SNOWLEADER Reviews 

It takes way too much to dispatch an order (like to move a product from a store to the deposit).
When product shows "in stock" I expect the start of the delivery in the next working day.

Overall the ordered products were fine and delivery came in the estimated schedule.

Snowleader is just great. Everything has always arrived very quickly, the products are great - including the snowleader brand ones - and everyone has always been nice when I sent them emails. I have bought skis and bindings (including the mounting) for skitouring, crampons, a snowleader bag… always very satisfied!

zeer slechte service. uiteindelijk pakket teruggestuurd maar nu zeggen ze dat de doos leeg was. pure diefstal hier. mijn advies bestel er nooit iets…. Now after weeks and weeks where i have send all the proof … they ask for a handwritten request. Reallyyy?????? Are these the middle ages?????

Bought a Black diamond Down patrol 15 backpack and it's very nice. Fast shipping and good price

Order was shipped immediately and arrived a few days afterwards. Very, very satisfied!

Ever since I discovered the Snowleader website, I’ve been buying all my gear there. The prices are great, and the variety of items available is amazing.

They send me gift for my birthday, fast delivery and a was very happy about their présent. Excellent company, very good marketing, selling good quality product!

It arrived in the day, excelente experience, but a would like to change for a big number...

One the worst experiences I've ever had. I ordered a pair of Julbo Vermont Classic and they were delivered damaged. So I sent multiple emails to get a refund and to start the procedure to give back this glasses. No one replied, ever.
I will update this review once I will solve the situation through legal action.

Very satisfied ! Good price , fast and good shipping, 5 stars deserved !

***SCAM SCAM SCAM***

I ordered a coat in January (Order Ref: 2200284765) which needed to be returned as it wasn’t suitable.

A return label was provided by the company and the item was sent back. I was later told via live chat that the parcel had been received at their warehouse and that a refund was being processed.

After multiple follow-ups over several weeks, I was then asked to provide a tracking number. Unfortunately this had been misplaced. I then provided the return label that had originally been sent to me (clearly labelled as such in the email), however I was told this was not valid.

Despite previously confirming receipt of the item, the company is now refusing to issue a refund without a tracking number. This has now been ongoing for over 3 months with no resolution.

The handling of this return has been extremely poor, with inconsistent information, delays, and a lack of accountability.

I would strongly advise against ordering unless you are 100% certain you will keep the item, as the returns process appears unreliable and difficult to resolve.

I bought a jacket that I later returned because of a defect. I filed a warranty claim that Snowleader accepted but instead of offering me a repair, a replacement or a refund (which they have to according to EU consumer law) they tried forcing me to accept a credit note for their website, which I never agreed to.

The jacket cannot be replaced as it’s sold out on their website. They’re refusing to refund me my money (which is illegal as they have accepted the claim!) and stopped responding to my messages a little over 2 weeks ago. In their last message they referred to their own terms and conditions, but they can never overwrite EU consumer law and a EU webshop may never put costumers at a disadvantage compared to the law.

Next step will be starting a case with the consumer authorities and my bank if they don’t agree to refund me my money within a week. Beware of this before you buy from this company.

UPDATE 21.04.2026

I sent my bank information to customer service a week ago and still haven’t received my money or a confirmation that the transfer has been made. I will update my review again once I have received my money.

UPDATE 27.04.2026

I finally received my money, although somehow not the full amount and it also cost me a fee to my bank. It’s better than nothing but doesn’t change the fact that their terms and conditions are illegal in terms of EU consumer law and I will never place another order with them.

Very good experience. The skis for my son were exactly as we ordered and they were delivered in a few days. Their team also got in touch with us to clarify some aspects. I will order my next skis with them.

Do not order anything from this shop. I placed an online order, returned it and have not received my money back for over two months. No response from customer service at all.

I am very disappointed with Snowleader's after-sales service. I opened a warranty claim (#01168987) regarding a manufacturing defect in a pair of shoes.Despite receiving an automated email promising a response within 2 business days, it has been over a week and I have heard nothing. I have sent follow-up emails, but they are being completely ignored.It is unacceptable for such a well-known store to ignore customers regarding legal warranty issues. I expect an immediate solution (repair or replacement) as per EU consumer law.Think twice if you expect any post-purchase support.

Very easy to order online while we are hiking in France. Delivery to pick-up point a few days ahead of us was seemless. Excellent service and communications. Great range of quality hiking clothes.

Excellente

Do not ever order from this company. There is a high chance you will not receive your order and you will never see your money again, items will be missing from your order and you will never see your money again or if you return your order you will never see your money again. They will respond to emails, but deny all responsibility, say they are processing your request but never get to the end of the processing, or say they have fully investigated and determined you are at fault. On these reviews they respond saying they have responded by email etc but they are only saying they are responding, never actually refunding what is owed. Whatever is written below, I ordered and paid for two sets of goggles. Snowleader denied any responsibility for one set arriving and after two months of ‘thorough investigation’ determined they were dispatched. This was after requested an attested statement, proof of identity…all kinds of hoops to jump through that are illegal according to consumer law they say in their own T&Cs they abide by. The weight of the parcel on the label attached by them before dispatch confirmed it was absolutely impossible that more than one pair was in the box. I returned the one pair I did receive, which tracked postage confirmed was received by them. Surprise surprise…three months later no refund and the excuses given so far include ‘it has been a busy period’, it is ‘being processed’, ‘it cant be processed as there is a bank investigation underway’ etc etc. I’m sure their response below will say something along the lines of email communication and open case….it is an absolute sham to attempt to sound like a legitimate response. It would have been cheaper to just issue the refund than to employ a person to respond to all the communication. Unless employees are not paid either.

Skis delivered exactly as ordered. The courier delivered them to my home at the indicated time. Bravo SNOWLEADER.

The fabric on this carhartt pocket t-shirt is thick and feels like it will last a decade. It runs very large though, so size down