Fast, Helpful and Excellent service every time! We have used Smart Hospitality supplies for all our menu requirements over the last 3 years. The menu's are very good quality and have been key to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are extremely happy with the service that we received from Smart Hospitality. Our enquiry was dealt with very efficiently and all our questions were answered promptly. The finished goods arriv... See more
Company replied
I have used these guys for many years. Unfortunately my latest order from start to finish was disappointing from a customer service point of view. Errors in printing (not completely their fault) bu... See more
Company replied
At B3 Designers we have used Smart Marketing services for a few projects. It always has been easy to customise any product and the lead times have always been respected. The team is really respon... See more
Company details
Information provided by various external sources
The UK’s leading name is Hospitality Products and Supplies, Restaurant, Bar, Table Top Presentation, Hotel Guest Room, Venue Marketing & Promotional Items. In addition we are the trusted name in the supply of Back Of House Equipment, Kitchen Equipment, Cleaning & Disposables, Furniture and much more.
Contact info
138 Abbey Foregate, SY2 6AP, Shrewsbury, United Kingdom
- 01743 465 301
- hello@smartuk.net
- www.smartuk.net
3.8
Great
194 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing and bespoke service
Absolutely amazing and bespoke service! Would use them again. I agree that depending on what you chose the price can appear a bit steep, but for the service and quality I'm more than happy to pay that money.
I was looking for a guest book that is a bit different to what you usually encounter in hospitality and looking at what they had available (and knowing my taste) I knew I had to go for the wooden option, which probably turned out to be one of the dearer options anyway.
Gretchen was my guide throughout choosing the right guest book, material, design, size... you name it. She's always been very prompt and professional with her responses and has taken a lot of time to advise me, making sure that I'd be happy with the end result. And gosh am I happy with it! So far a lot of people have commented how unusual and professional it looks, totally fitting into our overall theme.
I'm so glad I've chosen them and would always recommend them.
March 15, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Rica,
Thank you so much for your positive and detailed review! We're so happy to hear that you were pleased with the service that you received from Gretchen, and that you've had such great feedback about your menus. We hope to work with you again in future!
Advertisement
Great service
March 6, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Ash, thank you for your review, we're pleased you were happy with the service!
Great helpful staff
February 25, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Thank you Michael!
Gretchen was ace and could not have…
Gretchen was ace and could not have been anymore helpful.
February 25, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Thank you so much for the kind review!
Excellent service and follow up on my…
Excellent service and follow up on my order. Now all set and ready to throw our first afternoontea here in Norway, on my daughters 25th anniversary.
January 29, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Ellen, thank you so much for your review! We hope the afternoon tea goes well - sending our best wishes to your daughter!
Advertisement
Great Quality Products Highly Recommended.
Fantastic and friendly customer service, fast delivery and great quality. Highly recommended.
January 24, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Ben, thank you so much for the review! Gretchen is happy to hear you're so pleased!
Our experiance was very good
Our experiance was very good, profesional and also very friendly.
Gretchen was Wanderful and she handle the whole order process really well.
January 18, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Thank you very much Ionlandin for your review! Gretchen is very happy to hear that you were pleased with your experience!
Quality products
Very thorough even though there were lots of changes through the process. Got what we wanted and great quality.
January 14, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Darren, thank you so much for the review!
Really excellent service.
I thought Smart Hospitality were great. Trustworthy, communicative and patient - we would definitely use them again!
January 11, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi John, many thanks for your review, we're happy to hear you're so pleased with the service! We look forward to working with you again soon.
Advertisement
Menu and Drink covers for SipWestDidsbury
Fabulous customer service with a very professional finished product!
January 10, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Thank you very much for your lovely review!
Gretchen was amazing
Gretchen was amazing, supportive and patient. She sent me several samples to help we realise the image I had in my head. The Finished item is better than I cover have ever imagined. Thank you.
January 9, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Laura,
We're so pleased to hear that you were happy with the service and the finished product! Thank you for sharing your feedback!
I'm very pleased with everything
I'm very pleased with everything.
Fast administration, trusty partner.
I recommend to everyone!
Thanks!
January 7, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Norbert,
Thank you so much for the kind review, we really appreciate you taking the time and Dixie is happy you're pleased with the service!
Charlie is amazing
Charlie is amazing, really helpful and super fast at getting our menu’s designed and we absolutly love them thank you.
January 4, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hello,
Thank you so much for taking the time to review us - we're so happy you're pleased and we're lucky to have Charlie as a part of our team!
Advertisement
Highly recommend Smart Hospitality - 5*
Highly recommend Smart Hospitality. From start to finish Charley, our account manager made the process a breeze and was extremely helpful when answering all of my many questions on the different products they offer and materials. She went above and beyond to make sure we were happy every step of the way and the finished products are simply amazing. Excellent customer service, thank you!
January 4, 2019
Unprompted review
Reply from Smart Hospitality Supplies
Hi Angie,
Thank you so much for the extremely positive and lovely review! Charlie is pleased that you are happy with the service and we look forward to working with you more in future.
Product shown on website was not…
Product shown on website was not available. Apart from that, service was excellent.
December 28, 2018
Unprompted review
Reply from Smart Hospitality Supplies
Hi Barry,
Thank you very much for the review. We appreciate your honesty and feedback regarding the product that was out of stock and hope that you will order from us again in future.
Charlie was excellent from start to…
Charlie was excellent from start to finish, very helpful and made the process very simple.
December 14, 2018
Unprompted review
Advertisement
Very friendly and polite service.
December 13, 2018
Unprompted review
Charlie was just amazing
Charlie was just amazing, very helpful and nothing was too much trouble for her, excellent customer service. Thank you! #LingfieldPark
December 12, 2018
Unprompted review
The service was very good and delivery…
The service was very good and delivery of the order was very fast.
Thanks
December 12, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.