We are an NHS Trust which has using Snap for several years now for both audit and survey data collection. The product is essential to the work we do, easy to use and capable of so much. The support... See more
Company replied
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See what reviewers are saying
Over 30 years of using Snap, I continue to be delighted and praise it to my colleagues and clients. My research consultancy simply can not work effectively without Snap. It's so adaptable and user fr... See more
Company replied
Cint, as a platform, does not give a good service. Surveys are generally poorly remunerated, and I find I am often disqualified after several minutes' work. Cashing in rewards is problematic; in the p... See more
Company replied
I love Snap Surveys and have been using it heavily for over 5 years. It's so flexible but really good value for money and you get all the proper survey features at once rather than having to pay extra... See more
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Company details
Written by the company
Capture accurate feedback, make better decisions. Providers of advanced survey software & professional research services. Request a free demo »
Contact info
Unit 4-5, Mead Court, BS35 3UW, BRISTOL, United Kingdom
- 01454280800
- info@snapsurveys.com
- www.snapsurveys.com
4.4
Excellent
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Recent Snap Evaluation
The snap software that I use within my day-to-day job is of a high calibre allowing me - and my colleagues - to produce high quality pieces of work that meet our organisation's business needs.
The software keeps getting better and improving with each passing year, with new tools being added to allow surveys to become more dynamic and interactive. With that said, the software remains extremely user-friendly and if any problems are encountered, the Team at Snap are always on hand to offer help, advice and top quality support.
Alongside the day-to-day use of Snap, the training materials on offer - whether that be onsite, online or via telephone - are also extremely beneficial to any type of Snap user, regardless of whether they're a beginner or an experienced user.
November 21, 2018
Unprompted review
Reply from Snap Surveys
Hi Robert
Thank you for leaving us such a great review. We appreciate the high regard you have for our survey platform, as well as the customer service we provide.
Please let us know if there’s anything more we can do to help.
Many thanks,
Snap Surveys Team
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Excellent survey design and reporting software
I have been using SNAP Survey software for over a decade and I believe it is an essential part of my business as a market research consultant. I use the software every day and although it does have a learning curve it is simply much more powerful and flexible than many competitors in delivering online, face-to-face and kiosk interviewing. Without doubt, using SNAP has allowed me to be more innovative and has helped me deliver research, valuable insight to my clients and grow my business.
I have also worked with the SNAP consultancy team several times and I have always found them creative, diligent and committed to excellence. I feel in safe hands working with them and would recommend them. The help desk are also very good at helping to answer difficult questions or help me solve challenging questions.
November 21, 2018
Unprompted review
Reply from Snap Surveys
Hi Callum
We appreciate the kind and words – and thank you for being with us for so long.
Our software is definitely very rewarding when used to its full capabilities!
We’re very happy to hear how much the platform has helped you and your clients.
Offering great support is one of our biggest priorities so we’re delighted to hear we’ve delivered on this for you. As ever, you know where we are if you need us!
Many thanks,
Snap Surveys Team
We have been using Snap Survey since 2016...
We have been using Snap Survey since 2016 receiving an excellent level service from all areas; training, sales & support. For anyone looking for a solid response collector & analytic tool I would highly recommend Snap.
November 21, 2018
Unprompted review
Reply from Snap Surveys
Hi Liam
Thank you for the review and for being a long-standing client. We appreciate your kind words and look forward to continuing to deliver a first-class service for you.
Many thanks,
Snap Surveys Team
Great tool with great support
SNAP is a great tool backed up with some great support from their team
November 20, 2018
Unprompted review
Reply from Snap Surveys
Hi Clive
Thank you for the great review. We’re delighted that our software and services are delivering the results you need.
Many thanks,
Snap Surveys Team
Waste of time & effort
Started Snap Surveys & completed 2 surveys with a credit of £2+. That was about 6 weeks ago and since then I have received several invitations to complete surveys, but after completing 15/20% of the survey they find it is not suitable and find me another survey - this goes on for another 2 or 3 surveys so after wasting up to 15 minutes of my time I am no further forward and out of pocket on time wasted. BEWARE!!!
November 14, 2017
Unprompted review
Reply from Snap Surveys
Thank you for your feedback, John. We can understand your frustration. Unfortunately, your review pertains to a panel service, not Snap Surveys software or services. You registered for a Snap Surveys panel through our partner, Cint, who administers opportunities for paid surveys. Cint has their own set of criteria for survey completions and rewards. If you would like to discuss this further, you may contact Cint directly. https://www.cint.com/contact/
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Scammers
Scammers,
They leach on to you from other web sites when you buy something online and promise cash rewards for filling out surveys, lots of excuses for not crediting you for all the time you spend filling in their online questions. After filling in surveys they say finding one more suitable, so all that time was wasted (not credited!), after a lot of time it falls over with an error, so no credit at all.
Contacted them many times and they just fob you off with some IT excuse, weeks later it is no different. Appears to be just another con, don’t waste your time.
Update (to their reply)
"Snap Surveys" log-in, "Snap Surveys" on the web pages, how can that not be a Snap Surveys service then?
April 22, 2017
Unprompted review
Reply from Snap Surveys
Thank you for your honest feedback, Rob. Do know that we can understand your frustration. Unfortunately, your review pertains to a panel service, not Snap Surveys software or services. You registered for a Snap Surveys panel through our partner, Cint, who administers opportunities for paid surveys. Cint has their own set of criteria for survey completions and rewards. If you would like to discuss this further, you may contact Cint directly. https://www.cint.com/contact/
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