My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
Company replied
Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My email query was answered swiftly and…
My email query was answered swiftly and helpfully.
July 24, 2026
Unprompted review
Reply from SodaStream UK
Hi Sally Paggetti,
Thank you for your review!
We're delighted to hear that your email query was answered both quickly and helpfully. Providing prompt and effective support is something we strive for, so it's wonderful to know we were able to meet your expectations.
Thank you for taking the time to share your experience and for choosing SodaStream.
Kind regards,
Team SodaStream
The website was a bit confusing to me…
The website was a bit confusing to me (I am inept) but Lungile, in customer service, made everything easy and straightforward, thank you, service second to none.
June 27, 2026
Unprompted review
Reply from SodaStream UK
Hi Will Brown,
Thank you for your wonderful review!
We're delighted to hear that Lungile was able to turn what felt like a confusing experience into an easy and straightforward one. Please don't be too hard on yourself we're always here to help, and it's great to know that Lungile provided the guidance and support you needed.
We'll be sure to pass on your kind words to her. Recognition like this means a lot to our team, and we're thrilled that you found the service to be second to none.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Everything was good
Everything was good, delivery was very fast, customers cervice was helpful. Thank you
July 20, 2026
Unprompted review
Reply from SodaStream UK
Hi Iwka,
Thank you for your lovely review!
We're delighted to hear that everything went smoothly and that you were happy with both the fast delivery and the support you received from our customer service team.
Providing great products, speedy delivery, and helpful service is what we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing SodaStream and for taking the time to share your experience with us.
Kind regards,
Team SodaStream
Really love our sodastream
Really love our sodastream! This is the second one we’ve had over the years and we mainly use it for sparkling water. Although, I have just noticed some lovely new flavours! I use the subscribe and save for the replacement gasses which is great and can easily be adjusted to suit your needs. My only criticism is that it’s not easy to find how to return the old cylinders. It would make life easier if there was a link on the order page instead of having to go to FAQ.
July 24, 2026
Unprompted review
Reply from SodaStream UK
Hi Catie,
Thank you for taking the time to share your experience!
We're thrilled to hear that you're enjoying your SodaStream and that it's become such a valued part of your daily routine. It's wonderful to know that you're making the most of our Subscribe & Save service and discovering some of our newer flavours too!
We also really appreciate your constructive feedback regarding the cylinder return process. Customer insights like yours are incredibly valuable, and we understand how having a direct return link on the order page could make the experience even more convenient. We'll be sure to pass your suggestion on to the relevant team for consideration.
Thank you for your continued loyalty and support over the years. We hope you enjoy many more refreshing sparkling drinks with your SodaStream!
Kind regards,
Team SodaStream
Excellent Customer Service
Excellent Customer Service and shout out to Sarah who diligently and patiently dealt with my query until I realised and understood the mistake was entirely mine!
July 15, 2026
Unprompted review
Reply from SodaStream UK
Hi K Lawrence,
Thank you for your wonderful review!
We're delighted to hear that Sarah provided you with such excellent customer service. Her patience and dedication are exactly what we strive for, and we're so pleased she was able to help you work through your query and reach a clear resolution.
We truly appreciate your honesty in sharing your experience, and we'll be sure to pass your kind words on to Sarah. Recognition like this means a great deal to our team.
Thank you for choosing SodaStream and for taking the time to leave us your feedback.
Kind regards,
Team SodaStream
Rectifying missing returns
I contacted sodastream regarding a charge for non return of gas canisters. Elizabeth was extremely helpful in locating the returned bottles and rectifying the issue. Every time I contact sodastream customer services they are always very polite and helpful.
July 15, 2026
Unprompted review
Reply from SodaStream UK
Hi there,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that Elizabeth was able to assist you with the non-return gas cylinder charge and quickly locate your returned cylinders to resolve the issue. We'll be sure to pass on your kind words to her.
It's especially rewarding to know that every interaction you've had with our Customer Service team has been positive. Providing friendly, helpful, and efficient support is always our goal.
Thank you for your continued support and for choosing SodaStream.
Kind regards,
Team SodaStream
Had an issue with my account
Had an issue with my account. Kathy resolved it quickly & efficiently. Also the Sodastream products are realy good. I have a Sodastream Terra & make my own lemonade & tonic waters. Really flavourful & works out cheaper. Definitely recommend to all
July 21, 2026
Unprompted review
Reply from SodaStream UK
Hi Jas Gill Old,
Thank you for your fantastic review! We're delighted to hear that Kathy was able to resolve your account issue quickly and efficiently.
It's also wonderful to know that you're enjoying your SodaStream Terra and creating your own lemonade and tonic waters. There's nothing better than great-tasting sparkling drinks that are both convenient and cost-effective!
We'll be sure to pass your kind words on to Kathy, who will be thrilled to hear your feedback.
Thank you for your recommendation and for being part of the SodaStream family.
Kind regards,
Team SodaStream
Fantastic customer service (i never can…
Fantastic customer service (i never can normally be bothered leaving review but the service in my case made me think it was worth it). I have ordered multiple times with no issues but what shows a company is how they deal with you when there is an issue and it could not have been simpler. Package arrived missing contents (obviously a delivery issues) but a quick form populated on the website (late at night) and an email was waiting for me first thing in the morning, quickly confirm a couple of thing and by lunch i get a notification my missing items were on the way. It was such an easy process - thank you very much customer service (request 9817042)
July 22, 2026
Unprompted review
Reply from SodaStream UK
Hi Christopher Mcguire,
Thank you so much for taking the time to leave such a wonderful review! We're especially grateful to hear that our customer service team made the process so simple and stress-free for you.
While we're sorry that your package arrived with missing items, we're pleased that the issue was resolved quickly and efficiently. We always strive to make things right as fast as possible when something goes wrong, so it's fantastic to know that your experience reflected that.
We'll be sure to share your kind feedback with the team who handled request 9817042. Knowing that our support was worthy of a review means a great deal to us.
Thank you for your continued support, and we look forward to serving you again in the future.
Kind regards,
Team SodaStream
Kathy could not have been more helpful…
Kathy could not have been more helpful taking me through how to move from an old and loved soda stream classic to a new model after I ordered the wrong cylinders.
July 23, 2026
Unprompted review
Reply from SodaStream UK
Hi Martin,
Thank you for your fantastic review! We're delighted to hear that Kathy was able to help you make the transition from your trusted SodaStream Classic to a new model and assist with the cylinder mix-up.
We'll be sure to pass your kind words on to Kathy, who will be thrilled to know her support made the process easy and stress-free. We truly appreciate your loyalty over the years and hope you enjoy your new SodaStream for many more to come.
Kind regards,
Team SodaStream
Great offer and service on an upgrade
Great service. We have had a sodastream for some years and wanted to upgrade. When we contacted sodastream, we didn't really think they'd help with any upgrade, especially with have 8 normal cylinders!!
However from first contact we got offered a discounted sodastream machine and they have exchanged all 8 cylinders (older style) for the new click cylinders.
Great service and quick and easy to deal with.
July 6, 2026
Unprompted review
Reply from SodaStream UK
Hi Alan Fish,
Thank you so much for your wonderful review! We're delighted to hear that your upgrade experience was smooth and exceeded your expectations.
It's great to know that our team could assist with upgrading your machine and exchanging your older cylinders for the new Quick Connect cylinders with ease. We always aim to make the process as simple and convenient as possible for our customers.
We truly appreciate your loyalty over the years and are thrilled that you're enjoying your new SodaStream setup.
Kind regards,
Team SodaStream
Two gas canisters that went AWOL whilst being returned…
I received a email informing me I had failed to return two canisters within the 90 day window.
I rang Customer Service, the call was answered promptly and my query dealt with in a very helpful, positive and kind manner. Not only an excellent product, but great customer service!
July 21, 2026
Unprompted review
Reply from SodaStream UK
Hi Camilla,
Thank you for your wonderful review!
We're delighted to hear that your query regarding the cylinder returns was resolved quickly and efficiently. Providing prompt, helpful, and friendly support is something we strive for, so it's fantastic to know that our customer service team was able to assist you in such a positive manner.
We're also thrilled to hear that you're enjoying our product and that your experience with our customer service matched your expectations.
Thank you for taking the time to share your feedback and for being a valued SodaStream customer.
Kind regards,
Team SodaStream
Delivery company 😞 sodastream were 😁
Now the delivery company were useless but sodastream were amazing Elizabeth delt with my problems and she done a great job and I'm now the happy owner of a sodastream and I love it
July 8, 2026
Unprompted review
Reply from SodaStream UK
Hi Graham
Thank you so much for your wonderful review!
We're sorry to hear that you experienced difficulties with the delivery company, but we're delighted that Elizabeth was able to support you and help resolve the situation. Providing excellent customer service is something we pride ourselves on, and we're thrilled to hear that Elizabeth did such a great job.
Most importantly, we're pleased that everything was resolved and that you're now the happy owner of a SodaStream and loving it!
We'll be sure to pass your kind feedback on to Elizabeth, who will be delighted to receive your recognition.
Thank you for choosing SodaStream and welcome to the SodaStream family!
Kind regards,
Team SodaStream
RIP Off
I have just returned 4 empty SodaStream cylinders directly to SodaStream. They have only refunded me the deposit on 3 of them. Having spent 37 minutes on the phone to them they admit they received all 4 cylinders but flatly refused to refund the extra cylinder.
Frankly this is terrible customer service and verging on fraud.
They admit they have my empty cylinder but are refusing to refund it. When I suggested they should send it back to me they said they could not do this.
Really cross!
What a pathetic response from SodaStream! They have effectively diddled me out of £10 and there response does not address this situation. My advice is not to use their cylinder purchase and replacement service. It is clearly not fit for purpose and they are clearly happy to rip off their customers. Terrible customer service - SodaStream you should be ashamed!!!
July 22, 2026
Unprompted review
Reply from SodaStream UK
Hi Mr JA,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand how frustrating this situation must be, particularly after taking the time to return all four cylinders and then spending a considerable amount of time trying to resolve the issue.
We appreciate your concerns and would like to assure you that we take matters relating to cylinder returns and refunds very seriously. We are disappointed to learn that you were left feeling that your concerns had not been adequately addressed, especially after it was confirmed that all four cylinders had been received.
This is certainly not the level of service we aim to provide, and we regret the inconvenience and frustration this has caused. We encourage you to contact our Customer Care team directly with your case details so that the matter can be fully reviewed, and any discrepancies investigated further.
Thank you for bringing this to our attention. Customer feedback is invaluable in helping us improve our processes and service.
Kind regards,
Team SodaStream
With the company to the ordering…
With the company to the ordering absolutely brilliant but I had it to be delivered to FedEx where my husband works for and it manned 24/7. Evri the currier delivered it completely wrong area to a block of flats where unattended left got stolen. Absolutely gutted and feel I cannot order another if outs Evri but company has said I cannot choose alternative delivery. So sad it took me ages to save and buy one yes Barclays refunded me but gutted this company suffers through curriers like Evri total scumbags
July 17, 2026
Unprompted review
Reply from SodaStream UK
Hi Chrissy,
Thank you for taking the time to share your experience.
We're delighted to hear that you found the ordering process and your experience with SodaStream to be brilliant. However, we're very sorry to learn about the issues you encountered with the delivery of your order.
We understand how upsetting and disappointing it must have been to have your parcel delivered to the wrong location and subsequently lost, especially after saving up to purchase your SodaStream. We can certainly appreciate your frustration and understand why this experience has left you feeling reluctant to place another order.
While delivery partners play an important role in getting orders to our customers, we recognise that experiences such as yours can impact confidence in the overall service. Your feedback is valuable, and we're sorry that your excitement about receiving your SodaStream was overshadowed by these circumstances.
Thank you again for sharing your honest feedback. We truly appreciate it and hope we may have the opportunity to restore your confidence in the future.
Kind regards,
Team SodaStream
Ridiculous
They've been dragging out my Support ticket for over 3 weeks, periodically requesting me to send photos and videos, but never offering any customer support. Today, they've asked if they can phone me later and talk to my Mum. As a grown adult, I work full time, and I haven't lived with my mother for almost 30 years.
Unfortunately, the machine I had for just 6 months and used lightly developed a fault and no longer works. It doesn't matter it's under warranty. I don't have any more time or patience to keep trying to get help or a replacement. It's going to end up in landfill, and Sodastream UK can join it. Absolute waste of time and money, not just on the faulty machine, but all the wasted gas canisters.
My PSA is to NOT buy from Sodastream.
July 21, 2026
Unprompted review
Reply from SodaStream UK
Hi Charlotte,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration.
We appreciate that having to provide photos and videos over an extended period can feel time-consuming, particularly when you're seeking a resolution for a product that is only six months old and has developed a fault. We also understand your concerns regarding the communication you've received and sincerely apologize for any confusion or inconvenience caused.
Our aim is always to resolve product issues as quickly and efficiently as possible, and we're disappointed to hear that this was not your experience. Customer feedback such as yours is extremely important to us, as it helps us identify areas where we can improve both our processes and our service.
We regret that this situation has left you feeling disappointed with SodaStream and appreciate you bringing your concerns to our attention.
Kind regards,
Team SodaStream
I would like to personally thank Kathy…
I would like to personally thank Kathy for the exceptional support I received.
The issue I experienced was not caused by SodaStream but by the courier company. Despite this, Kathy treated my case with genuine care, understanding, and outstanding professionalism. From the very beginning, I felt that she truly cared and was determined to help.
Kathy was incredibly patient, knowledgeable, empathetic, and reassuring throughout the entire process. She went above and beyond to support me, even though the issue was outside of SodaStream’s responsibility. Her kindness and dedication turned what had been a stressful experience into a genuinely positive one.
Customer service like this is rare and deserves to be recognised. Kathy is a true asset to SodaStream, and thanks to her, I have even greater confidence in your company. I will happily continue to recommend SodaStream to my family and friends.
Please pass on my sincere appreciation and thanks to Kathy. She is a wonderful ambassador for your brand, and I hope she receives the recognition she truly deserves.
Thank you once again, Kathy, for your kindness, professionalism, and exceptional support.
July 21, 2026
Unprompted review
Reply from SodaStream UK
Hi Izabela,
Thank you so much for taking the time to share this wonderful feedback.
We're absolutely delighted to hear about the exceptional support you received from Kathy. While we're sorry that you experienced an issue with the courier, we're pleased that Kathy was able to provide the care, reassurance, and assistance you needed throughout the process.
Your comments about her professionalism, empathy, patience, and dedication are truly appreciated. Going above and beyond for our customers is something we strive for, and it is fantastic to hear that Kathy's commitment helped turn a stressful situation into a positive experience.
We are especially grateful for your recognition that, despite the issue being outside SodaStream's control, Kathy remained focused on finding a solution and ensuring you felt supported every step of the way.
Please be assured that your kind words and appreciation will be shared with Kathy and her management team. We know she will be thrilled to receive such positive recognition for her hard work and dedication.
Thank you once again for your trust in SodaStream and for recommending us to your family and friends. Customers like you make what we do worthwhile.
Kind regards,
Team SodaStream
Outstanding customer support
Outstanding customer support. I was so frustrated by an experience with SodaStream that I was holding on the phone to customer service whilst at the same time on TrustPilot leaving a stinking review when I was lucky enough to be put through to someone in your customer service team (in South Africa) who in the most professional manner, and with what felt like genuine care asked me to hold off for just a few days requesting me to allow her to look into my case, and at the very least (before submitting my review), understand what happened. She promised to call me back with an answer.
The lady who called back (within the promised time frames too) and with with the promised information, offered me various solutions and resolved the issue to my satisfaction in a very professional way.
Your customer service team are a credit to you, hence the reason for your positive review on TrustPilot as a result.
An example of an excellent customer service experience by a wonderful team, please acknowledge the manager on the South African side who did an incredible job placating me and making me feel like she was “on my side” and to Carol for conveying the info found and resolving my issue to my satisfaction.
July 10, 2026
Unprompted review
Reply from SodaStream UK
Hi Nicola,
Thank you so much for taking the time to share this wonderful feedback.
We're delighted to hear that, despite your initial frustration, our customer service team was able to turn your experience around. It means a great deal to us that you felt listened to, supported, and kept informed throughout the process.
We're especially pleased to hear that the team member you spoke with took the time to understand your concerns, followed through on her commitments, and ensured you received a callback within the promised timeframe. It's also fantastic to know that Carol was able to provide the information you needed and resolve the issue to your satisfaction.
Providing genuine care, ownership, and effective solutions is what we strive for, and your comments are a wonderful reflection of that. We will be sure to share your feedback with the relevant team members and their management team, who will be thrilled to receive such well-deserved recognition.
Thank you again for your patience and for giving us the opportunity to make things right. We truly appreciate your support and your kind words.
Kind regards,
Team SodaStream
Two issues resolved immediately
raised a ticket with two issues. Expected that i will have to follow up but both was solved within a day and no further back and forth. Very unusual and a good outcome.
July 10, 2026
Unprompted review
Reply from SodaStream UK
Hi Hs
Thank you for taking the time to share your experience.
We're delighted to hear that both of your issues were resolved within a day and that the process was straightforward, without the need for repeated follow-ups. We understand how valuable it is to have queries handled efficiently the first time, and we're pleased that our team was able to provide that level of service.
Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing SodaStream, and we're glad we could deliver a positive experience.
Kind regards,
Team SodaStream
Great customer service
Great customer service. You are able to speak to a real person which makes all the difference. Very helpful.
July 17, 2026
Unprompted review
Reply from SodaStream UK
Hi Nancy,
Thank you for your kind review!
We're delighted to hear that you had a positive experience with our customer service team. We understand that sometimes speaking to a real person can make all the difference, and we're pleased that our team was able to provide the help and support you needed.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Team SodaStream
Reply from SodaStream UK
Hi Jenny Orange,
Thank you for your review!
We're delighted to hear that your problem was resolved efficiently. Providing quick and effective support is something we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
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