I bought a 3/2/1 leather suite in January 2025 . I use it daily and very occasionally has visitors. It has dipped and I am so disappointed. Upholstery say it's wear and tear. It should last longer tha... See more
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See what reviewers are saying
We are so delighted with our italian leather sofa and chair. Fanstatic quality, looks wonderful. Delivery was as promised within 12 weeks...items carefully packaged. Staff we spoke with on phone v... See more
I haven’t got my sofa yet despite paying for it back in January. It was meant to be delivered over a week ago and after travelling long distance to the holiday home it was meant for, staying overnight... See more
6 months to get a sofa advertised as 10-12 weeks delivery. Some chase emails were ignored, and eventually the company sent us apologies and promised us 'compensation' by way of gesture of goodwill on... See more
Company details
Contact info
Unit 5 Harvey Court , DL15 0FB, Low Willington Ind Est, Co Durham , United Kingdom
- 0345 319 1915
- sales@sofaitalia.co.uk
- www.sofaitalia.co.uk
3.0
Average
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Sofa Italia
Hi there
I recently did an online purchase of a white leather sofa with sofa italia, I had never made such a purchase online before and was somewhat skeptical of what I was buying. However, having now received the sofa, it is by far the best purchase ever and the sofa is of the highest quality.
Many thanks for a great product.
Best Regards
Mr Ross
October 17, 2018
Unprompted review
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So pleased - we love it!
We purchased the Milan corner sofa in the Bordeaux colour, and we absolutely love it. It is stylish, contemporary and extremely comfortable. Thank you.
July 22, 2018
Unprompted review
Reply from www.sofaitalia.co.uk
Ms Brill, thank you for taking the time to leave a review on our Milan Italian Leather Sofa Range. We're pleased to hear that you love your sofa and that you find it extremely comfortable. We'd like to thank you for your order and we wish you all the best with your new Corner Sofa.
Kind Regards
Dean Johnson
Customer Support.
Now that's what i call a quality sofa
Where do i start, the sofa is gorgeous, not usually a word I would use to be honest, but it really is. The service was great, even though I was a little pushy with chasing delivery date because we didn't have anything to sit on except garden furniture (8 weeks in total). The sofa is hand made in Italy, so 8 weeks is nothing really! The service we had was great, john helped us match up our paint and furniture colours nicely, he went away to get a sample of our paint and sent us samples he thought would match, really impressed with that! Although this is large purchase made on line, you do need to take the leap of faith as our expectations were exceeded in service and quality of the product. Take your time with the sales guys, get the right colours and you won't be disappointed, I never felt there was any pressure on me to buy and always had helpful service. First class for everything guys! 👍
July 18, 2018
Unprompted review
Reply from www.sofaitalia.co.uk
Ms Rogerson, thank you for taking the time to leave a review on our Java Sofa Range. We're pleased to hear such kind comments regarding the Sofa, service. It's great to hear that you were really impressed with the help from John. We'd like to thank you for your order and we wish you all the best with your new sofas.
Kind Regards
Dean Johnson
Customer Support.
We are happy clients of the company
We are happy clients of the company. We are pleased with Capri sofa-bed we bought. The design, quality of leather and mechanics of the mechanism are really good. It is built to last. We find that this sofa-bed is better in terms of quality and performance vs what we bough earlier in Furniture Village. The service was excellent, consultants were very helpful, no problems with the delivery. I wish all clients have similar experience. Big 'Thank you" to John Newton for his help and attitude.
June 16, 2018
Unprompted review
Reply from www.sofaitalia.co.uk
Mrs Dynan, thank you for taking the time to leave a review on our Capri Sofa Bed. We're happy to hear that you're pleased with your purchase and that the service was excellent without any problems. We'd like to thank you for your order and we wish you all the best with your new sofa-bed.
Kind Regards
Dean Johnson
Customer Support.
I’m never sure whether to order…
I’m never sure whether to order furniture on line , I’ve done it before and been disappointed. I therefore made the journey down to Durham to be sure I wasn’t making a mistake. From my initial enquiry to meeting everyone at the warehouse I would have to say customer service was outstanding. I would have no hesitation in recommending sofa Italia and we are delighted with our sofa .... so much we bought another one!!
March 30, 2018
Unprompted review
Reply from www.sofaitalia.co.uk
Ms Biagi, thank you for taking the time to leave a review on our Strada Italian Sofa Range. We're pleased to hear that after visiting our showroom you found the customer service outstanding and that once ordered you're delighted with the sofa. It's great to hear that you were so delighted that you bought another Sofa. We'd like to thank you for your orders and we wish you all the best with your new sofas.
Kind Regards
Dean Johnson
Customer Support.
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Great
Very Luxurious sofa Great Quality, Great service on delivery highly recommend Sofaitalia
March 13, 2018
Unprompted review
Reply from www.sofaitalia.co.uk
Mr Deo, thank you for taking the time to leave a review on our Strada Italian Sofa Range. We're happy to hear such kind comments regarding our Sofa and would like to thank you for them. It's great to hear that you'd highly recommend us to others. We'd like to thank you for your order and we hope to see you again.
Kind Regards
Dean Johnson
Customer Support.
Excellent!
I am completely happy and would like to recommend this company to others.
March 12, 2018
Unprompted review
Reply from www.sofaitalia.co.uk
Mrs Mehrabian, Thank you for taking the time to leave a review on our Levante Italian Reclining Sofa Range. We're pleased to hear that you're completely happy and would like to recommend us to others. We'd like to thank you for your order and we hope to see you again soon.
Kind Regards
Dean Johnson
Customer Support.
New Trend Concepts
Service:Telephone response and information 5.
Response of staff:5
Response to request for samples:5
Racking:5
Excellent service,only issue was with delivery (out of Sofatelia control)
Highly recommend this company for service and attitude of staff
Terry Hasell
March 9, 2018
Unprompted review
Reply from www.sofaitalia.co.uk
Mr Hasell, thank you for taking the time to leave a review on our Vintago Italian Leather Sofa. We'd like to thank you for your kind comments regarding our staff and service. We're sorry to hear about the delivery issue, I'll pass this to our transport department who will look into this. We wish you all the best and look forward to hearing from you again.
Kind Regards
Dean Johnson
Customer Support.
fantastic service great quality product …
fantastic service great quality product - hassle free
December 17, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Mr Karir, thank you for taking the time to leave a review on our Strada Italian Sofa Range. We're pleased to hear the kind comments regarding our service and product. We'd like to thank you for your order and we hope to see you again.
Kind Regards
Dean Johnson
Customer Support.
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Very good service
Very good service. Delivery went without a hitch. Delivery men very helpful. Sofa is lovely quality.
December 3, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Ms Oliver, thank you for taking the time to leave a review on our Eghostie Italian Leather Range. We're pleased to hear that the delivery men were very helpful. We'd like to thank you for your kind comments regarding our service and sofa quality. Thank you for your order and we hope to see you again.
Kind Regards
Dean Johnson
Customer Support.
Great service on the phone
Great service on the phone, patient and helpful. Super product am very happy with the quality.
October 25, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Mrs Zaq, thank you for taking the time to leave a review on our Pisa Italian Leather Sofa Range. We'd like to thank you for your kind comments in regards to our service and product. It's great to hear that you're very happy with the product. We'd like to thank you for your order and we hope to see you again.
Kind Regards
Dean Johnson
Customer Support.
Very happy
Guys arrived on time, assembly was swift, end result looks superb!
October 18, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Mr Hancock, thank you for taking the time to leave a review on our Strada Italian Sofa Range. It's great to hear that you're very happy and that it arrived on time. We're pleased to hear that it looks superb and we'd like to thank you for your order and we wish you all the best with your new sofas.
Kind Regards
Dean Johnson
Customer Support.
Could not fault Product and Service
L Shaped sofa delivered on time, and assembled quickly. Had a problem with one of the legs, as a bolt missing. Contacted the company, who immediately arranged for a bolt plus spares to be delivered in just a few days
September 16, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Mrs Verrier, thank you for taking the time to leave a review on our Inverno Italian Corner Sofa. We're pleased to hear that they were delivered on time and assembled quicky. In regards to the missing bolt, we'd like to apologise for any inconvenience this caused but are pleased to hear that everything was solved in just a few days. We'd like to thank you for your order and we hope to see you again.
Kind Regards
Dean Johnson
Customer Support.
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Our Dream Sofa
We had delivery of our Arrezzo corner sofa 6 weeks ago. The quality of the fabric and stitching is excellent, with the fabric sample a very good match when the final product arrived. The leather is so tactile that every time I walk past it I have to touch it. The order process was painless. However, the delivery had to be chased, but was soon rectified and still delivered within the initial time scales given. We scoured the shops to find the perfect sofa, in the end we could only find it online. Thank you sofaitalia for supplying us with a quality product at a competitive price.
August 16, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Mrs Quinton, thank you for taking the time to leave a review on our Arrezzo Italian Sofa Range. We're pleased to hear the kind comments regarding the quality of our sofa and that the order was painless. We'd like to apologise in regards to you having to chase the delivery but are glad it was rectified and delivered within time-scale. We'd like to thank you for you placing an order and we wish you all the best with your new sofa.
Kind Regards
Dean Johnson
Customer Support.
Vintago sofa and chair - great!
Bought a Vintago sofa and chair from these guys which we loved and it lasted over 15yrs (while my kids were growing up too, and we all know what disrespecters of furniture kids can be!) So when that needed replacing we returned, and replaced with the same. Great communication and expert delivery. Very happy...
August 16, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Mr Stanton, thank you for taking the time to leave a review on our Vintago Italian Leather Sofa. It's great to hear how long your previous sofas that you bought lasted and that you replaced them with the same ones. We'd like to thank you for your kind comments regarding the communication and delivery. We're pleased to hear that you're very happy and we wish you all the best with your new sofas. Thank you for your order and we hope to see you again.
Kind Regards
Dean Johnson
Customer Support
To date
To date, very professional and efficient. Visited warehouse first, well received and gave the Strada the wants over. I had previously phoned, Karl's description was indeed spot on. So well done everyone. It is early days to give a full testimonial. I am happy with the way my purchase was handled. kind Regards Phil
August 14, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Mr Walker, thank you for taking the time to leave a review on our Strada Italian Sofa Range. We'd like to thank you for the kind comments about us and for the well done. It's great for us to hear that you're happy with that way everything was handled. Thank you for your order and we wish you all the best and hope to hear from you again.
Kind Regards
Dean Johnson
Customer Support.
Superb quality
Purchased a sofa 10 years ago....still looking good to this day and we've got animals! Leather quality is superb...
Looking to get another one as we are passing it on to our daughter. We wouldn't buy anywhere else now.
July 25, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Sharon, thank you for taking the time to leave us a review. We're happy to hear that your sofa is still looking good to this day after 10 years of use. We'd like to thank you for your order and kind comments regarding our quality and look forward to seeing you again soon.
Kind Regards
Dean Johnson
Customer Support.
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Delighted with my amazing Leather Sofa …
Delighted with my amazing Leather Sofa from Sofa Italia. Shame they have a delivery company with employees not fit for purpose.
Well done Sofa Italia on accepting their delivery wasn't what it should have been, all thanks to the hapless person.
I'll be back to buy more as long as the hapless male isn't the one i'm dealing with.
May 10, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Ms DeVere-Burt, thank you for taking the time to leave a review. We're pleased to hear that you're delighted with the leather sofa that you've received. The delivery team involved are having a discussion with us regarding your delivery. It's great to hear that you will be back to buy more and that you're delighted with your sofa. Thank you for your order and we hope to see you again.
Kind Regards
Dean Johnson
Customer Support.
Our new sofa
Just had delivery of our new sofas from this great company, great price, and great delivery
Would happily recommend to any one who wants a quality prioduct without killing the bank
Nice people to deal with, who clearly just have a passion for providing lovely products
Thanks guys
March 9, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Mr Pearson, thank you for taking the time to leave a review on our Cambridge Fabric Sofas. It's great to hear such kind comments about our company,price and service that we provide. We're pleased to hear that you'd happily recommend us to others. We'd like to thank you for your order and we wish you all the best and look forward to hearing from you again in the future.
Kind Regards
Dean Johnson
Customer Support.
Excellent!
We are really impressed with our new sofas. We chose a 2 seater and 3 seater from the arezzo range. Really stylish as well as comfortable. High quality leather - you can order some samples before you choose and see for yourself.
As well as the sofas, we were really impressed with the customer service. Rob H was a pleasure to deal with and kept us informed about our order.
I would really recommend sofitalia. I did a lot of research and found no showroom with such stylish sofas at a reasonable price. Don't be put off by online stores, Sofialia have it just right !!
February 4, 2017
Unprompted review
Reply from www.sofaitalia.co.uk
Katherine, thank you for placing an order and taking the time to leave a review on our Arrezzo Italian Sofa Range. It's great for us to hear that you're really impressed with your new sofas and that they're really stylish and comfortable. Also we're pleased to hear that you're impressed with our customer service and we're glad that Rob kept you updated with your order. Thank you for your kind comments and excellent review. We hope to see you again and it's great to hear that you'd recommend us to others.
We wish you all the best and look forward to hearing from you again.
Kind Regards
Dean Johnson
Customer Support.
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