I contacted Miriam at customer care call centre and explained my problem booking an appointment. She was extremely helpful and told me she would ring me Monday to try to sort something out. To my ama... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Regular gas safety check perfect service over many years. Also had an emergency repair needed a few months ago where no hot water or heating due to a failed small component fixed in a few days and e... See more
Company replied
The young man that attended my property was very polite as soon as I opened the door😊 He was polite & professional when he was in my home aswell. He even took time out to try & answer some quest... See more
Company replied
The gentleman arrived explained who he was & what he was here to do. He was polite friendly & a chirpy chap. He went about my gas safety certificate test in a methodical neat and tidy way explaining w... See more
Company replied
Company details
Written by the company
Smith and Byford were established in 1966. We now directly employ 400+ members of staff, yet remain a family run business. We specialise in delivering Gas, Electrical and BMS services to over 15 Registered Providers in London and the South of England.
Contact info
3.1
Average
649 reviews
Replied to 82% of negative reviews
Typically replies within 1 week
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Gas Engineer Visit
Engineer turned up on time. He was extremely friendly and professional. I would recommend Smith &Byford.
April 13, 2026
Unprompted review
Reply from Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
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Arrogant engineers
Engineer thinks he can park wherever he pleases, then acts ignorant when confronted.
April 14, 2026
Unprompted review
Reply from Smith & Byford
Good morning,
We’re sorry to hear you're unhappy with one of our engineers. Could you please email customercare@smithandbyford.com with your full postal address and details of the incident so our team can investigate this.
Kind regards,
Smith & Byford
Man very nice l told l have hearing…
Man very nice l told l have hearing problem he really good told what he doing and everything in good condition
April 13, 2026
Unprompted review
Reply from Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
It is the good service
It is the good service, on time arriving, perfect doing the job
April 13, 2026
Unprompted review
Reply from Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
I’ve always had a great experience with…
I’ve always had a great experience with Smith & Byford. They responded very quickly when I called, which I really appreciated. The engineer who fixed my boiler was friendly, professional, and took the time to explain everything clearly. Very helpful service — highly recommend
April 10, 2026
Unprompted review
Reply from Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your review & full address so we can locate which engineer attended and pass on this review to their line manager.
Thanks again
Smith & Byford
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they just didn't bother to show up
they just didn't bother to show up. no call from them. no corospondane at all. a total waste of my time. called at 8am this morning...still waiting ar 5pm.. told my housing officer they can come anytime up to midnight. bearing in mind that I am an elderly person with disabilities and multiple health conditions. it's just not good enough..if you can't handle the job give it to someone who can.. I would definitely NOT recommend this company to anybody..I have read the reviews and to be honest THE PEOPLE ARE NOT LYING..I am one of those people. to be honest I'm flabbergasted.. Smyth and Byford GET YOUR ACT TOGETHER..
April 10, 2026
Unprompted review
Reply from Smith & Byford
Good morning,
We’re sorry to hear you're unhappy with the service. Could you please email customercare@smithandbyford.com with your full postal address and details of the service you received so our team can investigate this.
Kind regards,
Smith & Byford
Turned up on time
Turned up on time, very professional treated my property with respect and a very pleasant man
April 9, 2026
Unprompted review
Reply from Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Turned up quickly after heating fault…
Turned up quickly after heating fault reported. Fixed within 30 mins of arriving by lovely young man. No mess or dramas, so very happy.
April 8, 2026
Unprompted review
Reply from Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
I wouldn’t even give them one star
I wouldn’t even give them one star! Called them about 9-10 times to sort my elderly mother’s boiler - she had no heating or hot water. She is 80 and in poor health living in sheltered accommodation. She tried to deal with it herself initially but was constantly fobbed off. I got involved to try to sort it and there are still issues. The engineers do not do their job. They are incompetent, careless and flippant. One engineer refused to move my mother’s towels to access the boiler in her hallway which is shocking given she is elderly and barely able to stand. Abysmal service. I’m still battling to get the issue fixed.
April 9, 2026
Unprompted review
Reply from Smith & Byford
Good morning,
We’re sorry to hear you're unhappy with the service. Could you please email customercare@smithandbyford.com with your full postal address and details of the service you received so our team can investigate this.
Kind regards,
Smith & Byford
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Thank you, so much for your help and support. I appreciate the engineer who fix the job. 33 highcross way
They are professional and extremely helpful for the crucial time.
April 3, 2026
Unprompted review
Reply from Smith & Byford
Hi Khorsheed,
Thank you for your 5* review, we really appreciate you taking the time to write this. I've passed the details on to our Customer Care team, who will in turn pass on your feedback to the attending engineer and his line manager. We would advise you now edit your review for your privacy, as it contains sensitive information.
Thanks again,
S&B
Operative polite and very good at his…
Operative polite and very good at his job. Nice bloke and explained everything very clearly.
April 2, 2026
Unprompted review
Reply from Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Gas check appointment…
Engineer was very professional showed his credentials when I answered the door was very efficient doing his checks was pleased with service overall
March 31, 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Gas safety check boiler/meter on rented…
Gas safety check boiler/meter on rented property, booked first call, bang on time, quick, no mess, all good.
March 30, 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
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Professional and trustworthy
I used Smith and Byford services several times and repairs I needed were timely fixed.
Friendly and proffesional engineers.
Recommend.
March 19, 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Great service and friendly staff
Great service and friendly staff. Would recommend. Thank you.
March 26, 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Left my disabled cousin with no heating…
Left my disabled cousin with no heating no hot water and got told to use kettle water . Rude customer service advisor.
Ongoing still issue raised on the 17.3.26
March 17, 2026
Unprompted review
Reply from Smith & Byford
Good morning Laina,
We’re sorry to hear you were unhappy with our service. We thank you for replying to our information request, but unfortunately we have been unable to find you on our system using the information provided.. If you could please send your full address and a recap of the issue to customercare@smithandbyford.com, we will be able to help address your concerns
Kind regards,
S&B
Very good
Very pleased with the engineer,who carried out a gas safety check. Arrived within time frame, polite and friendly and completed all checks,including smoke and carbon monoxide alarms. Thanks for keeping us safe!
March 25, 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
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Gas Safety Check -Very pleased with the engineer,who…
Very pleased with the engineer,who carried out a gas safety check. Arrived within time frame, polite and friendly and completed all checks,including smoke and carbon monoxide alarms. Thanks for keeping us safe!
March 25, 2026
Unprompted review
Reply from Smith & Byford
Good morning Sheryl,
Thank you for your 5* review, and for responding to our information request. I've found the job on our system, and your feedback will be shared with the attending engineer and their line manager.
Thanks again,
S&B
Arrived quickly very polite clean and…
Arrived quickly very polite clean and tidy ☺️ . Apparently this is not enough feed back do you want a Enid Blyton story to go with it ...
March 24, 2026
Unprompted review
Reply from Smith & Byford
Good morning Lisa,
Thank you for your 5* review, we appreciate you taking the time to leave it. Regarding the information request, this is just so we can confirm your address and the relevant appointment on our system, then we can pass your feedback on to the attending engineer and their line manager.
Thanks again,
S&B
I’ve never had anything but positive…
I’ve never had anything but positive experiences with smith & Byford. Especially the friendly engineers always have a smile and have a good chat. Good Old school service.
March 24, 2026
Unprompted review
Reply from Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
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