Smoke-King Online Tobacconist Reviews 

36,969
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 5,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally swift delivery and securely packaged items, noting that orders consistently arrive promptly in pristine, damage-free condition ready for enjoyment. Buyers also appreciate the extremely user-friendly online platform, the great product variety, and the helpful support staff who readily resolve inquiries professionally. Though some reviewers were not happy with delivery carriers, mentioning occasional courier complications, unexpected alternative drop-off points, or routing issues during transit. A few people also experienced minor inconveniences regarding order scheduling adjustments, specific delivery time constraints, or occasional stock availability discrepancies after purchase.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Product

Users describe positive interactions with product, consistently praising the high quality and great variety... See more

Service

People report positive experiences with service, highlighting exceptional efficiency and rapid delivery... See more

Order

Clients share positive opinions on order, highlighting a consistently smooth and reliable purchasing process.... See more

Quality

Consumers find quality to be exceptional, consistently highlighting top-tier products, amazing tobacco, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

prompt delivery, well packaged,no complaints on that front. only complaint is certain tobacco's are constantly out of stock, i know this is due to demand, but can't you acquire more stock to cover thi... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, well packaged and a boveda pack in the bag of cigars then that inside a box..... tried the whole of their range of their own cigars "smoke king cigar" I was pleasantly surprised will d... See more

Company replied

Rated 5 out of 5 stars

Your old man, uncle or grandpa can't make it to shops for his favourite pipe tobacco cigarettes or rollies? You need to use the Smoke-King on-line delivery service. Get your favourite tobac... See more

Company replied

Rated 5 out of 5 stars

The pipe smoking auxiliaries were ordered early on Monday and received on Tuesday afternoon. There was a bit of a issue with Royal Mail, mainly to do with location in Securable Box by my front door b... See more

Company replied


Company details

  1. Tobacco Shop
  2. Cigar Shop
  3. Tobacco Supplier

About Smoke-King Online Tobacconist

Written by the company

Welcome to Smoke-King, the online tobacconist stocking the biggest range of Cigarettes, Pipe, Hand Rolling and Tubing Tobacco, Cigars and more.

Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.

You can shop in confidence that our products are genuine, with all taxes and duty paid.



We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.

We're proud to be rated #1 in the Tobacco category on Trustpilot.

About Us

Written by the company

Exceptional Customer Service
We would love to hear your feedback so that we can continue to offer the best customer service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

37K reviews

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4.9

All reviews

(36,969)

4,899 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superior Service

Once again, the service from Smoke-King is second to none. Queries are dealt with quickly and professionally and the overall experience you're left with is a pleasant one. Why go anywhere else for your smoking supplies when you have Smoke-King!

August 24, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Steven,

Thank you for the fantastic review.

We’re delighted to hear that, once again, you’ve received the level of service you’ve come to expect from Smoke King. It’s great to know your queries are dealt with quickly and professionally and that you’re always left with a pleasant experience.

Your continued support and recommendation mean a great deal to us. We look forward to serving you again!

Sam
Smoke King

Rated 5 out of 5 stars

Excellent service.

Excellent service.

August 21, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello,

Thank you for the 5-star review.

We’re delighted you were happy with our service. We really appreciate your support!

Sam
Smoke King

Rated 5 out of 5 stars

Good tracking with orders

Very efficient and well organized. Thanks!

August 15, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Damian,

Thank you so much for your lovely review! 😊

We're pleased to hear you found our service efficient and well organised. We really appreciate you taking the time to share your feedback.

Thank you for choosing Smoke-King, and we look forward to helping you again soon.

Vicky
Smoke King

Rated 5 out of 5 stars

Fantastic Customer service and quick…

Fantastic Customer service and quick delivery, already placed another order.

August 21, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Daz,

Thank you so much for your fantastic review! 😊

We're pleased to hear you were so happy with our customer service and quick delivery — and it's fantastic to know you've already placed another order with us!

We really appreciate your support and look forward to helping you again soon.

Vicky
Smoke King

Rated 5 out of 5 stars

Everything with my latest order was…

Everything with my latest order was spot on. The snuff arrived beautifully fresh, and the Spirit of Scotland pipe tobacco is fantastic—absolutely love it. Fast delivery, well packed, and top-tier quality every time. Highly recommended!

August 12, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello,

Thank you for your fantastic review.

We’re delighted everything was spot on with your latest order. It’s great to hear the snuff arrived beautifully fresh and that you’re enjoying the Spirit of Scotland pipe tobacco so much!

We really appreciate your recommendation and continued support!

Sam
Smoke King

Rated 5 out of 5 stars

Smoke-King on-line tobacconist

Your old man, uncle or grandpa can't make it to shops for his favourite pipe tobacco cigarettes or rollies?

You need to use the Smoke-King on-line delivery service.

Get your favourite tobacco delivered to your door anywhere in the country in no more than 24hrs via Royal Mail.

Guaranteed light speed, first class delivery with full postal insurance.

Smoke-King, the real tobacco majesty.

August 23, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Eric,

Thank you for the fantastic review and for recommending Smoke King!

We’re delighted you think our online service is a convenient way for customers to order their favourite tobacco from home. We really appreciate your kind words and support.

Sam
Smoke King

Rated 3 out of 5 stars

This site is easier to use than any

This site is easier to use than any, others I have know.

August 14, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello,

Thank you so much for your fantastic review! We're pleased to hear you find our website so easy to use. We really appreciate your kind words and your support. 😊

We look forward to helping you again soon!

Vicky
Smoke King

Rated 5 out of 5 stars

Smart Service

Really quick service (within 24hours).
Cigars were delivered, well wrapped and in good condition..

August 23, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello David,

Thank you for your 5-star review.

We’re delighted you were happy with the quick service and that your cigars arrived well wrapped and in good condition. We really appreciate your support!

Sam
Smoke King

Rated 5 out of 5 stars

Word of mouth a friend told me about…

Word of mouth a friend told me about smoking King and have ordered from them several times and have had a great response every time fast and secure post and packaging would definitely recommend them to anyone

August 23, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello David,

Thank you for the fantastic review.

We’re delighted your friend recommended Smoke King to you and that you’ve had a great experience with us every time you’ve ordered. It’s fantastic to hear you’re happy with our fast and secure delivery and packaging.

We really appreciate your recommendation and continued support!

Sam
Smoke King

Rated 5 out of 5 stars

Best company ever,i requested extra…

Best company ever,i requested extra packing material,done no problem,great cutomer service and they go above and beyond f9r their customers

June 26, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Julie,

Thank you for your fantastic review.

We’re delighted we could help with your request for extra packaging and that you were so pleased with our customer service. We always do our best to go the extra mile for our customers.

We really appreciate your kind words and support!

Sam
Smoke King

Rated 5 out of 5 stars

Smok kings best place to get your fresh woods and fast

Excellent service every time and Excellent product first time I've had backwoods cigars as fresh as these ones thanks you guys @ smok king. Fast dispatch aswell every time and they are sent in a protective box every time. If you want fresh backwoods and want them fast. Then order from smok kings website you will not be disappointed
Thanks
Much appreciated
PS

August 22, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello,

Thank you for the fantastic review.

We’re delighted to hear you’ve found our Backwoods cigars to be exceptionally fresh and that you’re happy with our fast despatch and protective packaging. It’s great to know you’ve had such a positive experience with us every time.

We really appreciate your kind words, recommendation and continued support!

Sam
Smoke King

Rated 5 out of 5 stars

Great service

Great service. And the best products you cam get hold of 10 out of 10

August 15, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Duane,

Thank you for the 5-star review.

We’re delighted you’re so pleased with our service and the quality of our products. We really appreciate the 10/10 rating and your support!

Sam
Smoke King

Rated 5 out of 5 stars

Top service and prices and very good to…

Top service and prices and very good to choose from.

August 14, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Robert,

Thank you so much for your fantastic review! 😊

We're pleased to hear you were happy with our service, prices and wide selection. It's great to know you found plenty of choice available.

We really appreciate your support and look forward to helping you again soon!

Vicky
Smoke King

Rated 5 out of 5 stars

Great service

Easy ordering, delivery great, and service excellent. Thank you x

August 14, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Mrs Clark,

Thank you so much for your lovely review! 😊

We're glad to hear you found ordering easy, the delivery was great, and our service was excellent.

Thank you for choosing Smoke-King and for your kind words. We really appreciate your support and look forward to helping you again soon!

Vicky
Smoke King

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient. Also unable to find the item I wanted in shops and they have it.

July 25, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Paul,

Thank you for your review! We’re pleased to hear you found our service quick and efficient, and that we were able to provide the item you were struggling to find elsewhere. We really appreciate your support and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Good company

I’m relatively new to the hobby, smoke-kings so far has been affordable and reliable with getting the orders out quickly and correctly.
No complaints. I’ve ordered three times so far all have been perfect.

August 3, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Gary,

Thank you for your fantastic review! We’re really pleased to hear you’ve had a great experience with us so far and that all three of your orders have arrived quickly and correctly.

It’s great to know we’ve been able to provide an affordable and reliable service as you get into the hobby. We really appreciate your support and look forward to your next order!

Dan
Smoke King

Rated 5 out of 5 stars

The only place I get my cigars!

Great site and now, the only place I buy my cigars. The service is quick and the cigars are always packaged safely with bovedas. Prices, having compared, work out to be the most competitive I think. Ciagars themselves are always good quality and never had any issues. Thanks all!

August 22, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Dan,

Thank you so much for the fantastic review! We’re really pleased to hear we’ve become your go-to place for cigars. It’s great to know you’re happy with the service, competitive prices, quality, and the care we take with packaging and Boveda packs.

We really appreciate your continued support and kind words. Thanks again!

Dan
Smoke King

Rated 5 out of 5 stars

Smoke king is brilliant

Best cigar shop in leeds shame it’s closed and gone online only was a bit unsure at first about ordering online at first but glad I did cigars arrived next day in pristine condition in good secure packaging and kept informed with regular updates on delivery however you used to get a little chocolate with your order when you went to the shop didn’t get one with online order it would make it a bit more special if you put them in

August 15, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Thomas,

Thank you for such a lovely and detailed review! We really appreciate you giving our online service a try, and we’re so pleased to hear your cigars arrived promptly and in pristine condition.

We completely understand that the move from our Leeds shop to online-only was a big change, so it’s great to know we’ve been able to provide the same level of service online.

And thank you for mentioning the chocolates! We’ll certainly pass your suggestion on to the team. It’s lovely to hear that little touch was remembered, and we’ll see what we can do to bring a bit of that shop experience to our online orders.

Thank you again for your support!

Dan
Smoke King

Rated 5 out of 5 stars

great delivery

August 15, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Caroline,

Thank you for your review! We’re pleased to hear you were happy with the delivery. We really appreciate your support and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Great cigars

Great cigars, I got them for my son’s wedding.
Prompt delivery, great service.
Thank you
Richard

July 25, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Richard,

Thank you for your lovely review! We’re so pleased to hear you were happy with the cigars, service, and prompt delivery. We hope they were a great addition to your son’s wedding and wish the happy couple all the very best!

Dan
Smoke King

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