SNOWLEADER Reviews 

I purchased a pair of snowboard boots from Snow Leader and unfortunately the experience has been very frustrating. The boots were sent via Evri, but for no clear reason Evri are now returning the parcel back to Snow Leader before it was delivered to me.

I understand that delivery issues can sometimes be down to the courier, and that Evri are involved here. However, my main issue is the lack of communication from Snow Leader themselves. After multiple attempts to contact them, I’ve been unable to speak to anyone or get a clear explanation of what’s going on or what the next steps are.

When you spend a decent amount of money, you expect at least basic communication and support from the retailer, especially when something goes wrong. At the moment, I’m left in the dark with no boots and no clear resolution.

I hope Snow Leader improve their customer service and communication, as this situation could have been handled much better.

Awful. Everything about my interactions from start to finish has been a disaster. The bottom line is that it took them 2 weeks after order placed to advise me items out of stock then after agreeing a refund not getting it forcing me to raise a dispute with my credit card company. I finally got my refund through the credit card company. Avoid snowleader at all costs

The boots I ordered were too small because their size chart was wrong. Impossible to speak with anyone. Wrote 2 emails no reply. The worst client service

Second time I buy here and very happy, excelent prices and great comunication.

I ordered a set of skiis and specified the size I wanted. The skiis I received were too short and I’ve been told that there is nothing they can do and I’m stuck with a pair of skiis I cannot use. I now have to order another set of skiis. I will never use this company again

Ordered a ski jacket, should have arrived before the holiday but did not
Infact it didn’t arrive even AFTER my holiday
Later it said it was being sent back, never even made it to my house
Once it arrived back in their depot got an email saying up to 14 days until refund, now 15 days no refund
Either a scam or very falsified time windows in terms of both delivery and returns, I hope I see my return money soon

TLDR: don’t buy anything you may need to return, use a different shop.

I have used snowleader several times and generally had good experiences however when it comes to their returns process it’s absolutely rubbish. I returned 3 items on the 12th Jan 26 using their returns process. EVRI collected and delivered the parcel and so far I’ve not had any response from snowleader. They still have £600 of my money, their agents don’t answer the phone and their AI bot is worse than bad. I have called, emailed and used their in-house messaging system and so far (29th Jan) no one has got back to me or refunded my money. I urge you to avoid this company if you are planning on returning any items.

Edit: my order (2200280008) was returned on the 12th and on the 29th when I raised this review I had not received any communication or refund from snowleader.

Spent £600 on the 3rd Jan, they shipped to the UK in 2 boxes, 10 days later Evri had said they tried to deliver but i was not in( rubbish I went through 48 hours of CCTV no delivery) i was then told the 1st delivery went back to the dist centre in Brentwood and could not be returned. second parcel was then lost and after 3 days of chasing Evri it was delivered but the box was open so i assume the Skis i ordered fell out of the box. now spent 5 days trying to get hold of snow leader by phone chat and email and no response, So I have now been away skiing with the family without my order.£600 of my money is still outstanding. Think twice spend the extra money and order from a better company.

Amazing experience, super fast delivery, great price, and great products. Absolutely using again if needed!

Ordered a product on Jan 4th, site said delivery within 5 business days - received tracking number from Swisspost but order showed "unknown delivery date". Contacted Snowleader a dozen times asking for update and refynd - now 23 days later, still no product, no update and no refund from Snowleader - I had to dispute charge with credit card / huge hassle ... Snowleader is untrustworthy and unresponsive - AVOID THEM

Recommended shop an good service

Ordered some Salopettes on the 11th January, order confirmed and money taken from bank account, advised arrival circa 19th January, nothing has arrived. I have sent 2 'request contact' forms on their contact us page, sat on live chat 4 times where an AI bot transfers but no one answers and spent 11 minutes on the phone at 9 pence a minute on hold. I'm left thinking this is a scam site and I'm £100 worse off finding out.

Great store with excellent service. Highly recommended!

No response after 2 weeks. Order has not arrived. Would not recommend.

Company is the worst I experienced. Waiting weeks for my order. Not possible to reach them by phone, do not respond on e-mails, online forms etc..

Add: now (30-1-2026) they try to get rid of this reveiw by supposing that this review was for another company instead of contacting me with apologies or something.. The Dutch website snowleader.nl turned out to be just a translated website from snowleader.com (located France). the Dutch phonenumber on the website directly sent you to another country. So take your responsability instead walk away without any apologies! No response on several calls, e-mails etc, but Within 2 days try to take this review away. Might be an idea to use that effort to really help Customers instead of this. Terrible Terrible service!

Package apparently sent. But they never handed tracking investigation is 2 weeks and counting…

I cannot speak with a person!!!!

I bought a helmet and i returned it because was too small, and i put give me the money back in my account of snowleader.
Then i ordered another helmet and they sent me a helmet thats not the same as the picture so i got tired and i returned it. Now they didnt give me back my money to my bank account, they put it in credit of snowleader because i bought it with credit!

Nice customer service, quick delivery, good selection of products.

Ordered Volcom snowboarding jacket and pants with express delivery.

Order was dispatched 19th jan and I received it 21th of January.

Excellent price and prompt delivery. Cheers

I purchased a jacket costing nearly €300 and paid extra for next-day delivery because I urgently needed it for a mountain trip.

The jacket did not arrive on the promised delivery date, and I did not receive any shipping confirmation, tracking number, or update explaining the delay. This lack of communication is very concerning.

After reading many similar reviews here, I am now worried about whether this company is legitimate. Several customers report not receiving their orders or being unable to get a refund.

I also tried to contact customer support via the live chat, but no one responded.

At this point, I do not know whether I will receive the jacket I paid for or if I have lost my money. This experience has been extremely disappointing and stressful.

I hope the company addresses this issue promptly and provides clarity regarding my order.