SOCKSHOP Reviews 

570
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, most reviewers were somewhat happy with their experience overall. People frequently praise the fast delivery times and note that navigating the website to place orders is a straightforward process. Consumers often share that the bamboo products provide great comfort and maintain a soft feel during everyday use. Some reviewers were not happy with customer service interactions, mentioning that getting help or resolving problems can be quite frustrating. A few people also pointed out that certain items developed unexpected holes or worn patches shortly after being used. Additionally, a portion of buyers expressed disappointment regarding incorrect orders or difficulties with the return process.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as opinions on items vary significantly. While some... See more

Quality

Clients share ambiguous opinions on quality, with many praising the exceptional comfort, softness, and... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. Many... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting fast dispatch times and... See more

Customer service

Consumers find customer service to be frustrating, consistently reporting that staff brush off problems with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Make sure you buy direct from Sockshop directly and not Debenhams. The two are not compatible. I bought Large boxers from Debenhams, Sockshop delivered Medium (never knew Sockshop would be involved).... See more

Company replied

Rated 4 out of 5 stars

dreadful company i rember years ago they were ok when they had a phone line..bought 7 pairs of bamboo socks and after a month holes in them anyway sent them back and they refused to refund me ,so wi... See more

Company replied

Rated 3 out of 5 stars

I am happy with the products but I am dissatisfied with the delivery system. I paid for track 48 but my order is yet to arrive after 3 days. Why are customers asked to pay for delivery services that... See more

Company replied

Rated 4 out of 5 stars

Been ordering for MANY YEARS, but the quality is now shocking! 2 packs of socks all riddled with holes in only 2 months. Normally I'd get at least 6 months out of them... one pair started the rip... See more

Company replied


Company details

  1. Outlet Mall

Written by the company

Here at SOCKSHOP, we care about what you put on your feet! Choose from a huge range of sock drawer staples, fashion styles and specialised socks, with styles for men, ladies and kids, as well as a range of tights, underwear, loungewear and accessories. Shop more than 90 brands 24/7 at www.sockshop.co.uk.


Contact info

3.7

Average

TrustScore 3.5 out of 5

570 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(570)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Bamboo socks and boxers

The Bamboo socks are a real hit with my husband as are the boxer shorrs, both are well made and so comfortable, especially the comfort top socks whuch do not sock marks on the legs. There is also a great variety of colours to choose from. Hughly recommend both items.

August 5, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you so much for taking the time to leave such a lovely review.

We're delighted to hear that your husband is enjoying both our bamboo socks and boxer shorts. It's especially great to know that the Comfort Top socks are providing the comfort they were designed for by helping to avoid sock marks, and that you're pleased with the quality and range of colours available.

Your recommendation means a great deal to us, and we're grateful for your support.

Thank you again for choosing Sock Shop, and we hope to welcome you back again soon

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Rated 5 out of 5 stars

Love the great choice of socks

Love the great choice of socks, easy to order, reasonable prices and quick delivery.

October 29, 2025
Unprompted review
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Reply from SOCKSHOP

Many thanks for taking the time to leave your feedback, we really appreciate this. We hope you visit again soon

Rated 5 out of 5 stars

SockShop refunds are almost instant.2

The speed with which SockShop refunded me was incredible. It was the day after I made the return. Amazing and Thank you.

July 24, 2026
Unprompted review
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Reply from SOCKSHOP

Many thanks for your lovely feedback, we are really happy to hear this

Rated 1 out of 5 stars

Dreadful socks

Dreadful socks! First and last time shopping from them.

July 20, 2026
Unprompted review
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Reply from SOCKSHOP

Many thanks for your feedback and we are sorry to hear this, we would appreciate you contacting us directly before leaving feedback so we can try and resolve any issues

Rated 1 out of 5 stars

Holes after one use

Same as others have said, i wore a pair of the ankle socks once for less than 3 hours and they already have a hole in them...not great :(

July 17, 2026
Unprompted review
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Reply from SOCKSHOP

Many thanks for your feedback and we are sorry to hear this, However we would have appreciated a chance to put this right for you before you left a review

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Rated 5 out of 5 stars

Very special socks shop

This is the Sockshop at Arndale Center Manchester. It is a wonderful little very well-stocked shop. There are lots of magnificent socks suitable for any occasion. The owner is very kind and helpful. I enjoy every visit.

July 10, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for your feedback we really appreciate it. We are glad to hear this

Rated 1 out of 5 stars

Socks started getting holes in at the…

Socks started getting holes in at the heel after one use. Awful quality products and bad customer service.

Edit: only after multiple emails and submitting this review did you issue a £4.50 refund on a £4.99 purchase.

July 8, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for your feedback but I can see you have been refunded for the complete pack now rather than the single pairs. The refund was less 10% as you used a discount code

Rated 5 out of 5 stars

Great company…

Great company,I have bought endless items from this store and never had a problem until today,I bought casual matching top and bottom shorts and the top was very faded it looked like different colour but had a word with sock shop and they issued me another pair of my choosing so I’m very happy of course,definitely recommend after being well treated like I was.👍👍🙏

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

First order

Well, everything arrived as ordered except the free gift that I was eligible for. Socks seem good although not worn any of them due to hot weather.

June 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible product

Terrible product. Socks that develop holes and worn patches after half a dozen wears. Bought over 25 pairs for Christmas 2025 they are worn in rotation and five pairs already worn through with bald patches and holes. Customer service polite enough but do not resolve problems just brush you off with excuses. I’d not recommend these cheap thin socks.

June 11, 2026
Unprompted review
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Reply from SOCKSHOP

Thank you for your feedback, as explained the order is 8 months old so I cannot replace/refund products from orders that old I am afraid

Rated 1 out of 5 stars

I just wish I had read these reviews…

I just wish I had read these reviews before I purchased, the quality is shocking, I bought three pairs of ankle socks and so far the the two I have actually worn have ripped in exactly the same place

May 30, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for your feedback and we are sorry to hear this, however we would have appreciated a chance to rectify this for you before you left a review

Rated 1 out of 5 stars

Shocking customer service from start to…

Shocking customer service from start to finish. Zoe needs to have a change of career. Just responding to emails parrot fashion, ignoring all the issues is not good customer service by any measure. When asked to be referred to someone else, response was she was the customer service manager!!! God help you all.!! Socks i purchased bobbled excessively, really disappointing quality.

May 18, 2026
Unprompted review
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Reply from SOCKSHOP

Thank you for your feedback, I replied to all of your emails in a timely matter and also asked you to return the faulty goods back to us for either a refund or a replacement. I have not ignored the issues if I have asked you to return them, if you return the, they can be replaced or refunded

Rated 2 out of 5 stars

Lack of basics

Edited for clarity following the below response. I'm disappointed that I can't find what I want on the Sockshop website, which is reasonably priced, plain black, cotton-rich, logo-free, women’s short socks. I would like them to be available in single packs as I don't like the waste involved in buying multipacks that turn out not to be suitable.

June 4, 2026
Unprompted review
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Reply from SOCKSHOP

Thank you for your feedback, not sure of the issue but if you can contact us we can try and help you with this issue, can you please email me on contact@sockshop.co.uk

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Rated 1 out of 5 stars

For more than 15 days are unable to…

For more than 15 days are unable to locate my order , and to provide me a link in order to check the status of my order.
Unacceptable situation, incompetent company ridicilous organization. I choose the one star becaause i cant find negative optionn

June 1, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for your feedback, as explained we dont have your order here, it has never arrived here. This was all explained on the emails we sent

Rated 1 out of 5 stars

Bamboo socks not good quality

I bought several pairs of their bamboo socks and they don’t last long at all, especially in leather shoes. There are soon holes in them. Won’t be buying from the company again.

September 30, 2025
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for your feedback and I am sorry to hear this, however we would have appreciated a chance to rectify this for you before you left negative feedback

Rated 2 out of 5 stars

Order arrived & seemed fine but alas!

Order arrived & seemed fine. However one sock developed a large hole in the cuff after 1 wear & wash. So I contacted Sockshop & chatted with a rep over Chat. After seeing photos of the hole she said they’d be in contact soon. I’ve heard nothing over the past 2.5 weeks. Nothing at all. If you’re reading this review please get in contact regarding an exchange.

April 10, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for your feedback, so I can help further can you please contact me directly on contact@sockshop.co.uk

Rated 1 out of 5 stars

I returned my part order via tracked…

I returned my part order via tracked post using a RM returns label provided by Sockshop. I did not receive a refund and the parcel was still at RM parcel hub. I contacted Sockshop and asked them to investigate but Zoe replied that RM were responsible. I phoned RM and they confirmed that under the contract Sockshop have with them, as part of their terms and conditions, Sockshop pay for the return if the parcel does not reach it’s destination. I wrote back to Zoe but she did not reply. I will not be buying from this company again.

April 13, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for your feedback however you seem to have not given an honest review. I stated that we could not track the order anymore than the tracking stated. I have replied to all your emails as we are still in conversation, if you are not willing to advise what was returned then how can I help further

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Rated 3 out of 5 stars

Customer Service Manager obstructive

The products are good but the Customer Services Manager has forgotten what her title means. She makes it her mission to be as obstructive as possible. Shame as products good.

March 10, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Thank you for your feedback, you wanted to apply a code but I was trying to understand what the code was and where it came from. However once it was ascertained I did state that if I applied the code for you it would reduce your order to under £40 and postage would therefore apply, this is all as per our website T & C's

Rated 5 out of 5 stars

Bought the bamboo knee high socks

Bought the bamboo knee high socks. They are so comfy and fit well. They came before target date which was surprising bonus!

February 17, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for your feedback and we are pleased to hear your order arrived early :-)

Rated 1 out of 5 stars

Glen Muir bamboo cushioned

Good service
Generally good speed of delivery
These socks are a poor man's pringle sock.they dont have same finesse as pringle and cushioned part is very poor also.if you wear pringle dont buy these they are disappointing.

February 12, 2026
Unprompted review
SOCKSHOP logo

Reply from SOCKSHOP

Many thanks for your feedback and we are sorry to hear this, please feel free to return them if you are unhappy

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