Snapfish Reviews 1,124

Mainly customer service no update on delivery cannot contact them
Not using again as use Amazon delivery
Beware

We ordered our Christmas cards from this horrible company. Snapfish sent us bent cards. All of them. I attempted to send them two emails with pictures of the damage. No one responded. Then I went to their chat site and she told me I was too late. And no refund!! Run far far away from this company. Horrible quality and horrible customer service

I am extremely disappointed that my photo order has not been delivered. These photos were meant to be a present, and the delay has completely disrupted my plans.
My order was supposed to be delivered on Saturday 6th December, but the order hasn't even been shipped but is still processing. I spoke to two different Live Chat agents, who both explicitly assured me the photos would arrive were clearly lying!

Please provide an immediate update on where my photos are and when I can expect them to arrive. I would also appreciate knowing what steps you will take to resolve this issue and prevent further delay.

Received my Christmas Card order faster than expected. However, the quality was not good at all. The photos are grainy even though they were high quality professional photos. When I tried to order more online, the order is not associated with my account and they are unable to retrieve the design for some reason. I will use another service in the future.

Ordered a desktop photo frame. Quality is very poor and color is awful.

I would give zero if possible. Paid for priority delivery and item wasn't delivered as promised. Used the chat function and spoke to a lady who said the items are in production but also out for delivery I asked if they are still in production how are they out for delivery. The day went by still no delivery got on the chat function with another agent to be told they would be delivered on 13th Dec asked for my money back and suddenly they got it mixed up and it was infact being delivered today, asked for tracking details they couldn't provide, when pushed I was told they couldnt give me tracking details as it was still at their facility. Kept asking for money back and the request was ignored. Avoid, avoid, avoid

I wish I could give snapfish a zero rating. When I created my cards online, the color of the card was different than the color of the cards I actually received. It was a darker red and as a result, the text on the back of my card was very difficult to read. It has been days since I reported the issue to snapfish. They’re slow rolling their response to me because they obviously don’t want to help me with my problem. There’s no way to actually talk to a person and you can only deal with them via chat or email and the response times are very slow.

I highly recommend you look at Shutterfly for any photo cards. Snapfish is an awful company with an incredibly poor service department.

Absolute trash got delivered today. I now have to reorder 400+ pictures and multiple gifts and all the sales are over so this was a very expensive mistake to order from them!

I have been using Snapfish for years, and, up till recently, have been happy with the quality of the service and customer support. However, they have now got rid of all their human representatives, and only have a terrible AI 'live chat'. Like most chatbots, this is useless. Snapfish also keep sending me emails threatening to delete all the photographs and books that I have saved with them unless I place an order. They state that their policy is to delete photos/saved books if no order is placed within 18 months; however, I have placed SEVERAL large orders in the last 18 months. I have spent ages online trying to contact the company to address this, but, as other reviews state, it is now impossible to speak to a human representative. In the past, I found Snapfish human support helpful. Now this is gone, I think it is too risky to order through the company. They may have saved money firing human beings, but they are going to lose my business, and, if all these angry and disappointed reviews are anything to go by, the business of many other customers too.

Stay far far away from this company! I had invitations made for my father’s Celebration of Life. Rushed delivery $19.95. They were delivered a week late. The Chat Bot was horrible. Lots of “I’m sorry.” but no help. Never using this again!

Absolutely appalling customer service.
I had an issue with the order, the customer service was unbelievably bad. They told me I didn't have an account, then they said it would be shipped in about two weeks time, then they couldn't find the order. I must have spent about three hours trying to resolve something that should have taken 5 minutes.
Don't use this company. They don't deserve your business. No matter if they are cheap, they are absolutely not worth the hassle and nonsence.

Cannot talk to a individual if there is an issue.
Chat is all automated and is extremely frustrating when you are in need to speak to a real person.
Will never order from Snapfish again nor will I recommend them.

Snapfish was running a special unlimited prints for one cent each. I've spent two days now trying to upload. It says that it can't upload from Google and then it says that I can only choose 100 not unlimited. I have tried many many times. I've deleted browsing, deleted cache. I've tried using the special on advertisement through them. I've also tried using their app and then they say I have to go back to the device I was using before which I'm on the exact same device I've never changed. it won't let me do it. This has been a waste of my time and energy. I won't be doing business with them

I ordered 3 ornaments and they all are horrible. One has streaks across sky. Two are blurry. They were really good photos of some trips. Quality of pictures was good, Snapfish is horrible at doing these.

Holding all my photos unless I buy something they will close account. No download available no support.

My younger daughter is turning 40 so I composed a photobook and ordered 2 copies, one for her and one for us. When it arrived, the two books were different and both completely wrong containing photos of other people's kids.

After fluking one live chat 3 weeks ago during which I was assured the error would be rectified urgently, I've heard nothing and Snapfish has been impossible to contact. Avoid them like the plague.

Thank you for cutting the heads off my photos. Idiots. Not fit for purpose. Cannot believe how bad these prints are.

Their personalised photo tea towels are awful. Feel horrible. Look horrible. Not fit for purpose. And the extremely faded image is distorted by the texture of the cloth. I can't believe how much I paid for this piece of absolute **** that I would be embarrassed to give anyone as a gift.

DON'T BE TEMPTED FOR YOUR BULK CHRISTMAS CARDS U.K!!!
DON'T BE TEMPTED FOR YOUR BULK CHRISTMAS CARDS U.K!!!
Shockingly bad... The site is bad enough it's not user friendly and took me AGES to design the cards but I managed and picked envelopes too.
Then instead of 40 cards, 40 postcards turned up!?
The first Customer Service guy (Radcliff Omwonga) chatting explained "Flat Cards" means a Photograph basically... But it took 20 minutes for him to clarify it didn't come that easy trust me!! I complained how long I'd spent designing them and never in my life have I heard "Flat Cards" equals "one Photo"
••••
Given there are 3D Cards, Pop up Cards,
40 flat ILiterally!!
You can't leave their chat screen or you'll be kicked out and all is lost and the colleagues can't see anything else you've discussed or agreed and I'm just furious.

I just hope anyone tempted to try this new site/company, really just don't it will end in tears don't say I didn't warn you!
Merry Christmas 2025! From Rick

I would not recommend. I need assistance with an order which has quality issues. I spent quite a lot of money on this not to mention time. Chat bot does not work effectively, tried numerous times. Chat bot said they would follow up with an email if they lose connection but that did not happen. Customer services does not exist, no contact number, no email. Impossible to make contact. Will not be using them again. A real shame for a company not to put any focus on their customer service to get any repeat custom