SMILE air conditioning Reviews 

143
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the installation team is extremely professional, polite, and respectful of people's homes. Reviewers note that workers always arrive right on schedule, work efficiently, and leave the workspace completely spotless after finishing. Buyers are very happy with the competitive pricing and clear communication provided throughout the entire booking process. People describe the modern air conditioning units as top quality, exceptionally quiet, and extremely effective at cooling spaces quickly. Consumers consistently highlight the seamless coordination and expert guidance when choosing the right models for their properties.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the professional, polite, and hardworking... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and responsive... See more

Price

Reviewers highlight positive aspects of price, noting that products are well priced and highly competitive... See more

Product

Reviewers mention positive feedback about product quality, noting that the units are fantastic, neat, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish from this company. Can't praise them highly enough. Prompt initial response, calm and sound advice during site visit and during follow up, and a great installa... See more

Company replied

Rated 5 out of 5 stars

We have had the pleasure of using SMILE air conditioning two times! Aaron has been an absolute pleasure to work with, very fast in his responses and accommodating. We originally installed air con in o... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Smile Air Conditioning highly enough. The two lads were courteous, professional and very skilled. None of the typical sucking air through teeth as the job was assessed, Just got on wi... See more

Company replied

Rated 5 out of 5 stars

We had air conditioning installed in our kitchen/diner by Smile a couple of years ago, and we were delighted with the service and equipment installed. The team was professional, punctual, a... See more

Company replied


Company details

  1. Air Conditioning System Supplier
  2. Air Conditioning Contractor
  3. Boiler and Heating Service
  4. HVAC Contractor

Written by the company

We are SMILE. A family-owned business specialising in air conditioning solutions. Since our establishment, we have dedicated ourselves to providing a professional, friendly, and fair service. We firmly believe that comfort should come as standard, particularly in your living and working environments, and we know that having the right air conditioning system can significantly enhance your quality of life. With years of experience, we have honed our expertise in all aspects of air conditioning; including installation, maintenance and repairs. Our team of skilled engineers is equipped with the knowledge and tools to ensure we can provide a complete service. We take the necessary time to understand your bespoke needs, and then offer a personalised solution tailored to your requirements and budget. At SMILE, delivering a fair service is truly at the heart of our business. We provide our quotes to ensure you receive value for your investment, whilst ensuring we may remain a sustainable business. You can trust that your quote is competitive without compromising on quality. Our goal is always to exceed your expectations, providing you with a seamless journey from start to finish. When you choose SMILE as your air conditioning partner, you can rest assured you're in experienced and capable hands. We combine our technical expertise, extensive industry connections, and dedication to customer satisfaction to deliver outstanding results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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4.9

All reviews

(143)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Great confidence in this family firm

Had a great experience with this company from the start. I made initial enquiry few months before installation when the Sales Person came to survey our home. Very helpful & polite and not pushy! When we were ready, units arrived the day before installation and Aaron & Rhys came on time the next morning to install. These engineers were so courteous, helpful & tidy. They explained everything as they went along and asked for my preferences about siting units etc. We’re so pleased we went with this ‘family firm’ who gave us confidence from day one. Well done!

April 26, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi David,

Firstly, thank you for taking the time to leave this review - it is sincerely appreciated. Secondly, Arron and Rhys work extremely hard to ensure they deliver a professional and friendly service. If you need anything in the future, please feel free to reach out.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

Everything you'd want from start to finish

I dont often leave reviews but when the engineers left after installing an Air Con System which wasn't the easiest to install to due to my house and positing etc i felt compelled to email Julian - who was swift and concise with his quote and initial visit - to tell him how happy i was with the engineers that came out.

Very Polite at all times, worked around my crazy kids and left the house spotless where they were working. Finish of the installation was very tidy aswell. Everything you'd hope for.

Will definitely come back for a further system in the future.

Many Thanks

Adam

April 24, 2023
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Adam,

Thank you so much for this review, the time you've taken is sincerely appreciated. Our engineers try hard to leave you with a positive experience so it's great to see this come through in the reviews. As per you final comment, please do feel free to contact us if/when you need anything in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

From start to finish an amazing…

From start to finish an amazing experience. Fitters(Lee and Adam)friendly, professional, helpful clean and tidy. Salesman came in gave quote no pressure. Cant recommend highly enough

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional from Start to Finish

This is the 2nd unit we have had installed by Smile Airon, and again we are super thrilled from the site survey to installation the teams are brilliant.

The units are great, and the installation teams are incredible, I wouldn't hesitate to recommend them, we're having them back later in the year to install a 3rd Unit, many thanks to you all

January 23, 2023
Unprompted review
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Rated 5 out of 5 stars

So glad I found you 🤗

This is the second property Smile have installed air con. A fantastic company to deal with, they travel miles to do a great job. They are knowledgeable, tidy workers and nothing is too much. Thank you Julian 👍

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

Smile is an apt name given the customer experience. Thank you.

Firstly thank you to the whole team who have kept us informed throughout the process from initial enquiry to installation. Aaron answered every question and was very reassuring without any sales patter. Short lead times from order to delivery and fitment. Rhys and Arron the two fitters are extremely polite, cleanup throughout the job, arrive on time each day and do a great job. The equipment so far works perfectly and the silent mode is an additional surprise feature. Looking forward to a hot day to use the cooling mode but can say the heat mode works very well. Probably one of the easiest contractors we have had work for us good value for money, efficient and honest.

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely impeccable service and Great Team!

Great Team! From the very enquiry point, very quick response (unlike majority other companies that don't even respond), to the very efficient and smooth installation. We could not be happier with the service.

The quote was by far a very reasonable one.

Would most definitely use again if we need to.

November 8, 2022
Unprompted review
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Rated 5 out of 5 stars

Exceptional team

The whole team from Smile were excellent from start to finish. Aaron was really helpful in recommending suitable air con units and for advising in the conduit plastic pipe work to ensure a very neat look and finish. The virtual survey was easy and straightforward. Best of all Mark and Lee were exceptional fitting the units in a professional, efficient and no fuss manner. Great high quality work. Delighted with the end result.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

From our very first phone calls with…

From our very first phone calls with Julian and Aaron, our experience with Smile Air Conditioning has been amazing.
The quotation was very competitive and we were able to choose a date that suited us for the installation of the units
The two engineers, Adam and Kyle were wonderful and extremely competent, professional and totally committed to each and every detail being performed perfectly.
It was a real pleasure dealing with Smile and I highly recommend Smile to anyone who is thinking of having air conditioning installed
Many thanks again for a wonderful job!
It has been a real pleasure.

September 3, 2022
Unprompted review
Rated 5 out of 5 stars

Smile Aircon….simply amazing!

Smile Aircon were quite simply amazing!!! The quote was very competitive, but what really wowed me was the installation and customer experience. Julian, Aaron and the team were unbelievably accommodating, they installed our air con to perfection and the after service had been unparalleled. Well done all and a company I would wholeheartedly recommend!!!

August 24, 2022
Unprompted review
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Rated 5 out of 5 stars

First class installation

Had our air con installed last week and couldn't be happier. Julian gave me the quote over the phone last year and I decided not to go ahead. Big mistake!! Spoke again to Julian this year who arranged for a survey to make sure the quote was for the correct size units. From survey to installation was only a week. Everyone I spoke to was polite and professional. The two installers (Mark and Lee - I think) were very pleasant and polite and cleaned up and tidied after each stage of the installation. I am very glad that I chose a professional Company like Smile and would not hesitate to recommend them.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

We had six units installed, the guys were really helpful and made sure we were happy with what they were going to do, they took great pride in their work, making sure everything looked neat and tidy, and in the best place.
Great job thank you

August 6, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant 😁

The guys turn up this morning, very polite and professional, help to answer any questions that I had before they started the installation of my air con into my garden office.
After the installation was completed gave me overview of the remote and what the ideal setting would suit best for my office.
Both engineers were very today and helpful, now looking to have air conditioning installed in my sons room, which we had aloft conversion few years back to help reduce the heat during the summer.
Highly recommend Smiles Air conditioning company, good prices..

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Whole experience was fantastic from end to end

Whole experience was fantastic from end to end. From initial phone call to installation was only a week or so. Initial sales was very relaxed / not pushy in slightest. The installation team were knowledgeable and very polite - especially working all day mostly outside at the peak of the heatwave in mid Jul 22 - a real credit to the wider company. Would wholeheartedly recommend to any friends and family without a doubt

July 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service!

Great, friendly, personal and knowledgeable service from sale to installation. Company owner personally attended the site visit at my home, no pushy sales, just - 'this is what you need' , ordered, delivered and installed within a matter of days. The unit was EXACTLY what I needed for my property and I so appreciated the advice and genuine interest on getting the right product for me rather than telling me I needed something vastly expensive and over the top for the size of my room as previously advised by a few others. Engineers friendly, thoughtful, tidy and efficient professionals who also spared some time to show me exactly how to use the unit rather than leaving me with a complex manual. Honestly - first rate service! Thanks to the Smile team!

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Delighted with the unit installed

Delighted with the unit installed. Cannot fault anything - first class care from all involved. Aaron has been exceptionally helpful throughout and the engineers were so professional and friendly. And above all… clean and tidy. I would highly recommend them. Reasonable price for such a fantastic standard of service. Thank you to everyone at Smile!

April 29, 2022
Unprompted review
Rated 5 out of 5 stars

Upstairs & Downstairs air-con installation

Julian from Smiles air-con was very helpful in explaining our options and recommending where the wall mounted interior cooler units (3) and external Condenser units(2) should be located.
The installation team - Mark & Lee -were outstanding. Very cheerful and pleasant, prompt to start work in the mornings, working hard all day, and constantly cleaning up after themselves as they finished each stage of the job.
Several of our neighbours have also used this same team at Smiles and we all feel the same. They are highly recommended.
Doug Francis

April 29, 2022
Unprompted review

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