SNOWLEADER Reviews 

Quick delivery. Item perfect

Excellent communication

These guys are not to be trusted. I spent over £500 with then for an Item that was supposed to be delivered by Evri. The item never arrived!!! 9 weeks later they keep finding excuses for not refunding me my money or sending me the item. Today I spoke to some joker called Rafael who told me when asked when I would be refunded he said 'I don't know' and I said that is too vague he said, and I quote 'we have to be vague', I don't think I have any chance of getting my money back without suing them AVOID!!!

The customer service at Snowleader operates on a rigid; automated logic that fails to account for merchant error. I attempted to resolve an issue where the product received did not match the specific measurements provided on their website. Despite this clear breach of product description; the company refused to facilitate a direct exchange.
The Snowleader policy requires a full return and a new purchase at the current market rate. In this instance; the price increased by 120 euros. The refusal to honor the original price point when the initial error sits with the store is a predatory business practice. It externalizes the cost of their inaccurate data onto the consumer.
The response from their team was dismissive; offering no path for escalation or investigation into the faulty sizing charts. This approach suggests a lack of professional accountability. Prospective customers should be aware that if Snowleader provides incorrect technical specifications; the financial burden of that mistake will fall entirely on the buyer. The 120 euro surcharge for a sizing error is unacceptable for a high end winter retailer.
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Response to Snowleader arguments

Your assertion that the size guide contains no errors is factually contested. I have verified the physical measurements of the delivered garment. These dimensions deviate from the technical specifications published on your platform at the time of purchase.

The suggestion that trying on the garment is the primary method of verification attempts to shift the burden of accuracy from the retailer to the consumer. A published size guide constitutes a specific technical parameter and a fundamental basis for the commercial contract. Delivering a product that fails to meet these stated dimensions represents a failure of conformity under Article L217-4 of the French Consumer Code.

Your terms and conditions regarding daily price fluctuations apply exclusively to standard returns. They do not supersede statutory consumer rights regarding non conforming goods. The necessity for a replacement is the direct consequence of your inaccurate dimensional data. Forcing a consumer to absorb a 120 euro penalty to rectify an error originating from your documentation is an unjustified transfer of commercial risk.

Everything went like clockwork. Highly recommend.

Had to return a ski jacket - too small - they said the 'courier' had lost the parcel & I would need to send them a signed handwritten afadavit as proof of return, despite having an 'e receipt from the courier'!

Needless to say my credit card company sought & obtained the full refund.
No I do not recommend this company - their customer service leaves a lot to be desired!
AVOID at all costs!

18/03/26 You have responded to my poor review much faster than your 'customer service' dept responded to any of my queries!
You also missed the point - the 'alleged undelivered returned parcel' problem is between snowleader & the courier not the customer & courier.
Your business acumen is dreadful but you are aware of that already judging by the previous poor reviews regarding returned parcels 'going missing'

Send damaged goods
Stopped replying to emails

Excellent trousers. Fast delivery

I'm very satisfied with Snowleaders service

Fast delivery

fast support and excellent delivery times.
i worked with support for returning a faulty snowboard, they took care of it fast and the resolution was excellent. thanks !!

Great product, good price, quick delivery, promptly customer chat support. Love it

I’m very disappointed with my experience with Snowleader. I placed an order worth nearly €700 which never arrived and was apparently returned to them without any explanation. I was not informed proactively and only received clarification after contacting customer service myself.
After almost a month of waiting, their only solution was to refund the order (which may take up to 14 days) and suggest I place a new one. This does not address the long delay, lack of communication, or the inconvenience caused. Because the equipment didn’t arrive in time, I had to rent gear for extra money for my planned activities.
As a Sommet loyalty member, I expected a much higher level of service and accountability.

If I could give 0 stars, I would. Absolutely do NOT buy anything here if you value your money and your sanity. This company is engaged in pure scamming and pulls out every stop to avoid legal refunds.

I returned two items (a helmet and goggles) in the exact same box. What do they do? They refund the helmet, but stone-faced claim that the €159.90 goggles 'were not in the box'. How is it physically possible to receive the box, process one item, and then claim the other item just vanished into thin air?

It gets even worse: their own system shows 'Return Accepted' for both items in black and white. I have the screenshots of their own records, but as soon as it comes to paying, they lie through their teeth and ignore their own evidence. To top it all off, they demand a 'handwritten and signed sworn statement' via mail – a laughable and illegal stalling tactic they only use to discourage consumers.

Save yourself the misery and order somewhere else. These are not professional sellers; they are thieves with a customer service department. You've been warned!

I bought two pair of ski shoes to be delivered to collection point in Zell am See. DPD was not able to deliver the parcel to BILLA Markets. This is very strange. The parcel returned to Snowleader. Now I'm asking for a refund. They don't even answer to my emails.

Edit: I have send 3 emails about my refund inquiry. No answer from your side. At the and I wrote a review on Google maps and you made the refund. Otherwise by sending emails it's impossible.

No problem at all. Perfect delivery

fast delivery !

Having previously had a good shopping experience with Snowleader I ordered a new backpack in January. Evri finally acknowledged they had lost the package. However I still find myself without a backpack or refund. Snowleader do not respond to emails and despite £30 of call charges have been absolutely ineffective when you speak to them. Terrible experience and will not be shopping with them again

Ordered a burton process snowboard and burton bindings to the uk all came through as ordered with Evri tracking number to keep track took 6 days no problems at all 5/5 👌🏽 see you in Chamonix in 2 weeks !!!