SMILE air conditioning Reviews 134

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service from start to finish, highlighting the staff's professionalism, efficiency, and helpfulness. Many people are particularly impressed with the quality of the product and the seamless installation process, noting how tidy and respectful the teams are. Reviewers also appreciate the competitive and transparent pricing, often mentioning that the company honored initial quotes and provided sound advice without hidden costs. The overall sentiment indicates high satisfaction with both the product and the entire customer journey.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the seamless and stress-free... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the professionalism, efficiency, and... See more

Product

Reviewers highlight positive aspects of the product. Customers are delighted with their new air-conditioning... See more

Quality

Customers had positive experiences with quality. Many reviewers are extremely pleased with the end result,... See more

Price

Consumers find the pricing to be very competitive and reasonable. Many reviewers highlight that quotes are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish from this company. Can't praise them highly enough. Prompt initial response, calm and sound advice during site visit and during follow up, and a great installa... See more

Company replied

Rated 5 out of 5 stars

We have had the pleasure of using SMILE air conditioning two times! Aaron has been an absolute pleasure to work with, very fast in his responses and accommodating. We originally installed air con in o... See more

Company replied

Rated 5 out of 5 stars

Having installed an Aircon unit for our bedroom last year, we got Smile back again to install one in our kitchen/garden room which has large glass doors so gets v hot in the summer. As before, from t... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Smile Air Conditioning highly enough. The two lads were courteous, professional and very skilled. None of the typical sucking air through teeth as the job was assessed, Just got on wi... See more

Company replied


Company details

  1. Air Conditioning System Supplier
  2. Air Conditioning Contractor
  3. Boiler and Heating Service
  4. HVAC Contractor

Written by the company

We are SMILE. A family-owned business specialising in air conditioning solutions. Since our establishment, we have dedicated ourselves to providing a professional, friendly, and fair service. We firmly believe that comfort should come as standard, particularly in your living and working environments, and we know that having the right air conditioning system can significantly enhance your quality of life. With years of experience, we have honed our expertise in all aspects of air conditioning; including installation, maintenance and repairs. Our team of skilled engineers is equipped with the knowledge and tools to ensure we can provide a complete service. We take the necessary time to understand your bespoke needs, and then offer a personalised solution tailored to your requirements and budget. At SMILE, delivering a fair service is truly at the heart of our business. We provide our quotes to ensure you receive value for your investment, whilst ensuring we may remain a sustainable business. You can trust that your quote is competitive without compromising on quality. Our goal is always to exceed your expectations, providing you with a seamless journey from start to finish. When you choose SMILE as your air conditioning partner, you can rest assured you're in experienced and capable hands. We combine our technical expertise, extensive industry connections, and dedication to customer satisfaction to deliver outstanding results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

134 reviews

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Rated 5 out of 5 stars

Truly exceptional company, 100% recommended

We feel incredibly fortunate to have found SMILE Air-Conditioning Service for our recent AC installation, following a family recommendation. From our first engagement through to final installation, the entire process was seamless and stress-free.

Right from the outset, Julien, Aaron, and Josh were exceptionally professional and extremely helpful. They took the time to discuss the optimal placement of the units, provided clear and competitive quotes, and guided us thoughtfully through every step. Communication and coordination were excellent throughout.

The installation itself was expertly carried out by Martin and Adam. They arrived punctually, demonstrated impressive technical knowledge, and were consistently courteous in our home. The work was completed efficiently with great attention to detail—and minimal disruption. Any mess was managed and cleaned as the project progressed, which we very much appreciated.

We are delighted with our new air-conditioning system and look forward to enjoying cool summers and warm winters for many years to come. Thank you to the entire SMILE Air-Conditioning team for a truly exceptional and professional experience.

May 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Recommend

Easy from start to finish. The guys fitting were so respectful to our home and dogs and so efficient. Can’t recommend enough.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

The team did a great job

The team did a great job! From the initial survey where they explained every step of the process, to the actual installation where they were incredibly clean and thorough. Thank you, Adam, Martin, and Aaron, for a seamless and professional experience. I’d highly recommend them to anyone.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company.

My husband and I are extremely happy with the very professional service provided by this company. From the initial telephone call with Aaron and then a video call with Josh plus a site visit a few days later. His experience and advice really helped us decide where to place the unit and within 10 days an Air conditioner has been installed by the engineers Kyle and Jacob. They were friendly, efficient and completed the installation with total professionalism.
We would not hesitate in recommending this company. They are a fantastic team!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Professional Friendly and Efficient Service We recently used Smile Air Conditioning…

We recently used Smile Air Conditioning . They responded quickly to our initial query.An onsite survey was completed followed by a prompt and professional installation.Well done to Aaron Adam and Lee. We would highly recommend this organisation.

March 9, 2026
Unprompted review
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Reply from SMILE air conditioning

Hi David,

It has been a pleasure to work with you on this, and we sincerely appreciate you then taking the time to leave us a 5-star review. As you know, if you need anything else at all, please contact our team.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

We have a Mitsubishi aircon unit that…

We have a Mitsubishi aircon unit that was playing up.
Sunny arrived on time and had the unit working perfectly in just over a hour.
He has quoted for additional units that we are going with next month.
Sunny was a really nice man and we was very happy with his fee.
I’m more than happy to recommend him.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Smile Air…

Highly recommend Smile Air Conditioning- easy process to order - and the guys who fitted it were efficient polite and knowledgeable. Everything was very easy and it’s an easy 5 stars.

February 23, 2026
Unprompted review
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Reply from SMILE air conditioning

Hi Lisa,

Thank you so much for leaving us a 5-star review, it is greatly appreciated. If you ever need anything else, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

air conditioning unit

from start to finish all was done professionally .

January 9, 2026
Unprompted review
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Reply from SMILE air conditioning

Hi Patrick,

Thank you so much for leaving us a 5-star review, it is really appreciated. It has been a pleasure delivering this for you, and if you ever need us, you know where we are.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

We have had the pleasure of using SMILE…

We have had the pleasure of using SMILE air conditioning two times! Aaron has been an absolute pleasure to work with, very fast in his responses and accommodating. We originally installed air con in our kids room a couple years and then decided this year to install in our bedroom and study. Everything was done in one day by Jabob and Kyle, so fast and efficient. Would highly recommend!

January 6, 2026
Unprompted review
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Reply from SMILE air conditioning

Hi Megan,

This is a wonderful review, and we are so pleased you have returned to use our business a second time. Thank you sincerely, and if you ever need anything else, please let us know.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish from this company. Can't praise them highly enough.
Prompt initial response, calm and sound advice during site visit and during follow up, and a great installation experience. The install team was prompt, efficient and offered options and advice. They made sure to consult with me before they started, queried along the way, cleaned up after themselves and demonstrated using the units before they left. Very pleased with the end result.

November 25, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Elizabeth,

This is a wonderful review, with great detail. Thank you so much for taking the time to write it. If you ever need anything, please reach out to our team.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company, efficient, excellent work and extremely friendly and helpful team. Would highly recommend.

October 21, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Mrs Howard,

Thank you for taking the time to leave us this review, it is extremely helpful for us, and for other customers to find our services. Please let us know if you need anything else in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Very Good !!!I use Smile for my office AC unit…

I use Smile for my office AC unit instelation and servicing and now i also use them for my residental. The pricing were resenable , there were no hidden cost , Both enginers were very experiance and made a clean instelation. I will use them again !!!

October 17, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Alan,

Thank you so much for leaving us a 5-star review, we sincerely appreciate this as well as your business. If you need anything else, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

If you need air conditioning installed- use SMILE!


We had air conditioning installed in our kitchen/diner by Smile a couple of years ago, and we were delighted with the service and equipment installed.

The team was professional, punctual, and incredibly tidy, leaving no mess behind. They explained how to use clearly and made sure everything was working perfectly before they left.
No issues at all with the unit and we called them for a service. Also asked if they would look at the upstairs unit too even though it was installed years ago by a different supplier.

Service engineer was lovely and very efficient.

Highly recommend this company for anyone considering aircon, top-notch workmanship and excellent customer service. Thank you!

October 7, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Joanna,

Thank you so much, this is such a well written review and we sincerely appreciate you taking the time to write it. If you ever need anything else, please let us know.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

Amazing experience from this company

Amazing experience from this company. Many thanks.

September 19, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Elizabeth,

Thank you for leaving us a 5-star review, it really helps with providing trust amongst other potential customers. Please let us know if you need anything else.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Excellent service from A-Z

Excellent service from A-Z.

Aaron at HQ provided great advice and the installation was done very professionally, with the team having the expertise to complete an excellent job, with minimal mess.

September 17, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Ravinder,

It has been a pleasure delivering this for you, thank you so much for taking the time to share your experience in the form of a 5-star review. If you ever need anything, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Very professional company from…

Very professional company from quotation to install. The engineers were polite and respectful of my home and kept me informed as the installation went.

I would recommend this company with hesitation.

September 19, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi,

Thank you so much for leaving us a 5-star review and for calling out the professionalism of our engineers. We are always here, if you ever need anything in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Easy to recommend Smile Air Conditioning…

Cannot recommend Smile Air Conditioning highly enough. The two lads were courteous, professional and very skilled. None of the typical sucking air through teeth as the job was assessed, Just got on with it, tested the equipment and it worked first time. Then they cleaned up everything even vacuuming the showroom carpet. These large overhead air conditioning units are not easy to handle but they managed to fit both the inside and exterior units without any fuss allowing us to keep the store open in a safe manner throughout the install and when they were finished they took away all the old broken units to boot. If you want quality air con units fitted by pros then I would recommend Smile without hesitation. Thanks lads.

September 19, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Andrew,

Thank you so much for this, it is such a fantastic review. We are extremely pleased you are happy with the service, and please let us know if you ever need anything in the future.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

Excellent service, highly recommend

Smile were a pleasure to deal with right from the start, excellent communication, a well priced product which we are very happy with! The installation was carried out seamlessly, with the engineers explaining everything they were doing and a full run through once installed on how to use the system. Fantastic service, cannot recommend highly enough.

September 17, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Ben,

This is a great review, thank you so much. Please contact our team if you ever need anything else in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

We have had a very pleasant experience…

We have had a very pleasant experience from Smile Air Conditoning. Service was excellent, communication was great and they were very happy to oblige all our needs. Pricing was very competitive and their engineers were very professional and pleasant. I would highly recommend them. Thank you for a great service.

September 2, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Chitra,

Thank you. We sincerely value your business; and the fact you have taken the time to leave us a 5-star review. Please let us know if you need anything else.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Excellent air conditioning

Aaron and Lee from smile air-conditioning came to fit two units in my house, they were professional polite, hard-working and very tidy. I was extremely pleased with the results. I would highly recommend smile air-conditioning to everybody. The work was carried out without any mess all the cardboard and other detritus was put neatly in my bins by Aaron and Lee. Then I was shown how to use the Aircon with the manual device . The whole installation took about four hours there was some drilling but it didn’t last for long and the units are absolutely fantastic. The cool air comes out immediately and then you can turn the temperature down if you wish. I was then contacted a couple of days later to ask if I was happy with the results which of course I was and then I made payment by bank transfer. The guys were on time, very respectful of my property hard-working and efficient. I checked different prices of different companies and these were by far the best priced and with excellent products so highly recommended ,thank you so much kind regards, Karen.

August 28, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Karen,

Thank you so much for taking the time to share your experience. We’re delighted to know that you are pleased with the results. Also, your recommendation means so much to us. If you ever need any assistance in the future, please don’t hesitate to reach out. Thank you again for choosing us.

Kind regards,
SMILE air conditioning

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