dont think ive ever been over 80 in a car. Constantly being told my black box is unplugged even though the car isnt being driven as i was on furlough.

March 25, 2021
Unprompted review
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Reply from Smartdriverclub Insurance

Thank you for taking the time to leave a review, Tyler. If you can email the details of your query to service@SDCI.co.uk, we will make sure that this is fully investigated.

The Smartdriver Team

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Rated 2 out of 5 stars

Even when we cancel the renewal they…

Even when we cancel the renewal they take unauthorised funds

March 25, 2021
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Reply from Smartdriverclub Insurance

Thank you for taking the time to leave a review, Gurkan. Apologies for any inconvenience caused, I will pass this over to the service team to be looked into.

The Smartdriver Team

Rated 1 out of 5 stars

They haven't insured by car with DVLA (even though I've paid!)

I've been rang by VW who I lease my car from to tell me that my car isn't insured and will be repossessed in 19 days - even though I have apparently been insured with SDCI since last October and have policy documents to prove it! Checked on askMID.com and it says I'm not insured! I flagged this as an issue almost a month ago and they said they would sort it and haven't, rang again today and they said they would try again, with zero urgency.

March 24, 2021
Unprompted review
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Reply from Smartdriverclub Insurance

Thank you for taking the time to leave a review, Natalie.

I do apologise for any inconvenience caused. I will make sure that this is passed over to the management team to be looked fully investigated.

The Smartdriver Team

Rated 4 out of 5 stars

not bad company

not bad company. They increased the premium every year so left eventually. No negotiation on the premium as they do not have control of this. They said that they need to speak with underwriter.

March 24, 2021
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Reply from Smartdriverclub Insurance

Thank for taking the time to leave a review, I do apologise that you felt you had to leave us but it's good to hear that we are not a bad company.

As you rightly said, we do not have control over the premiums I'm afraid as the increases are based on a number of different factors that are available only to the underwriters.

If you would like to discuss the increase further, please do not hesitate to contact us.

The Smartdriver Team

Rated 5 out of 5 stars

Very informative..

Very informative.., helpful

March 24, 2021
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Reply from Smartdriverclub Insurance

Thank you, Matt, for the marvellous review! The Smartdriver Team

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Rated 5 out of 5 stars

Good service

Good service, fair premiums based on quality of your driving

March 17, 2021
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Reply from Smartdriverclub Insurance

Thank you for the wonderful review, Wallace! The Smartdriver Team

Rated 3 out of 5 stars

the instructions that came with the tag…

the instructions that came with the tag was not very clear on what to do with name driver signing up and ive been asked multiple times to send pictures of car but they will not upload.

March 17, 2021
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Reply from Smartdriverclub Insurance

Thank you for taking the time to leave a review, Brandon. I do apologise you have had some issues recently. I will make sure that this is passed to the service team to be looked into.

The Smartdriver Team

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Rated 5 out of 5 stars

Good

Good service

March 10, 2021
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Reply from Smartdriverclub Insurance

Thank you for the great review, Richard! The Smartdriver Team

Rated 5 out of 5 stars

No problem great service easy to get…

No problem great service easy to get hold of customer service no problem with my box been 2 years going on 3 with them and every year i get my discount

March 9, 2021
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Reply from Smartdriverclub Insurance

Thank you for the super review, Sav! The Smartdriver Team

Rated 1 out of 5 stars

Requested my money back and was told…

Requested my money back and was told not until 21 days although this request will leave me short for my insurance / new policy

March 2, 2021
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Reply from Smartdriverclub Insurance

Thank you for taking the time to leave a review, Jason. I will make sure that this is passed over to the service team to be looked into. The Smartdriver Team

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Rated 1 out of 5 stars

Policy invades your privacy

I am a named driver on my wife’s policy and have my own vehicle which I drive daily. Despite only being a named driver they still expect to follow my every move 24/7. They need to develop better software that can identify when you are in the car covered by the policy as what I do outside of the vehicle is simply my own business and none of theirs. I’m becoming extremely annoyed at the constant emails telling me to allow the app access to my location. SDC if you read this can you explain why you need to know I’m in the toilet?

March 2, 2021
Unprompted review
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Reply from Smartdriverclub Insurance

Thank you for taking the time to leave a review, Andrew. I do apologise for any inconvenience caused. I will make sure that this is passed over to the service team to be looked into. The Smartdriver Team

Rated 3 out of 5 stars

Simple service - but didn’t reset score upon renewal?

Always been easy and straightforward to use. Was a little sceptical because of other negative reviews but haven’t had any major problems so far. Prices have always been lower than any other insurer. Although I renewed and my score didn’t reset which i assumed would happen? I do a lot of motorway driving and so it flags as speeding because max speed is limited to 70 which is a little frustrating..

February 18, 2021
Unprompted review
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Reply from Smartdriverclub Insurance

Thank you for taking the time to leave a review. If you can email the details of your query to service@SDCI.co.uk we will make sure that this is fully investigated.

The Smartdriver Team

Rated 5 out of 5 stars

I give you 5 star you doing good but…

I give you 5 star you doing good but not for me because I am lorry driver and drive UK to Europe. Coming back sometime late night you not allowed drive night time. Second I am not good read and writings I used smart phone but use only for social media. I not understand your App. You give me warning cancel my policy. I don’t know what I do .

February 10, 2021
Unprompted review
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Reply from Smartdriverclub Insurance

Thank you for the 5 star review, Sarbjit.

I will pass this over to the allow a member of the team to look into this and contact you to confirm the details. Apologies for the delayed response.

The Smartdriver Team

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