SOCKSHOP Reviews 

Poor quality, faulty item and AI customer service....not a good combination. Lesson learnt, won't buy from again.

Sorry following on from Sock Shop reply, just poor customer service!

I ordered 3 pairs to try with my sensory sensitive kiddos and they were accepted! They liked the feel of the socks but not one of the designs I'd ordered. The free returns process was one of the simplest systems I have been through - with the option of refund or replacement.

Make sure you buy direct from Sockshop directly and not Debenhams. The two are not compatible. I bought Large boxers from Debenhams, Sockshop delivered Medium (never knew Sockshop would be involved). It was resolved but Debenhams never credited the postage! Fair play to Sockshop customer service, thanks to Zoe. Took off 1 star as chat does not work on their website. Bought direct now so we will see...

I used a number of pairs of bamboo socks from this company, around 4 or 5 all of which went into a hole around a big toe... I have a regular chiropodist who intentionally cut said toe even shorter, yet still another hole. Hence I sent one complete set back alongside another two or three from the earlier order. Despite all the time consumed, and the irritation from the socks themselves... I received NO sense of apology, and a bald refund of solely the second order... I assume as the first in part only! I find this lacking in any sense of customer service or desire for good PR whatever! Hence this damning review...albeit I would never purchase bamboo socks again.

I purchased 3 packs of Glenmuir long leg boxers, size XL. They were perfect. Not too long and not too short. They arrived within 48hrs of placing the order and were in perfect condition.

Lovely feeling material. Not the thickest, but very comfortable. Also, them being thinner means the old nethers don't overheat! :-)

The order also came with a freebie. An XL pair of Lazy Panda boxers.

Sadly, these boxers came with a rip in them. I contacted SockShop via the chat and they sent out a replacement pair, once again within 48hrs.

Service was tip top from start to finish.

I'm delighted with both products, and wouldn't hesitate to purchase either Lazy Panda or Glenmuir boxers in the future.

I have now contacted sockshop three times via their chat box and each time I am told a ticket has been raised and the query is being looked into. Original query raised on 07/01/26. Haven't got the time and energy to keep chasing. They have both my money and my items.

17.02.26
Update - still no change. I contacted the email address as requested and despite to and fro via email I am still no further forward. It's honestly comical.

17.02.26
I have sent you five emails since my original review was posted and you have not been helpful at all. The pretence of being helpful on a public forum is comical.

No communication. Socks were faulty, they said to return but then stopped replying to my emails.

Terrible customer service. There is no phone number to call, just a chat service on the website that isn't able to help with anything. The Royal Mail lost my order and I am spending hours trying to get this resolved. I recognise that the lost order isn't the Sock Shop's fault, but their communication is frustrating, slow and very poor at resolving things. I am still waiting to hear what will happen next - will I get my money back or maybe a new order? Who knows??

You can improve be delivering the items that have been ordered.
No tracking number.
No order delivered.
No customer service.
No emails answered.
Called phone number from off your website and again it doesn't ring ,so doesn't exist.
Where is your CUSTOMER SERVICE???
ONE THING YOU DO WELL,IS TAKE THE MONEY
NEVER AGAIN.

I am happy with the products but I am dissatisfied with the delivery system. I paid for track 48 but my order is yet to arrive after 3 days. Why are customers asked to pay for delivery services that the company cannot meet the deadline? I can't even ask for a refund.

Awful! Bad quality, disappointing. In particular the 'Snuggle Faux Fur Blanket' - slippery, synthetic, cold to the feel, very heavy - horrible product, and it wasn't cheap. This is the difficulty with ordering online. This item ended up in the bin - even my cat didn't like it! Massive fail.

I have a tactile defensive child and socks are a major issue, so the soft seam socks seemed ideal. I ordered a few different kinds and when my child accepted some of the socks, I ordered more and stocked up. I bought 3 pairs of soft seam Welly socks, and about 3 knee high socks.
Unfortunately, we have worn and washed them about 3 or 4 times before holes have appeared in the toe area, so far on 2 pairs.
Not worth returning as we have to pay £3.49 delivery cost - which is the same as a pair of socks.
Very disappointing, at this price expect them to last more than a handful of washes!

Paid for 48 delivery, 7 days later no package and emails get returned undelivered. Wish I’d read the reviews first, will have to do charge back with my credit card. Had the cheek to send an email asking how I was enjoying my purchase

Ordered the Xmas crackers. Brilliant. Excellent socks, good quality hats etc.
Delivered quickly.
Only slight niggle..quite difficult to "crack" when pulling the crackers.

Got a gift of some bamboo socks, 6 pairs - multi colour. Falling apart after a month. Rubbish.

Ordered, stupid system with cancel order while processing. On the chat, they said "can not cancel , I have send email."
And of course they will answer to me after dispatch.

In February this year I spent £80 on four pairs of premium socks. Only six months later they are becoming extremely thin and a few have developed holes. I contacted their customer support service via online chat but their response back boiled down to “tough luck”. I then emailed the CEO of the company and like before, his response amounted again to “tough luck”. He had no interest whatsoever in helping me out!!! This was my first and last experience with this company. BEWARE!

Good selection of socks. Some good reductions.
However misleading information on the front page of website stating free delivery over £40, but if you send anything back you have to pay the £3.45 delivery charge on return, which you do not find out until you have the items and start a return, as it’s only on the return page. No other company I know does this, including JL and M&S and as I didn’t know I ordered in two deliveries as couldn’t make my mind up, total orders came to £70 but had to pay return cost anyway. Return form is an online exel sheet, really sock shop, keep that nightmare for in house and put a decent legible, user friendly return form on the web site for your customers, we are not your employees! What a rubbish reply from sock shop below, just repeating what I have said does not make things any better for the buyer, it’s the fact that the charge for postage is only on the returns page which most people only look at after purchase, not before means they cannot reasonably be expected to make a decision on what to buy. Honestly no the returns form may not be an actual excel sheet but it is very much like one, I.e you cannot just read the description of the item by looking you have to click a box to see the name and when doing that the form of it’s own free will shifts up and down during clicking making it really difficult to read or to enter information, especially for anyone with autism, sensory difficulties, dyslexia or dyscalculia I should imagine and sock shop should really address this form issue instead of making pointless defensive replies on here. Rubbish reply sock shop.

I see that I am not the only one to be offered and choose a free gift, and not receive it. I contacted them when it was missing from my email acknowledgement. I asked if it could be added (my order had not been dispatched) and confirmed that my order qualified, but was told that it couldn’t. There is a glitch in THEIR system, and as the other reviewer says THEY messed up. I did not even get an apology (which costs nothing).

ive ordered a few times in the past. this order arrived on time and was well packaged but the free gift i was promised and chose wasn't added. i asked on their chat and it confirmed there was no gift and said they cant send it.

so that's the end of that then, they promise a free gift and just dont send it.

My order did qualify and I chose the gift at the time of ordering. It's you that have messed up.