Great way to borrow or lend your car especially if you don't need it. Cheaper than regular car rental agencies
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a good experience - sharing a car with someone. It feels personal. Of course, most cars aren’t pristine but they do a great or decent enough job. People on the app (my experience is in the Neth... See more
Simple and quick rental experience, rented a van in less than 30 minutes between signup, finding the van, and actually renting it. The app and the whole system is well engineered and easy to use, w... See more
Company replied
The car is easy to drive, neatly and provided cloth and belt for transportation. Top! I forgot my hat and Melvin was patiently accommodate my request of time to collect my item. He is the best. Defi... See more
Company replied
4.2
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 48 hours
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Always a good experience with the…
Always a good experience with the SnappCar app. Everything works fine.
October 12, 2025
Unprompted review
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DO NOT RECOMMEND. THEY WILL DIRECT DEBIT YOU AS THEY WISH
I rented a car and that part was ok.
When returning the car, the street where i picked up the car was full, so i parked the car on the street next to it (as the instructions stated: "if not possible to park in the same place, please park as close as possible).
This area was paid during the week, and the car was fined 3 Days after my rental was finished.
The owner wanted me to pay, wich i obviously wasnt goint to. As it states im responsible for fines during my rental and not days later.
The owner contacted snappcar and without talking with. Because they sent me an email saying the received a fine and to answer to that email or call them ( the number doesnt even work anymore if you try to call it) and they didnt answered my email and just initiated a direct debit without my consent!
The costumer support is horrible and almost non existing.
I would not recommend this app to anyone
If im responsible for 48h, than check what you doing as you are charging me for a ine 3 and half days later!!!!
October 2, 2025
Unprompted review
Reply from SnappCar
Thank you for your feedback. As stated in our terms, renters are responsible for fines that occur during the rental period, including up to 48 hours after the check-out. It is therefore important to park close to the original spot and to avoid paid parking.
If this issue has not yet been resolved, please contact us via support@snappcar.nl or through the live chat so we can look into it.
Team SnappCar
Wonderful ride
Wonderful ride. Thnx for the experience. Cheers. Will be making use of this service again.
October 7, 2025
Unprompted review
Renting your car: Horrible customer service and system
I use snappcar to rent my car. So many things went wrong outside of my control and the customer service team promised many things, never took accountability or ownership. Bottom line: I feel very unfairly treated and would recommend to think twice before renting your car through them.
October 7, 2025
Unprompted review
Reply from SnappCar
Thank you for sharing your feedback. We’re sorry to hear that you had such a disappointing experience and felt unsupported. That’s certainly not the level of service we aim to provide. If there’s anything still unresolved, please reach out to us via support@snappcar.nl so we can look into this further for you.
Team SnappCar
Really user friendly and safe
October 4, 2025
Unprompted review
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Everything ran smoothly.
October 6, 2025
Unprompted review
Reply from SnappCar
Thank you for your feedback. We're glad to hear everything went smoothly and we are looking forward to welcome you again soon!
Team SnappCar
It was just as discribed!
October 6, 2025
Unprompted review
The platform charges are higher than…
The platform charges are higher than expected and could be reconsidered for better affordability.
October 4, 2025
Unprompted review
Reply from SnappCar
Thank you for your feedback. We understand your concern regarding the platform charges. These costs help cover aspects such as insurance and roadside assistance, but we’re continuously reviewing our pricing to keep it fair and transparent for all users.
Team SnappCar
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Great Sprinter Van
Great Sprinter Van, clean, good condition and Reverse-Camera!
October 3, 2025
Unprompted review
Great platform for car sharing
October 3, 2025
Unprompted review
Great experience with this app
Great experience with this app. It was very simple to use, and chatting with cars owner as well. I totally suggest it.
October 2, 2025
Unprompted review
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Very reasonable pricing
Very reasonable pricing, friendly owner, gebuine support for the rental process
September 27, 2025
Unprompted review
Reply from SnappCar
Thank you for your feedback! We’re glad to hear you found the pricing reasonable and that you had a positive experience with the owner and support during the rental process. We look forward to welcoming you again soon!
Team SnappCar
Good options when car is needed
Several options available and safe
September 27, 2025
Unprompted review
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Perfect website to quickly rent a car
Perfect website to quickly rent a car
September 25, 2025
Unprompted review
Dennis from customer support was not…
Dennis from customer support was not helpful at all. Despite explaining my issue five times, he still didn’t understand what I was saying. It’s obvious they value money more than a single customer. I will never try this service again.
September 24, 2025
Unprompted review
Reply from SnappCar
Thank you for sharing your feedback. We’re sorry to hear that your experience with our support did not meet your expectations and that your issue was not resolved as clearly as it should have been. We’ll make sure your feedback is shared internally so we can improve the way we support our members. If you feel there are still unresolved matters, please don’t hesitate to reach out to us via support@snappcar.nl.
Team SnappCar
Carhire Snappcar
Great way to borrow or lend your car especially if you don't need it.
Cheaper than regular car rental agencies
September 22, 2025
Unprompted review
Reply from SnappCar
Thank you for your positive feedback. We’re glad to hear you find SnappCar a great way to share cars. If there’s anything we can do to turn your 4-star experience into a 5-star one, we’d love to hear it!
Team SnappCar
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