Snälltåget Reviews 

The train was delayed 40 minutes with no announcement explaining why. All the carriages smell like dogs and dust. They have a food carriage with a whole two staff, who were nice, but still somehow it's self service and self checkout ...

Left stranded in Copenhagen to Berlin with four children. Avoid at all costs. Never use this train. No notice at all. Horrible. Don’t have enough bad words to describe.

Disaster customer service. I wanted to change my ticket and it did not work to Call them at that point. 20 days has passed and I still have not recieved any response or refund. Also keep in mind that i traven around 2-3 times a month with them also. Never using snälltåget again .

The journey was cancelled, and we were asked to arrange taxi and leave payment receipt to get full payment. I handed over taxi receipt and customer service informed me that payment will arrive soon but never arrived. Contacted several times via email and overtimes they told me in writing that they will send payment. Now I have appointment with lawyer to file a case against this bluff company to force them to pay for all the trouble that they caused. I have all the conversation in written form. I will also get in touch with TV4 so that others can avoid robbery.

Despite some initial confusion about the seating, service was top notch, as per usual. And the issue was handled in a professional manner.

The customer service at Snälltåget Krogen is absolutely horrific. Say what you want about the food (which is by the way is entirely bland and boring) the person from the wait staff that served us, kicked us out of our table explaining in an extremely condescending and “rulesy” way, that despite the fact that the restaurant was almost empty, we had to take the drinks that we’d just bought and leave. We stood at the end of the restaurant and watched as the restaurant remained nearly empty for the next hour and a half; not only this but one of the tables was being occupied by a member of the staff, who quietly drank her coffee for 2 hours. The whole thing was absolutely absurd! Not so snäll 👎🏻👎🏻👎🏻

Bought a round trip from Copenhagen to Stockholm travelling with SJ out and Snälltåget back. I had bought nonrefundable tickets to visit my friend in Stockholm as I wasn’t expecting having to change the itinerary. Sadly my grandmother passed away and the funeral ended up being the same weekend as my trip and I contacted both SJ and Snälltåget to see if they could help me with my tickets in any way.

SJ kindly offered me a refund whilst Snälltåget’s only response was “As the tickets are non-refundable, We will not refund you.”. Perhaps language isn’t their expertise but being an unsympathetic customer service clearly is.

One thing is policy, but expressing yourself rudely to customers asking for help is another thing. I’ll be sticking with SJ from now on.

Train was cancelled due to a storm. Not a problem, as I expected it, and the information throughout the day was great and informative.

However, claiming a refund is a slow process. Customer service doesn't really exist, even though it says chats and emails are read until 21.00hrs or something.

Still, otherwise fine. Train was decent enough for the few minutes I saw it, and I was looking forward to the trip. Will try again another time.

This company is a nightmare to deal with, the customer service... sorry it doesn't not exist... any questions you are promptly directed to the FAQ, no matter what the question is.
The night train from Stockholm to Berlin was terrible, the compartments are dirty, the train was late to depart. Over one hour late to arrive in Berlin; I am still waiting for compensation a month later. The trip was terrible as the conductor was trying to make up the time wasted, I felt that we were to come off the rails!

A ghastly experience. The sleeper we booked to travel from Berlin to Copenhagen was dingy, threadbare and depressing. Air conditioning was inoperable on a hot summer night. Horrible lighting.

No dining car, although no one in their right mind would want to eat a thing on this train if it had a dining car.

No support staff.

Train stopped for one hour, and no one explained why.

No announcement when train was approaching Copenhagen, and doors opened only briefly when we reached the stop.

It is hard to believe this company is still in business. It does not deserve to be! We thought the Swedes had more pride in their products and services.

Better to fly, drive, bike, walk - or crawl - to your destination.

Worst booking company so far in my life. Snälltåget does not want any tickets to be sold. Fully booked tomorrow and the coming 10 years. Financed by gang criminality in Sweden?

If you would like an uncomfortable trip with no internet, no aircon, uncomfortable seats and no possibility to charge (you can only use old USB chargers) then this is the train for you. But hey.. it’s like a time travel as the trains look like they’re from the 80s..

Also, if you are planning on a longer trip and would like to use the bunk bed you better be in great shape as you have to climb with no latter.

I booked at SJ trains website and this is what we got.. I will never again not double check what company they offer the trip with as I will never again travel with Snälltoget.

Just in case you didn’t see it earlier in my comment.. they write that the train got internet.. that is a straight out lie.. so don’t plan on getting any work done.. cause you won’t.

Thanks snälltåget.. now it’s time to catch up with 2023

Recently traveled from Stockholm to Berlin on the night train. In a word TERRIBLE. At great expense we upgraded to a compartment just for the two of us and were promised a refund for our original 2nd class booking.

We had zero wifi and zero heating. It was minus 2 in our compartment. It was a very long and cold night.

Still no refund for my original booking and their customer service department is even a step lower than their trains.

If you are thinking of using this company..DONT

Subpar customer service. The train was two hours late, applied for a compensation. No reply whatsoever. Emailed them about it. Emailed again. The answer: "Your window for applying the compensation has closed and we can't find your claim or earlier email" – and that was that. Steer away.

The trains are old, break frequently. The price is not at all proportional to the quality of the trains. Especially the toilets are a disaster. Every time I traveled (so far) at least one of the tiny toilets broke in the car I was riding in. They are not pretty to begin with. The trains are 50 years old by the way. There is no way this journey has to cost so much.

The worst customer service I have ever known. They change the time of my train so I am forced to miss a meal I have booked and paid for - seemingly it's my problem! Asked them to change to a later train - nope! No apology, just rudeness from the contact centre. I will NEVER use this company again and I urge you never to either.

Never again.
The worst train trip since more than 40 years

Dirty and disgusting Train I definitely wouldn't recommend it to anyone a very very very very bad experience.

The personal and politeness are two different things that never happened,Very irresponsible personal and disrespectful.
And the toilets are super dirty and very disgusting.

We took the Malmö to Berlin overnight service. I notice that most of the reviews are negative but our experience was good. Service was punctual and staff were helpful... our cabin was missing a ladder but a staff member went and found us one.

Snailtåget. It arrived 50 minutes late and just meters away from the destination it stops. Literally stuck here like an idiot 1 km away from my home but standing on the train waiting for it to keep moving into the station to drop me off so that I can get away from it and go home.