Refund never appeared
Looks like a good service but the reality is different. I have been waiting over 6 weeks for a refund. You have to order and pay for the machine before you set-up an account. I am in the middle of changing names so my ID could not be automatically verified. My situation is completely legal and I have all the legal documents to back it up, but their compliance team would not accept it, so I was forced to cancel the order. The support staff are polite but it is difficult to get through and there is no continuity of support. I paid for the machine 12th August - it took more than 2 weeks of back and forth to establish they would not accept my account. The order was cancelled at my request on 31st August and to date (12th October), I have still not received a refund.
Reply from SMILE&PAY
We are sorry for your dissatisfaction.
When registering, we ask for various documents, including identification. The scan must be of good quality, legible, valid and in color.
We no longer have details, it may not have met the conditions of acceptance.
We will try to understand what happened.
We are sorry for this bad experience and will do our best to improve it.
L'équipe SMILE&PAY 💛🙂