Smart Hospitality Supplies Reviews 194

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Fast, Helpful and Excellent service every time! We have used Smart Hospitality supplies for all our menu requirements over the last 3 years. The menu's are very good quality and have been key to... See more

Rated 5 out of 5 stars

We are extremely happy with the service that we received from Smart Hospitality. Our enquiry was dealt with very efficiently and all our questions were answered promptly. The finished goods arriv... See more

Company replied

Rated 2 out of 5 stars

I have used these guys for many years. Unfortunately my latest order from start to finish was disappointing from a customer service point of view. Errors in printing (not completely their fault) bu... See more

Company replied

Rated 4 out of 5 stars

At B3 Designers we have used Smart Marketing services for a few projects. It always has been easy to customise any product and the lead times have always been respected. The team is really respon... See more

Company details

  1. Promotional Item Store

Information provided by various external sources

The UK’s leading name is Hospitality Products and Supplies, Restaurant, Bar, Table Top Presentation, Hotel Guest Room, Venue Marketing & Promotional Items. In addition we are the trusted name in the supply of Back Of House Equipment, Kitchen Equipment, Cleaning & Disposables, Furniture and much more.


Contact info

3.8

Great

TrustScore 4 out of 5

194 reviews

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Rated 5 out of 5 stars

One of the best

Having used Smart Hospitality for the first time with our new menus I was extremely satisfied with not only the service but the speed in which things got done. Sam Hubbard was my contact and she was amazing and will look forward to working agin on our next project. In turn I have recommended the company to other operators who need similar services.

Alberto was also amazing with his swift and efficient proofs over and Dixie was lovely too. A very tight and well oiled team. A pleasure to work with.
Regards
Oli Pluck

June 12, 2018
Unprompted review
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Rated 5 out of 5 stars

Samantha Hubbard and her team were excellent

Samantha Hubbard and her team were great liaising with myself all the way through to order completion. Thanks for all your help with my order.
Regards
Shilen Pattni - financial controller - Sir Christopher Wren Hotel

June 4, 2018
Unprompted review
Rated 5 out of 5 stars

Product Agency - Rotunda Bar and El Paso Restaurant menu covers.

We have used Smart Hospitality Supplies for some important menu jobs recently and the service has been excellent. They have delivered great results to tight deadlines and never let us down. Our customers were very pleased with the quality of the menus and overall price. We dealt with Phillipa and she was very helpful throughout.

We will definitely be using Smart Hospitality Supplies again soon.

May 23, 2018
Unprompted review
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Rated 5 out of 5 stars

We have just received our order of foil…

We have just received our order of foil block embossed menu covers. They are absolutely superb and arrived on time. We have been particularly impressed with our dealings with Smart Hospitality Supplies and especially with Philippa Griffiths who expertly guided us through the design and ordering process. Philippa was completely patient, helpful and professional dealing with us changing our mind about what we wanted and the result has been perfect. We do appreciate her outstanding level of service and Smart Hospitality Supplies will be our first choice now. We would thoroughly recommend this company.
Graeme McKinnon, Brodick Brasserie Ltd

May 22, 2018
Unprompted review
Rated 5 out of 5 stars

Ace company, Ace Sam.

Fantastic service from the conception of our menu right through to delivery. Particular shoutout to Sam who was ace whilst we were being a tad picky with the last little touches.
The overall finish is extra-ordianry!
Gareth.
The Libertine Cocktail Bars.

April 13, 2018
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for a better service!

Just had a delivery of menu covers from Smart Hospitality and I am very pleased with the quality and value of their products and the speedy delivery service. My original order was wrong in that I was ordering incompatible items. The helpful lady immediately emailed me back to question the validity of the order and having ascertained what I really wanted, she investigated further with the sales team to make alternative suggestions. When I finally decided on another product the cancellation and credit to my account were seamless and I was kept fully informed of the lead time of my order, which was then delivered earlier than expected. Nothing but praise for the courteous, prompt and efficient service I received.

March 29, 2018
Unprompted review
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Rated 5 out of 5 stars

5 STAR SERVICE WITH 5 STAR PRODUCTS!

I would recommend Smart Hospitality Supplies in a heart beat. Philippa Griffiths looked after us from our very first enquiry and was only to happy to send samples and suggestions to help us find the perfect room folder for our venue. We are only a small family owned business and our order was very low volume, but Philippa and Pixie were only too happy to answer the hundreds of questions we fired at them and never made us feel any less important than the huge accounts, that I know Smart also look after.
When the folders arrived, we were absolutely thrilled and knew instantly that we made the right choice with trusting Smart with our order. The quality of the folder is first class and looks very expensive (yet the reality is that they incredibly good value). So in short - 5 star service, 5 star product. Thank you!!

January 25, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service every time!

Fast, Helpful and Excellent service every time!
We have used Smart Hospitality supplies for all our menu requirements over the last 3 years. The menu's are very good quality and have been key to driving business in our restaurants and hotel.
Sam Hubbard and the team always provide an efficient, excellent, supportive and a friendly service every time. Highly recommended!!!!

Steve Snarey - Bars & Cellar Manager
Newbury Racecourse

January 19, 2018
Unprompted review
Rated 5 out of 5 stars

Great service every time!

Great service every time!

I have had great experiences working with Smart Hospitality Supplies. Very professional and quick in responding to requests.
Would work with them again every time.
Mosaic Pub and Dining - Openings Manager

January 18, 2018
Unprompted review
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Rated 5 out of 5 stars

Top quality

A colleague recommended Smart and I have no regrets in choosing them for our new menu covers. Service was excellent from Philippa and they delivered really high quality, bespoke designs within the promised timeframe. I'll have no hesitation in using Smart again.
Steve Hall
The Dome, Edinburgh

January 18, 2018
Unprompted review
Rated 5 out of 5 stars

Don't hesitate, just order it from Smarts UK!

I've always found the service from Smart UK to be exemplary. I produce a lot of hospitality products for my clients, with specific logo details and won't hesitate to use Smart UK. In particular, I always like to deal with Philippa. She is polite, efficient, knows what I need for my client and will always give me the best price for the product. My products arrive, well packaged and often before delivery date which is fantastic for kudos with my clients.
Don't hesitate, just order it from Smarts UK!

January 17, 2018
Unprompted review

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