SMILE air conditioning Reviews 

143
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the installation team is extremely professional, polite, and respectful of people's homes. Reviewers note that workers always arrive right on schedule, work efficiently, and leave the workspace completely spotless after finishing. Buyers are very happy with the competitive pricing and clear communication provided throughout the entire booking process. People describe the modern air conditioning units as top quality, exceptionally quiet, and extremely effective at cooling spaces quickly. Consumers consistently highlight the seamless coordination and expert guidance when choosing the right models for their properties.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the professional, polite, and hardworking... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and responsive... See more

Price

Reviewers highlight positive aspects of price, noting that products are well priced and highly competitive... See more

Product

Reviewers mention positive feedback about product quality, noting that the units are fantastic, neat, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish from this company. Can't praise them highly enough. Prompt initial response, calm and sound advice during site visit and during follow up, and a great installa... See more

Company replied

Rated 5 out of 5 stars

We have had the pleasure of using SMILE air conditioning two times! Aaron has been an absolute pleasure to work with, very fast in his responses and accommodating. We originally installed air con in o... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Smile Air Conditioning highly enough. The two lads were courteous, professional and very skilled. None of the typical sucking air through teeth as the job was assessed, Just got on wi... See more

Company replied

Rated 5 out of 5 stars

We had air conditioning installed in our kitchen/diner by Smile a couple of years ago, and we were delighted with the service and equipment installed. The team was professional, punctual, a... See more

Company replied


Company details

  1. Air Conditioning System Supplier
  2. Air Conditioning Contractor
  3. Boiler and Heating Service
  4. HVAC Contractor

Written by the company

We are SMILE. A family-owned business specialising in air conditioning solutions. Since our establishment, we have dedicated ourselves to providing a professional, friendly, and fair service. We firmly believe that comfort should come as standard, particularly in your living and working environments, and we know that having the right air conditioning system can significantly enhance your quality of life. With years of experience, we have honed our expertise in all aspects of air conditioning; including installation, maintenance and repairs. Our team of skilled engineers is equipped with the knowledge and tools to ensure we can provide a complete service. We take the necessary time to understand your bespoke needs, and then offer a personalised solution tailored to your requirements and budget. At SMILE, delivering a fair service is truly at the heart of our business. We provide our quotes to ensure you receive value for your investment, whilst ensuring we may remain a sustainable business. You can trust that your quote is competitive without compromising on quality. Our goal is always to exceed your expectations, providing you with a seamless journey from start to finish. When you choose SMILE as your air conditioning partner, you can rest assured you're in experienced and capable hands. We combine our technical expertise, extensive industry connections, and dedication to customer satisfaction to deliver outstanding results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

5-star
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1-star

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4.9

All reviews

(143)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Good !!!I use Smile for my office AC unit…

I use Smile for my office AC unit instelation and servicing and now i also use them for my residental. The pricing were resenable , there were no hidden cost , Both enginers were very experiance and made a clean instelation. I will use them again !!!

October 17, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Alan,

Thank you so much for leaving us a 5-star review, we sincerely appreciate this as well as your business. If you need anything else, please let us know.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

If you need air conditioning installed- use SMILE!


We had air conditioning installed in our kitchen/diner by Smile a couple of years ago, and we were delighted with the service and equipment installed.

The team was professional, punctual, and incredibly tidy, leaving no mess behind. They explained how to use clearly and made sure everything was working perfectly before they left.
No issues at all with the unit and we called them for a service. Also asked if they would look at the upstairs unit too even though it was installed years ago by a different supplier.

Service engineer was lovely and very efficient.

Highly recommend this company for anyone considering aircon, top-notch workmanship and excellent customer service. Thank you!

October 7, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Joanna,

Thank you so much, this is such a well written review and we sincerely appreciate you taking the time to write it. If you ever need anything else, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Amazing experience from this company

Amazing experience from this company. Many thanks.

September 19, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Elizabeth,

Thank you for leaving us a 5-star review, it really helps with providing trust amongst other potential customers. Please let us know if you need anything else.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Excellent service from A-Z

Excellent service from A-Z.

Aaron at HQ provided great advice and the installation was done very professionally, with the team having the expertise to complete an excellent job, with minimal mess.

September 17, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Ravinder,

It has been a pleasure delivering this for you, thank you so much for taking the time to share your experience in the form of a 5-star review. If you ever need anything, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Very professional company from…

Very professional company from quotation to install. The engineers were polite and respectful of my home and kept me informed as the installation went.

I would recommend this company with hesitation.

September 19, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi,

Thank you so much for leaving us a 5-star review and for calling out the professionalism of our engineers. We are always here, if you ever need anything in the future.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

Easy to recommend Smile Air Conditioning…

Cannot recommend Smile Air Conditioning highly enough. The two lads were courteous, professional and very skilled. None of the typical sucking air through teeth as the job was assessed, Just got on with it, tested the equipment and it worked first time. Then they cleaned up everything even vacuuming the showroom carpet. These large overhead air conditioning units are not easy to handle but they managed to fit both the inside and exterior units without any fuss allowing us to keep the store open in a safe manner throughout the install and when they were finished they took away all the old broken units to boot. If you want quality air con units fitted by pros then I would recommend Smile without hesitation. Thanks lads.

September 19, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Andrew,

Thank you so much for this, it is such a fantastic review. We are extremely pleased you are happy with the service, and please let us know if you ever need anything in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Excellent service, highly recommend

Smile were a pleasure to deal with right from the start, excellent communication, a well priced product which we are very happy with! The installation was carried out seamlessly, with the engineers explaining everything they were doing and a full run through once installed on how to use the system. Fantastic service, cannot recommend highly enough.

September 17, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Ben,

This is a great review, thank you so much. Please contact our team if you ever need anything else in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

We have had a very pleasant experience…

We have had a very pleasant experience from Smile Air Conditoning. Service was excellent, communication was great and they were very happy to oblige all our needs. Pricing was very competitive and their engineers were very professional and pleasant. I would highly recommend them. Thank you for a great service.

September 2, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Chitra,

Thank you. We sincerely value your business; and the fact you have taken the time to leave us a 5-star review. Please let us know if you need anything else.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Excellent air conditioning

Aaron and Lee from smile air-conditioning came to fit two units in my house, they were professional polite, hard-working and very tidy. I was extremely pleased with the results. I would highly recommend smile air-conditioning to everybody. The work was carried out without any mess all the cardboard and other detritus was put neatly in my bins by Aaron and Lee. Then I was shown how to use the Aircon with the manual device . The whole installation took about four hours there was some drilling but it didn’t last for long and the units are absolutely fantastic. The cool air comes out immediately and then you can turn the temperature down if you wish. I was then contacted a couple of days later to ask if I was happy with the results which of course I was and then I made payment by bank transfer. The guys were on time, very respectful of my property hard-working and efficient. I checked different prices of different companies and these were by far the best priced and with excellent products so highly recommended ,thank you so much kind regards, Karen.

August 28, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Karen,

Thank you so much for taking the time to share your experience. We’re delighted to know that you are pleased with the results. Also, your recommendation means so much to us. If you ever need any assistance in the future, please don’t hesitate to reach out. Thank you again for choosing us.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

The Team where very help full in…

The Team where very help full in choosing the right model and were to install it, the install team clean efficient and also very help full would recommend them every time, looking to have a second one installed just looking over the time to start it. Rob

August 27, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Robert,

It has been a pleasure to work with you on this, and we sincerely appreciate you then taking the time to leave us a 5-star review. As you know, if you need anything else at all, please contact our team.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Such great service from Smile air…

Such great service from Smile air conditioning. They have fitted a couple of units for us and both times, the service has been great. They are competitive in regards to pricing and are professional in every way. Communication was great - They were prompt in device eating the units and fitting them. The units themselves are neat and work like a dream.

Thank you for such great service! I would highly recommend them :)

August 14, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Claire,

Thank you so much for taking the time to leave us this review, and for also supporting us with your business. We would love to continue supporting you, so if you ever need anything, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish!

I recently had air conditioning installed in my bedroom, and I couldn't be happier with the result. The team was professional, punctual, and incredibly tidy, leaving no mess behind. They took the time to explain the system clearly and made sure everything was working perfectly before they left.

The installation itself was smooth and efficient, and the unit is whisper-quiet and highly effective. It’s made a huge difference to my comfort, especially during warmer nights.

Highly recommend this company for anyone considering aircon, top-notch workmanship and excellent customer service. Thank you!

June 20, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Andrew,

This is a fantastic review, thank you so much for taking to the time to write this. We are really pleased you are happy with the process and installation; and if you ever need anything else please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

From the moment that we contacted Smile…

From the moment that we contacted Smile for a qote to the time they had fitted the units we had very good, propmt service. The contact with the office was friendly and informative. The men who did the fitting were polite and friendly as well as keeping us informed about the fitting.
Overall good service.

July 24, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi,

Thank you so much for writing us this 5-star review, our team work hard to ensure your journey is smooth end to end so to see this come through is very pleasing. Please contact our team if you ever need anything.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

They were outstanding

They were outstanding, and the installation was carried out very efficiently and smoothly. The staff were very friendly, harmonious, and patient... highly recommended.
FROM SUKYO MAHIKARI LONDON

February 12, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Sukyo Mahikari,

This is a wonderful review to receive, thank you so much for taking the time to leave us this. As you know, please contact us should you ever need anything.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Brilliant team of engineers

Brilliant team of engineers, and survey teams. Got 3 ACs installed so far in past 2 years. ACs are units are perfect but whats important is team that handles installation, this is superb team.

August 7, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Sapna,

Thank you so much for writing this review; we sincerely appreciate it. If you ever need anything else in the future, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Straightforward, honest, excellent value

Really straightforward honest quote with no hidden extras or upselling, helped advise me to keep things cheaper than my original ideas would have been, really great install - prompt, clean, kept me informed throughout, excellent finishing - and the final product is amazing, no more suffering in heatwaves. Highly recommended, and much cheaper than some larger national companies wanted to charge me.

August 6, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Azzer,

Firstly, thank you for your business, we sincerely appreciate it. Secondly, this review is excellent, thank you so much for taking the time to write it. If you ever need anything, just let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Very satisfied

Air conditioning supply is a bit of a minefield and the industry seems to be the kind that attracts a lot of "cowboys".
I saw a few potential suppliers but was not convinced until I met Aaron from Smile.
Smile are extremely professional!
They communicated from the initial visit to the final installation and made the whole process very easy. They kept all their promises - delivery date of the equipment and the installtion date.
I have no hesitation in recommending them.

August 4, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Stephen,

This is a truly fantastic review, thank you so much for taking the time to write it. Thank you also, for your business and if you need anything at all in the future, please contact any member of our team.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

They have been absolutely excellent

They have been absolutely excellent. Great service, very efficient and lovely to deal with. Would highly recommend them and will use them again

July 17, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Mozelle,

Thank you so much for taking the time to leave us this 5-star review, it is so incredibly appreciated. Please reach out to us in the future if you ever need anything.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

First class Air con installation

Smile were excellent from start to finish. I rang around a few different installers who were all slow at coming back to me with costs, or were vague about what they needed. I originally got a quote a year ago and despite the price going up they still honored that quote which was very good of them.

The engineer was able to come quickly, was able to assess where the air con unit would sit in the loft. They then booked the install only a couple of weeks after that, which took a few hours.

It looks great and most importantly our loft is nice and cool now. Highly recommended!

July 1, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi,

This is a very well written review, which helps our business significantly with respect to building confidence amongst others. Thank you so much. If you ever need anything down the line, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

SMILE Air Conditioning- Best in the market!

I contacted SMILE Air Conditioning to install 3 AC units, and from start to finish, the experience was excellent. Aaron and Julian were incredibly kind and helpful they recommended the best energy-efficient, quiet units with low power consumption.

The two engineers, Kyle and Gary, were absolutely amazing! They were professional, hardworking, and always took the time to offer the best options for placing the AC units, both indoors and outdoors.

I highly recommend this company to anyone looking to install air conditioning. They are reliable, and even after the installation, they’re happy to answer any questions or provide support.

July 2, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Noah,

This is a brilliant review, thank you so much for taking the time to call out individual members of the team, this is extremely appreciated and all feedback will be passed on. Please contact us in the future if you ever need anything.

Kind regards,
SMILE air conditioning

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