SOCKSHOP Reviews 

570
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, most reviewers were somewhat happy with their experience overall. People frequently praise the fast delivery times and note that navigating the website to place orders is a straightforward process. Consumers often share that the bamboo products provide great comfort and maintain a soft feel during everyday use. Some reviewers were not happy with customer service interactions, mentioning that getting help or resolving problems can be quite frustrating. A few people also pointed out that certain items developed unexpected holes or worn patches shortly after being used. Additionally, a portion of buyers expressed disappointment regarding incorrect orders or difficulties with the return process.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as opinions on items vary significantly. While some... See more

Quality

Clients share ambiguous opinions on quality, with many praising the exceptional comfort, softness, and... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. Many... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting fast dispatch times and... See more

Customer service

Consumers find customer service to be frustrating, consistently reporting that staff brush off problems with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Make sure you buy direct from Sockshop directly and not Debenhams. The two are not compatible. I bought Large boxers from Debenhams, Sockshop delivered Medium (never knew Sockshop would be involved).... See more

Company replied

Rated 4 out of 5 stars

dreadful company i rember years ago they were ok when they had a phone line..bought 7 pairs of bamboo socks and after a month holes in them anyway sent them back and they refused to refund me ,so wi... See more

Company replied

Rated 3 out of 5 stars

I am happy with the products but I am dissatisfied with the delivery system. I paid for track 48 but my order is yet to arrive after 3 days. Why are customers asked to pay for delivery services that... See more

Company replied

Rated 4 out of 5 stars

Been ordering for MANY YEARS, but the quality is now shocking! 2 packs of socks all riddled with holes in only 2 months. Normally I'd get at least 6 months out of them... one pair started the rip... See more

Company replied


Company details

  1. Outlet Mall

Written by the company

Here at SOCKSHOP, we care about what you put on your feet! Choose from a huge range of sock drawer staples, fashion styles and specialised socks, with styles for men, ladies and kids, as well as a range of tights, underwear, loungewear and accessories. Shop more than 90 brands 24/7 at www.sockshop.co.uk.


Contact info

3.7

Average

TrustScore 3.5 out of 5

570 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(570)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The only socks my seams adverse child…

The only socks my seams adverse child will wear. Don’t ever stop making them!

August 5, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you so much for taking the time to leave us such a wonderful review.

We're absolutely delighted to hear that our socks are the only ones your seam-sensitive child will wear. Knowing that our products are making such a positive difference means a great deal to us.

Thank you for your lovely comment and continued support. We'll certainly pass your feedback on to our product team!

We look forward to welcoming you back to Sock Shop again soon.

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Rated 5 out of 5 stars

Easy on line ordering

Easy on line ordering , with a straightforward website to navigate . Good range of socks at competitive pricing. Very comfortable to wear bamboo material. Will buy again 👍

August 5, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us such a wonderful review.

We're delighted to hear that you found our website easy to navigate and the ordering process straightforward. It's also great to know that you're pleased with our range of socks, competitive pricing, and the comfort of our bamboo socks.

Thank you for your kind words and for choosing Sock Shop. We're thrilled to hear you'll be shopping with us again, and we look forward to welcoming you back soon

Rated 5 out of 5 stars

Excellent fit

Excellent fit . Very soft and comfortable.highly recommend.

August 3, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

hank you for taking the time to leave us such a lovely review.

We're delighted to hear that you're pleased with the fit and that you found your purchase so soft and comfortable.

Thank you for your recommendation and for choosing Sock Shop. We really appreciate your support and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

I initially found some shoe liners to…

I initially found some shoe liners to wear in ballet shoes they were great. Stretchy, didn’t slide off my heels and stayed put. Just what I needed.
The next footsies had a silicone rubber attached to the heel, I couldn’t wear those as I’m allergic to silicone. I rang customer services, extremely helpful and I got new shoe liners without silicone they’re perfect, well done and thank you.

July 2, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you so much for taking the time to leave us such a lovely review.

We're delighted to hear that you found the perfect shoe liners for your ballet shoes and that they stayed comfortably in place.

We're also pleased that our Customer Services team was able to help when you discovered the silicone heel grip wasn't suitable for you due to your allergy. It's wonderful to know we were able to provide an alternative that works perfectly for you.

Your kind words mean a great deal to both our Customer Services team and everyone at Sock Shop. Thank you again for your support, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Love it

A good choice of stuff on the website, good postage options, fast despatch and then the quality of the socks is brilliant. I bought bamboo socks and I love them. I will be back

July 2, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you so much for taking the time to leave us such a wonderful review.

We're delighted to hear that you were pleased with the choice of products on our website, our delivery options, and the speed of dispatch. It's especially great to know that you love your bamboo socks and are impressed with their quality.

Thank you for your kind words and support. We look forward to welcoming you back to Sock Shop again soon!

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Rated 5 out of 5 stars

Good quality

Good quality, fast delivery at a reasonable price.

August 5, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us a review.

We're delighted to hear that you're pleased with the quality of our products, found them to be good value for money, and that your order arrived quickly.

Your feedback is greatly appreciated, and we look forward to welcoming you back to Sock Shop again soon.

Rated 5 out of 5 stars

Buy with confidence

I always buy these socks for the family which is proof of how good these socks are. Buy with confidence.

August 5, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you so much for your wonderful review.

We're delighted to hear that you continue to choose our socks for your family. Knowing that you come back to us time and time again is the greatest compliment we could receive.

Thank you also for recommending us to others. Your confidence in our products and your continued support mean a great deal to us.

We look forward to welcoming you back to Sock Shop again soon.

Rated 5 out of 5 stars

Excellent quality socks

Excellent quality socks, good price and swift delivery, so all good as far as I'm concerned.

July 18, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that you're pleased with the quality of our socks, found them to be great value for money, and that your order arrived promptly.

Your feedback means a great deal to us, and we're so pleased that you had a positive experience. We look forward to welcoming you back to Sock Shop again soon

Rated 5 out of 5 stars

Great voice of product and ease of use

Great voice of product and ease of use. Fast and efficient service and delivery.

August 5, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us such a positive review.

We're delighted to hear that you found our product range easy to browse and our website easy to use. It's also wonderful to know that you were pleased with our fast and efficient service and delivery.

Your feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Sock Shop again soon.

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Rated 5 out of 5 stars

Really fast delivery and super soft…

Really fast delivery and super soft comfy socks!

June 8, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that your order arrived so quickly and that you're enjoying your super soft, comfortable socks.

Your feedback is greatly appreciated, and we look forward to welcoming you back to Sock Shop again soon.

Rated 5 out of 5 stars

The socks arrived quickly and in good…

The socks arrived quickly and in good order. They were exactly as described and are so comfortable. I have ordered twice now and on both occasions the service is faultless. Highly recommend.

June 5, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you so much for taking the time to leave us such a wonderful review.

We're delighted to hear that your socks arrived quickly, were exactly as described, and that you find them so comfortable. It's especially pleasing to know that you've ordered from us twice and have found our service to be faultless on both occasions.

Thank you for your recommendation and for your continued support. We truly appreciate it and look forward to welcoming you back to Sock Shop again soon.

Rated 5 out of 5 stars

Great socks

Great socks, wash well, quick delivery

August 5, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us a lovely review.

We're delighted to hear that you're pleased with your socks, that they wash well, and that your order was delivered quickly.

We really appreciate your feedback and look forward to welcoming you back to Sock Shop again soon.

Rated 5 out of 5 stars

Easy to use website and 10/10 products

Easy to use website and 10/10 products, would definitely recommend for bamboo users

July 1, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us such a fantastic review.

We're delighted to hear that you found our website easy to use and that you rated our products 10/10. It's especially wonderful to know that you would recommend us to other bamboo product users.

Your kind words and recommendation mean a great deal to us. We truly appreciate your support and look forward to welcoming you back to Sock Shop again soon.

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Rated 5 out of 5 stars

My order came quickly and was exactly…

My order came quickly and was exactly as I hoped

July 4, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us a review.

We're delighted to hear that your order arrived quickly and was exactly what you were hoping for. It's always great to know we've met our customers' expectations.

We really appreciate your feedback and look forward to welcoming you back to Sock Shop again soon.

Rated 4 out of 5 stars

socks and more socks.

Apart from ordering the wrong socks initially, I was pleased when the new ones arrived, however they are not really what I’m looking for, there’s always a tight part which I loath, I’m yet to find a sock that isn’t tight somewhere, my legs and ankles are average sized, and sadly trying to find all cotton is nearly impossible, you do have many choices, lovely colours, just not what I’m trying to find, I will order again as it’s a company that I trust, I just wish…

July 29, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

We're pleased to hear that you were happy with your replacement socks and that you appreciate the range of styles and colours we offer. It's also wonderful to know that you trust Sock Shop and intend to shop with us again.

We're sorry to hear that you haven't yet found a pair that provides the level of comfort you're looking for. We understand how frustrating it can be when socks feel too tight, even with average-sized legs and ankles, and we appreciate your comments regarding all-cotton options. Feedback like yours is invaluable and will be shared with our product team as we continue to develop and improve our range.

Thank you again for your honest feedback and continued support. We hope we're able to help you find the perfect pair in the future.

Rated 5 out of 5 stars

Seems good reliable company

Easy ordering item arrived well packaged and fairly quickly.

July 7, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us a review.

We're delighted to hear that you found the ordering process easy and that your item arrived well packaged and in good time.

Your feedback is greatly appreciated, and we look forward to welcoming you back to Sock Shop again soon.

Rated 5 out of 5 stars

Very good selection

Very good selection, ordering and delivery excellent. I do not look anywhere else these days, and have also recommended Sockshop to others.

August 5, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you so much for your wonderful review.

We're delighted to hear that you're pleased with our selection, ordering process, and delivery service. It's especially rewarding to know that Sock Shop has become your first choice for socks and that you've recommended us to others.

Your support and recommendations mean a great deal to us, and we truly appreciate you taking the time to share your feedback.

We look forward to serving you again soon

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Rated 5 out of 5 stars

Good quality socks

Good quality socks, fast delivery. Thanks

October 22, 2025
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us a review.

We're delighted to hear that you're pleased with the quality of our socks and the fast delivery service.

We really appreciate your feedback and look forward to welcoming you back to Sock Shop again soon.

Rated 1 out of 5 stars

Bought the sleep wear lazy panda

Bought the sleep wear lazy panda, split on first night, despite sending pictures they made me return them and over 2 weeks later the replacement came and they also had a split in them, no apologies from them either.
Won’t buy from them again.

June 10, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for your feedback, I have checked and we did indeed apologise on both the emails we sent to you. Sorry to hear your 2nd items was faulty, apologies, If you have not returned the 2nd lot please do so and we can replace/refund

Rated 5 out of 5 stars

Excellent socks good price geeod quick…

Excellent socks good price geeod quick delivery all very good nice quality sock will but again soon

July 29, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that you're pleased with the quality of our socks, found them to be great value for money, and that your order arrived quickly.

Your kind words and recommendation mean a great deal to us. We look forward to welcoming you back when you're ready for your next purchase!

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