Smoke-King Online Tobacconist Reviews 

36,973
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 5,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally swift delivery and securely packaged items, noting that orders consistently arrive promptly in pristine, damage-free condition ready for enjoyment. Buyers also appreciate the extremely user-friendly online platform, the great product variety, and the helpful support staff who readily resolve inquiries professionally. Though some reviewers were not happy with delivery carriers, mentioning occasional courier complications, unexpected alternative drop-off points, or routing issues during transit. A few people also experienced minor inconveniences regarding order scheduling adjustments, specific delivery time constraints, or occasional stock availability discrepancies after purchase.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Product

Users describe positive interactions with product, consistently praising the high quality and great variety... See more

Service

People report positive experiences with service, highlighting exceptional efficiency and rapid delivery... See more

Order

Clients share positive opinions on order, highlighting a consistently smooth and reliable purchasing process.... See more

Quality

Consumers find quality to be exceptional, consistently highlighting top-tier products, amazing tobacco, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

prompt delivery, well packaged,no complaints on that front. only complaint is certain tobacco's are constantly out of stock, i know this is due to demand, but can't you acquire more stock to cover thi... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, well packaged and a boveda pack in the bag of cigars then that inside a box..... tried the whole of their range of their own cigars "smoke king cigar" I was pleasantly surprised will d... See more

Company replied

Rated 5 out of 5 stars

Your old man, uncle or grandpa can't make it to shops for his favourite pipe tobacco cigarettes or rollies? You need to use the Smoke-King on-line delivery service. Get your favourite tobac... See more

Company replied

Rated 5 out of 5 stars

The pipe smoking auxiliaries were ordered early on Monday and received on Tuesday afternoon. There was a bit of a issue with Royal Mail, mainly to do with location in Securable Box by my front door b... See more

Company replied


Company details

  1. Tobacco Shop
  2. Cigar Shop
  3. Tobacco Supplier

About Smoke-King Online Tobacconist

Written by the company

Welcome to Smoke-King, the online tobacconist stocking the biggest range of Cigarettes, Pipe, Hand Rolling and Tubing Tobacco, Cigars and more.

Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.

You can shop in confidence that our products are genuine, with all taxes and duty paid.



We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.

We're proud to be rated #1 in the Tobacco category on Trustpilot.

About Us

Written by the company

Exceptional Customer Service
We would love to hear your feedback so that we can continue to offer the best customer service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

37K reviews

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4.9

All reviews

(36,973)

4,914 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smoke king is brilliant

Best cigar shop in leeds shame it’s closed and gone online only was a bit unsure at first about ordering online at first but glad I did cigars arrived next day in pristine condition in good secure packaging and kept informed with regular updates on delivery however you used to get a little chocolate with your order when you went to the shop didn’t get one with online order it would make it a bit more special if you put them in

August 15, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Thomas,

Thank you for such a lovely and detailed review! We really appreciate you giving our online service a try, and we’re so pleased to hear your cigars arrived promptly and in pristine condition.

We completely understand that the move from our Leeds shop to online-only was a big change, so it’s great to know we’ve been able to provide the same level of service online.

And thank you for mentioning the chocolates! We’ll certainly pass your suggestion on to the team. It’s lovely to hear that little touch was remembered, and we’ll see what we can do to bring a bit of that shop experience to our online orders.

Thank you again for your support!

Dan
Smoke King

Rated 5 out of 5 stars

great delivery

August 15, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Caroline,

Thank you for your review! We’re pleased to hear you were happy with the delivery. We really appreciate your support and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Great cigars

Great cigars, I got them for my son’s wedding.
Prompt delivery, great service.
Thank you
Richard

July 25, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Richard,

Thank you for your lovely review! We’re so pleased to hear you were happy with the cigars, service, and prompt delivery. We hope they were a great addition to your son’s wedding and wish the happy couple all the very best!

Dan
Smoke King

Rated 5 out of 5 stars

Very satisfied with your customer…

Very satisfied with your customer service and highly recommend.

July 25, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Eshan,

Thank you for your wonderful review! We’re really pleased to hear you were very satisfied with our customer service. We truly appreciate your recommendation and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Excellent !!

August 12, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Matthew,

Thank you for the fantastic review! We really appreciate your support and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Great cigars

Easy to order, quality cigars

August 15, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Daniel,

Thank you for your kind review! We’re pleased to hear you found it easy to place your order and were happy with the quality of our cigars. We really appreciate your support and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Very good service and delivery

Very good service and delivery

July 25, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Michael,

Thank you for your kind review! We’re pleased to hear you were happy with our service and delivery. We really appreciate your support and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Excellent service

Excellent service, great range, speedy delivery, fantastic prices!

August 14, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Geoff,

Thank you for the fantastic review! We’re really pleased you’re happy with our service, range, prices, and speedy delivery. We truly appreciate your support and look forward to serving you again soon!

Dan
Smoke King

Rated 4 out of 5 stars

Very quick service and reasonable…

Very quick service and reasonable prices. Good selection even tho dont stock usual preference

August 13, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Lisa,

Thank you so much for your lovely review! 😊

We're glad to hear you were happy with our quick service, reasonable prices and the selection available. We're sorry we don't stock your usual preference, but we're pleased you were still able to find something suitable from our range.

We really appreciate your support and look forward to helping you again soon!

Vicky
Smoke King

Rated 5 out of 5 stars

Great website and customer service

The simplicity of the order process, and the care that was taken packing the items I bought for a friend impressed me very much☺️☺️

August 11, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello,

Thank you for your lovely review! We’re so pleased to hear you found the ordering process simple and were impressed with the care we took when packing your items. We really appreciate your kind words and hope your friend enjoyed their gift!

Dan
Smoke King

Rated 5 out of 5 stars

No fuss

No fuss, rapid delivery. Exactly what I needed.

August 14, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Gareth,

Thank you for your great review! We’re pleased to hear everything was straightforward and your order arrived quickly. We really appreciate your support and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Straight forward process on website and…

Straight forward process on website and quick delivery

July 22, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Claire,

Thank you for your great review! We’re pleased to hear you found the website easy to use and received your order quickly. We really appreciate your support and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Diane,

Thank you for your review! We’re pleased to hear that everything went smoothly. We really appreciate your support and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Great service

Great service. Thank you

July 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Gloria,

Thank you for your kind review! We really appreciate your support and are glad you were happy with our service. We look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, excellent products and prices!! Fantastic company, re ordering again soon!

August 21, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Mark,

Thank you so much for the fantastic review! We’re really pleased you were happy with the fast delivery, products, and prices. We truly appreciate your support and look forward to your next order!

Dan
Smoke King

Rated 5 out of 5 stars
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello,

Thank you for the 5-star review.

We’re delighted you find Smoke King a great place to buy your tobacco. We really appreciate your support!

Sam
Smoke King

Rated 5 out of 5 stars

Kept me fully informed

Kept me fully informed of the status of my order which I found reassuring

August 14, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Gwynfor,

Thank you for the review.

We’re delighted to hear you were kept fully informed throughout your order and found the updates reassuring.

We really appreciate your support!

Sam
Smoke King

Rated 5 out of 5 stars

Very quick

Very quick delivery

July 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Trevor,

Thank you for the 5-star review.

We’re delighted your order arrived quickly. We really appreciate your support!

Sam
Smoke King

Rated 5 out of 5 stars

Highy recommend!!!!

Super quick service- ordered Friday and delivered to Northern Ireland lunchtime on the Saturday. Safe to say I had one happy 90 year old Dad.
Can't recommend this company enough.

August 14, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Claire,

Thank you for the fantastic review.

We’re delighted your order reached Northern Ireland so quickly and, most importantly, that it made your 90-year-old Dad happy!

We really appreciate your recommendation and support.

Sam
Smoke King

Rated 5 out of 5 stars

Finding Smoke King was the best thing i…

Finding Smoke King was the best thing i ever did the service they provide is second to none easy to order and delvery is great lovely people to deal with always there if you need them i would highly recomend them.

August 14, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Sandra,

Thank you for the fantastic review.

We’re delighted to hear you’ve had such a positive experience with Smoke King. It’s great to know you find ordering easy, delivery reliable and our team always there to help.

We really appreciate your kind words and recommendation!

Sam
Smoke King

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